desktop-packages team mailing list archive

[David Sprung <david.sprung@xxxxxxxxx>]

Thank you. This problem occurred using 14.4 after the upgrade, and the
problem appeared suddenly between printing a 2 page document. Page 1
printed fine, but page 2 failed. Since then I cannot print anything, as
this communication failure goes nowhere. I've had concerns in the past
about upgrading as opposed to a fresh install, and I've had hints
concerning the software updater, as it informs that some of the old
versions (repositories??) will be used. It seems that there may be a
lockout of all the newest stuff. However, the printer worked for months
after the update.
Hopefully you received the bug report. Apport is new to me,

Dave

On Tue, Dec 2, 2014 at 11:48 PM, Christopher M. Penalver <
christopher.m.penalver@xxxxxxxxx> wrote:

> David Sprung, thank you for reporting this and helping make Ubuntu better.
> Please execute the following command, as it will automatically gather
> debugging information, in a terminal:
> apport-collect 1398595
>
> As well, just to clarify, did this problem not occur in 14.04, or before
> you upgraded to it?
>
> ** Package changed: ubuntu => cups (Ubuntu)
>
> ** Changed in: cups (Ubuntu)
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1398595
>
> Title:
>   Working printer device communication error (5012)
>
> Status in cups package in Ubuntu:
>   Incomplete
>
> Bug description:
>   My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP
> confirms  a device communication error (5012). I'm using Ubuntu 14.4 LTS
> (upgrade) with AMD 64bit archetecture. It worked well up until about 2
> weeks ago. I printed one page perfectly, but the second page failed. I then
> bought the newest model of same printer (HP 1010) thinking that the device
> was the problem. Same error.
>   Any help would surely be appreciated here.
>
>   Thanks in advance,
>   David Sprung
>
>   P.S. I've tried deleting HPLIP and trying it without: failed.
>   Installed newest HPLIP: failed. Help! I'm beginning to think it's a
>   software issue, as my Dad's printer (HP) failed on his machine about
>   the same time
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1398595/+subscriptions
>

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1398595

Title:
  Working printer device communication error (5012)

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP confirms  a device communication error (5012). I'm using Ubuntu 14.4 LTS (upgrade) with AMD 64bit archetecture. It worked well up until about 2 weeks ago. I printed one page perfectly, but the second page failed. I then bought the newest model of same printer (HP 1010) thinking that the device was the problem. Same error.
  Any help would surely be appreciated here. 

  Thanks in advance,
  David Sprung

  P.S. I've tried deleting HPLIP and trying it without: failed.
  Installed newest HPLIP: failed. Help! I'm beginning to think it's a
  software issue, as my Dad's printer (HP) failed on his machine about
  the same time

  
  --- 
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CupsErrorLog:
   E [03/Dec/2014:17:50:54 -0500] Unknown directive BrowseAddress on line 8 of /etc/cups/cupsd.conf.
   E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateAccess on line 85 of /etc/cups/cupsd.conf.
   E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateValues on line 86 of /etc/cups/cupsd.conf.
   E [03/Dec/2014:17:50:54 -0500] Unknown directive SubscriptionPrivateAccess on line 87 of /etc/cups/cupsd.conf.
   E [03/Dec/2014:17:50:54 -0500] Unknown directive SubscriptionPrivateValues on line 88 of /etc/cups/cupsd.conf.
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2013-09-20 (439 days ago)
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  Lpstat: device for Deskjet_1000_J110: hp:/usb/Deskjet_1000_J110_series?serial=CN0BP22MYZ05D2
  MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
  Package: cups 1.7.2-0ubuntu1.2
  PackageArchitecture: amd64
  Papersize: letter
  PpdFiles: Deskjet_1000_J110: HP Deskjet 1000 j110 Series, hpcups 3.14.3
  ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
  Tags:  trusty apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor
  Uname: Linux 3.13.0-40-generic x86_64
  UpgradeStatus: Upgraded to trusty on 2014-09-01 (93 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 04/09/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: F4
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: F2A55M-HD2
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.board.version: To be filled by O.E.M.
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF4:bd04/09/2013:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnF2A55M-HD2:rvrTobefilledbyO.E.M.:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: To be filled by O.E.M.
  dmi.product.version: To be filled by O.E.M.
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.
  modified.conffile..etc.cups.cupsd.conf: [inaccessible: [Errno 13] Permission denied: u'/etc/cups/cupsd.conf']

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