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[Launchpad Bug Tracker <1364458@xxxxxxxxxxxxxxxxxx>]

[Expired for sane-backends (Ubuntu) because there has been no activity
for 60 days.]

** Changed in: sane-backends (Ubuntu)
       Status: Incomplete => Expired

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https://bugs.launchpad.net/bugs/1364458

Title:
  Hewlett-Packard ScanJet 4500C/5550C not recognized in 14.04, worked in
  12.04

Status in sane-backends package in Ubuntu:
  Expired

Bug description:
  After distro-upgrade from 12.04 to 14.04 simple-scan does not work.
  This has been an issue in the past when I tried 13.04 and I reported
  it as a bug. This is why I stayed with 12.04. Now that the new LTS
  upgrade is available I'm outof luck. I tested my Acer 64-bit laptop
  connecting to the scanner running the same 14.04 distro upgraded
  system and it works on the laptop. So this bug may not be distro
  related, rather desktop vs. laptop  hardware related. You must have
  all hardware info on this particular desktop. As I said before scanner
  works on this desktop with 12.04 (or on Fedora-3 for that matter), but
  not with 13.xx or 14.04 Ubuntu. - Janos

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: simple-scan 3.12.1-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
  Uname: Linux 3.13.0-35-generic i686
  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: i386
  CurrentDesktop: XFCE
  CurrentDmesg:
   [   68.374923] type=1400 audit(1409670775.512:46): apparmor="STATUS" operation="profile_replace" profile="unconfined" name="/usr/sbin/cups-browsed" pid=1220 comm="apparmor_parser"
   [   68.643709] init: plymouth-upstart-bridge main process ended, respawning
   [   90.960515] type=1400 audit(1409670797.506:47): apparmor="STATUS" operation="profile_replace" profile="unconfined" name="/usr/lib/cups/backend/cups-pdf" pid=1784 comm="apparmor_parser"
   [   90.960540] type=1400 audit(1409670797.506:48): apparmor="STATUS" operation="profile_replace" profile="unconfined" name="/usr/sbin/cupsd" pid=1784 comm="apparmor_parser"
   [   90.961486] type=1400 audit(1409670797.506:49): apparmor="STATUS" operation="profile_replace" profile="unconfined" name="/usr/sbin/cupsd" pid=1784 comm="apparmor_parser"
  Date: Tue Sep  2 11:17:47 2014
  DriverPackageVersions:
   libsane 1.0.23-3ubuntu3.1
   libsane-extras N/A
   hplip 3.14.3-0ubuntu3.2
   hpoj N/A
  ExecutablePath: /usr/bin/simple-scan
  InstallationDate: Installed on 2013-10-25 (312 days ago)
  InstallationMedia: Xubuntu 12.04.3 LTS "Precise Pangolin" - Release i386 (20130820)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 001 Device 002: ID 03f0:1205 Hewlett-Packard ScanJet 4500C/5550C
   Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: System Manufacturer System Name
  ProcEnviron:
   LANGUAGE=en_US:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=bb51ea36-9854-4643-ba11-4b57e040aef3 ro quiet splash vt.handoff=7
  SimpleScanLog:
   
  SourcePackage: simple-scan
  UpgradeStatus: Upgraded to trusty on 2014-08-13 (20 days ago)
  dmi.bios.date: 07/26/2004
  dmi.bios.vendor: Award Software, Inc.
  dmi.bios.version: ASUS A7N266-VM ACPI BIOS Rev 1008 beta 002
  dmi.board.name: A7N266VM
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: REV 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 7
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAwardSoftware,Inc.:bvrASUSA7N266-VMACPIBIOSRev1008beta002:bd07/26/2004:svnSystemManufacturer:pnSystemName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnA7N266VM:rvrREV1.xx:cvnChassisManufacture:ct7:cvrChassisVersion:
  dmi.product.name: System Name
  dmi.product.version: System Version
  dmi.sys.vendor: System Manufacturer

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