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Message #93026
[Bug 1408795] [NEW] App crashes trying a Photo-Scan from MFC-J4420DW
Public bug reported:
Hi,
the problem:
I tried on more than one machine to scan over network a photo using my Brother MFC-J4420DW.
Simple Scan got every time a segmentation fault and crashes, BEFORE the scan can start.
I hear the scanner working an I assume, as soon it starts to transfer the data, simple scan crashes.
I've attached the debug output from simple-scan -d to this bug report (simple-scan.log), it may help.
But more interessting is: if I do a scan with only black/white (text
resolution) it works!
The DPI resolution seem to be not relevant for the problem neither in
color nor in b/w.
Now I tried both scan types (Color & B/W) with xsane:
ii xsane 0.998-5ubuntu1 amd64 featureful graphical frontend for SANE (Scanner Access Now Easy)
ii xsane-common 0.998-5ubuntu1 all featureful graphical frontend for SANE (Scanner Access Now Easy)
That's working fine, but isn't so comfortable as simple-scan. :-)
Now I assume that it may be not the problem of the brother driver,
because xsane is working fine.
The installed drivers from brother:
ii brscan-skey 0.2.4-1 amd64 Brother Linux scanner S-KEY tool
ii brscan4 0.4.2-1 amd64 Brother Scanner Driver
I also own an Brother MFC-J4510DW, with this one I never have such a problem like with the J4420DW.
(It's also only accessible over network like the other one.)
May there is a solution for my problem.
Thx a lot in advance.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: simple-scan 3.12.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
Uname: Linux 3.13.0-43-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Jan 8 21:14:35 2015
DriverPackageVersions:
libsane 1.0.23-3ubuntu3.1
libsane-extras N/A
hplip 3.14.3-0ubuntu3.2
hpoj N/A
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-10-30 (435 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Dell Inc. XPS 8700
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic.efi.signed root=UUID=c8562224-0acf-4c22-a807-f1431050facf ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: Upgraded to trusty on 2014-05-10 (243 days ago)
dmi.bios.date: 04/16/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0KWVT8
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd04/16/2014:svnDellInc.:pnXPS8700:pvr:rvnDellInc.:rn0KWVT8:rvrA02:cvnDellInc.:ct3:cvr:
dmi.product.name: XPS 8700
dmi.sys.vendor: Dell Inc.
** Affects: simple-scan (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug trusty
** Attachment added: "simple-scan.log"
https://bugs.launchpad.net/bugs/1408795/+attachment/4294202/+files/simple-scan.log
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Packages, which is subscribed to simple-scan in Ubuntu.
https://bugs.launchpad.net/bugs/1408795
Title:
App crashes trying a Photo-Scan from MFC-J4420DW
Status in simple-scan package in Ubuntu:
New
Bug description:
Hi,
the problem:
I tried on more than one machine to scan over network a photo using my Brother MFC-J4420DW.
Simple Scan got every time a segmentation fault and crashes, BEFORE the scan can start.
I hear the scanner working an I assume, as soon it starts to transfer the data, simple scan crashes.
I've attached the debug output from simple-scan -d to this bug report (simple-scan.log), it may help.
But more interessting is: if I do a scan with only black/white (text
resolution) it works!
The DPI resolution seem to be not relevant for the problem neither in
color nor in b/w.
Now I tried both scan types (Color & B/W) with xsane:
ii xsane 0.998-5ubuntu1 amd64 featureful graphical frontend for SANE (Scanner Access Now Easy)
ii xsane-common 0.998-5ubuntu1 all featureful graphical frontend for SANE (Scanner Access Now Easy)
That's working fine, but isn't so comfortable as simple-scan. :-)
Now I assume that it may be not the problem of the brother driver,
because xsane is working fine.
The installed drivers from brother:
ii brscan-skey 0.2.4-1 amd64 Brother Linux scanner S-KEY tool
ii brscan4 0.4.2-1 amd64 Brother Scanner Driver
I also own an Brother MFC-J4510DW, with this one I never have such a problem like with the J4420DW.
(It's also only accessible over network like the other one.)
May there is a solution for my problem.
Thx a lot in advance.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: simple-scan 3.12.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
Uname: Linux 3.13.0-43-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Jan 8 21:14:35 2015
DriverPackageVersions:
libsane 1.0.23-3ubuntu3.1
libsane-extras N/A
hplip 3.14.3-0ubuntu3.2
hpoj N/A
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-10-30 (435 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Dell Inc. XPS 8700
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic.efi.signed root=UUID=c8562224-0acf-4c22-a807-f1431050facf ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: Upgraded to trusty on 2014-05-10 (243 days ago)
dmi.bios.date: 04/16/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0KWVT8
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd04/16/2014:svnDellInc.:pnXPS8700:pvr:rvnDellInc.:rn0KWVT8:rvrA02:cvnDellInc.:ct3:cvr:
dmi.product.name: XPS 8700
dmi.sys.vendor: Dell Inc.
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