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[Bug 1400463] [NEW] Keyboard and multitouch touchpad not properly recognized

 

Public bug reported:

The ELAN (not Elantech) touchpad in my Medion Akoya P2214T (MD 99430)
laptop/tablet hybrid is not properly recognized. Both the touchscreen
and the touchpad function as a regular mouse, but the touchpad shows up
as an ITE Tech. Inc.  ITE Device(8910) pointer in xinput (see
attachment). Multitouch and scrolling however, do not function, nor do
options for this show up in  the Mouse & Touchpad options in Ubuntu
14.10 64-bit.

Another problem is that the keyboard does not function at all. It does
work in the bootloader, but as soon as Ubuntu boots, the keyboard dies.
I have managed to get it to work by increasing the value of
HID_MAX_USAGES in /usr/src/linux/include/linux/hid.h, but this seems
more like a workaround, rather than solving the problem itself. (source
of the workaround: ubuntuforums.org/showthread.php?t=2247265)

I am new at this, so I apologize beforehand if I have forgotten to
include some important information or reported it for the wrong package.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xserver-xorg-input-synaptics 1.8.1-1ubuntu1
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
Uname: Linux 3.16.0-24-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Dec  8 20:02:14 2014
DistUpgraded: Fresh install
DistroCodename: utopic
DistroVariant: ubuntu
InstallationDate: Installed on 2014-11-12 (26 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Medion Akoya P2214T
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=06056019-c592-4d2d-9738-54e729126d7d ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/26/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 205
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Akoya P2214T
dmi.board.vendor: Medion
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 8
dmi.chassis.vendor: Medion
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr205:bd08/26/2014:svnMedion:pnAkoyaP2214T:pvr1.0:rvnMedion:rnAkoyaP2214T:rvr1.0:cvnMedion:ct8:cvrToBeFilledByO.E.M.:
dmi.product.name: Akoya P2214T
dmi.product.version: 1.0
dmi.sys.vendor: Medion
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.0-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.0-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Mon Dec  8 18:30:57 2014
xserver.configfile: default
xserver.errors:
 Error loading keymap /var/lib/xkb/server-992DCD2811F9928D990F91F3229E52A1EC62B72A.xkm
 Error loading keymap /var/lib/xkb/server-992DCD2811F9928D990F91F3229E52A1EC62B72A.xkm
 Error loading keymap /var/lib/xkb/server-992DCD2811F9928D990F91F3229E52A1EC62B72A.xkm
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id                               12637 
 vendor                                     AUO
xserver.version: 2:1.16.0-1ubuntu1

** Affects: xserver-xorg-input-synaptics (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug ubuntu utopic

** Attachment added: "xinput --list output"
   https://bugs.launchpad.net/bugs/1400463/+attachment/4276466/+files/xinput

-- 
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https://bugs.launchpad.net/bugs/1400463

Title:
  Keyboard and multitouch touchpad not properly recognized

Status in xserver-xorg-input-synaptics package in Ubuntu:
  New

Bug description:
  The ELAN (not Elantech) touchpad in my Medion Akoya P2214T (MD 99430)
  laptop/tablet hybrid is not properly recognized. Both the touchscreen
  and the touchpad function as a regular mouse, but the touchpad shows
  up as an ITE Tech. Inc.  ITE Device(8910) pointer in xinput (see
  attachment). Multitouch and scrolling however, do not function, nor do
  options for this show up in  the Mouse & Touchpad options in Ubuntu
  14.10 64-bit.

  Another problem is that the keyboard does not function at all. It does
  work in the bootloader, but as soon as Ubuntu boots, the keyboard
  dies. I have managed to get it to work by increasing the value of
  HID_MAX_USAGES in /usr/src/linux/include/linux/hid.h, but this seems
  more like a workaround, rather than solving the problem itself.
  (source of the workaround: ubuntuforums.org/showthread.php?t=2247265)

  I am new at this, so I apologize beforehand if I have forgotten to
  include some important information or reported it for the wrong
  package.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: xserver-xorg-input-synaptics 1.8.1-1ubuntu1
  ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
  Uname: Linux 3.16.0-24-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Mon Dec  8 20:02:14 2014
  DistUpgraded: Fresh install
  DistroCodename: utopic
  DistroVariant: ubuntu
  InstallationDate: Installed on 2014-11-12 (26 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: Medion Akoya P2214T
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=06056019-c592-4d2d-9738-54e729126d7d ro quiet splash vt.handoff=7
  SourcePackage: xserver-xorg-input-synaptics
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/26/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 205
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Akoya P2214T
  dmi.board.vendor: Medion
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 8
  dmi.chassis.vendor: Medion
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr205:bd08/26/2014:svnMedion:pnAkoyaP2214T:pvr1.0:rvnMedion:rnAkoyaP2214T:rvr1.0:cvnMedion:ct8:cvrToBeFilledByO.E.M.:
  dmi.product.name: Akoya P2214T
  dmi.product.version: 1.0
  dmi.sys.vendor: Medion
  version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.0-0ubuntu3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.0-0ubuntu3
  version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
  xserver.bootTime: Mon Dec  8 18:30:57 2014
  xserver.configfile: default
  xserver.errors:
   Error loading keymap /var/lib/xkb/server-992DCD2811F9928D990F91F3229E52A1EC62B72A.xkm
   Error loading keymap /var/lib/xkb/server-992DCD2811F9928D990F91F3229E52A1EC62B72A.xkm
   Error loading keymap /var/lib/xkb/server-992DCD2811F9928D990F91F3229E52A1EC62B72A.xkm
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                               12637 
   vendor                                     AUO
  xserver.version: 2:1.16.0-1ubuntu1

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Follow ups

References