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[Bug 1414003] [NEW] Thunderbird import function does not work

 

Public bug reported:

The import function of Thunderbird does not work.

When I click on Tools/Import and choose "Import Everything" and click "Next" then I greeted with a screen where I should choose where I want to import from ("Import Preferences, Account Setting, Address Book, Filters, and other data from:") and below is all empty, nothing to choose.
I click on the "Next" button and absolutely nothing happens.  The button is active and the click happens, but nothing.  I have waited and nothing happened.  I can close the window with the "cancel" button or the window close "x" but can not go further.

I want to import Outlook data, but do not get to the point where I
should choose.

I am using UBUNTU 14.04 and Thunderbird 31.4.0

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: thunderbird 1:31.4.0+build1-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
Uname: Linux 3.13.0-45-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  gabor      3108 F.... pulseaudio
BuildID: 20150112185638
Channel: Unavailable
CurrentDesktop: Unity
Date: Fri Jan 23 14:33:13 2015
EcryptfsInUse: Yes
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions:
 English (GB) Language Pack - langpack-en-GB@xxxxxxxxxxxxxxxxxxxxxxx
 Dansk (da) Language Pack - langpack-da@xxxxxxxxxxxxxxxxxxxxxxx
 Magyar (HU) Language Pack - langpack-hu@xxxxxxxxxxxxxxxxxxxxxxx
 Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
InstallationDate: Installed on 2013-09-14 (495 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
IpRoute:
 default via 10.0.0.1 dev wlan0  proto static 
 10.0.0.0/24 dev wlan0  proto kernel  scope link  src 10.0.0.7  metric 9
MostRecentCrashID: bp-12cd5a76-80a0-41fb-a329-8cdca2140909
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=31.4.0/20150112185638 (In use)
RelatedPackageVersions:
 google-talkplugin  5.38.6.0-1
 gnome-shell        3.10.4-0ubuntu5.2
 rhythmbox-mozilla  3.0.2-0ubuntu2
 totem-mozilla      3.10.1-1ubuntu4
 browser-plugin-vlc 2.0.6-2
RunningIncompatibleAddons: True
SourcePackage: thunderbird
SubmittedCrashIDs:
 bp-12cd5a76-80a0-41fb-a329-8cdca2140909
 bp-34ec40a7-3c64-4330-9ac7-64fe42140903
UpgradeStatus: Upgraded to trusty on 2014-04-18 (280 days ago)
dmi.bios.date: 02/22/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd02/22/2012:svnDellInc.:pnDellSystemInspironN7110:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System Inspiron N7110
dmi.sys.vendor: Dell Inc.

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug third-party-packages trusty

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https://bugs.launchpad.net/bugs/1414003

Title:
  Thunderbird import function does not work

Status in thunderbird package in Ubuntu:
  New

Bug description:
  The import function of Thunderbird does not work.

  When I click on Tools/Import and choose "Import Everything" and click "Next" then I greeted with a screen where I should choose where I want to import from ("Import Preferences, Account Setting, Address Book, Filters, and other data from:") and below is all empty, nothing to choose.
  I click on the "Next" button and absolutely nothing happens.  The button is active and the click happens, but nothing.  I have waited and nothing happened.  I can close the window with the "cancel" button or the window close "x" but can not go further.

  I want to import Outlook data, but do not get to the point where I
  should choose.

  I am using UBUNTU 14.04 and Thunderbird 31.4.0

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: thunderbird 1:31.4.0+build1-0ubuntu0.14.04.1
  ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
  Uname: Linux 3.13.0-45-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  gabor      3108 F.... pulseaudio
  BuildID: 20150112185638
  Channel: Unavailable
  CurrentDesktop: Unity
  Date: Fri Jan 23 14:33:13 2015
  EcryptfsInUse: Yes
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions:
   English (GB) Language Pack - langpack-en-GB@xxxxxxxxxxxxxxxxxxxxxxx
   Dansk (da) Language Pack - langpack-da@xxxxxxxxxxxxxxxxxxxxxxx
   Magyar (HU) Language Pack - langpack-hu@xxxxxxxxxxxxxxxxxxxxxxx
   Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
  InstallationDate: Installed on 2013-09-14 (495 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  IpRoute:
   default via 10.0.0.1 dev wlan0  proto static 
   10.0.0.0/24 dev wlan0  proto kernel  scope link  src 10.0.0.7  metric 9
  MostRecentCrashID: bp-12cd5a76-80a0-41fb-a329-8cdca2140909
  PrefSources: prefs.js
  Profiles: Profile0 (Default) - LastVersion=31.4.0/20150112185638 (In use)
  RelatedPackageVersions:
   google-talkplugin  5.38.6.0-1
   gnome-shell        3.10.4-0ubuntu5.2
   rhythmbox-mozilla  3.0.2-0ubuntu2
   totem-mozilla      3.10.1-1ubuntu4
   browser-plugin-vlc 2.0.6-2
  RunningIncompatibleAddons: True
  SourcePackage: thunderbird
  SubmittedCrashIDs:
   bp-12cd5a76-80a0-41fb-a329-8cdca2140909
   bp-34ec40a7-3c64-4330-9ac7-64fe42140903
  UpgradeStatus: Upgraded to trusty on 2014-04-18 (280 days ago)
  dmi.bios.date: 02/22/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A12
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnDellInc.:bvrA12:bd02/22/2012:svnDellInc.:pnDellSystemInspironN7110:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr0.1:
  dmi.product.name: Dell System Inspiron N7110
  dmi.sys.vendor: Dell Inc.

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References