desktop-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

David Sprung, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1398595

As well, just to clarify, did this problem not occur in 14.04, or before
you upgraded to it?

** Package changed: ubuntu => cups (Ubuntu)

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1398595

Title:
  Working printer device communication error (5012)

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP confirms  a device communication error (5012). I'm using Ubuntu 14.4 LTS (upgrade) with AMD 64bit archetecture. It worked well up until about 2 weeks ago. I printed one page perfectly, but the second page failed. I then bought the newest model of same printer (HP 1010) thinking that the device was the problem. Same error.
  Any help would surely be appreciated here. 

  Thanks in advance,
  David Sprung

  P.S. I've tried deleting HPLIP and trying it without: failed.
  Installed newest HPLIP: failed. Help! I'm beginning to think it's a
  software issue, as my Dad's printer (HP) failed on his machine about
  the same time

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