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[Bug 1420077] [NEW] [Satellite C650, Conexant CX20585, Black Headphone Out, Left] No sound at all

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Public bug reported:

Ubuntu 14.04

Sound not working.

Nor is play back of media files such as MP3

This is on my external and internal speakers.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-32.57-lowlatency 3.13.11.4
Uname: Linux 3.13.0-32-lowlatency x86_64
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  dorianhawkmoon   1856 F.... pulseaudio
                      dorianhawkmoon  10248 F.... jackd
 /dev/snd/pcmC0D0c:   dorianhawkmoon  10248 F...m jackd
 /dev/snd/pcmC0D0p:   dorianhawkmoon  10248 F...m jackd
Date: Mon Feb  9 20:55:09 2015
InstallationDate: Installed on 2015-01-30 (10 days ago)
InstallationMedia: Ubuntu-Studio 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  dorianhawkmoon   1856 F.... pulseaudio
                      dorianhawkmoon  10248 F.... jackd
 /dev/snd/pcmC0D0c:   dorianhawkmoon  10248 F...m jackd
 /dev/snd/pcmC0D0p:   dorianhawkmoon  10248 F...m jackd
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [Satellite C650, Conexant CX20585, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/07/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.70
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr1.70:bd07/07/2011:svnTOSHIBA:pnSatelliteC650:pvrPSC08C-01W019:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite C650
dmi.product.version: PSC08C-01W019
dmi.sys.vendor: TOSHIBA

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
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https://bugs.launchpad.net/bugs/1420077

Title:
  [Satellite C650, Conexant CX20585, Black Headphone Out, Left] No sound
  at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  Ubuntu 14.04

  Sound not working.

  Nor is play back of media files such as MP3

  This is on my external and internal speakers.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.13.0-32.57-lowlatency 3.13.11.4
  Uname: Linux 3.13.0-32-lowlatency x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  dorianhawkmoon   1856 F.... pulseaudio
                        dorianhawkmoon  10248 F.... jackd
   /dev/snd/pcmC0D0c:   dorianhawkmoon  10248 F...m jackd
   /dev/snd/pcmC0D0p:   dorianhawkmoon  10248 F...m jackd
  Date: Mon Feb  9 20:55:09 2015
  InstallationDate: Installed on 2015-01-30 (10 days ago)
  InstallationMedia: Ubuntu-Studio 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.1)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_CA:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_CA.UTF-8
   SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
  Symptom_Card: Built-in Audio - HDA Intel
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  dorianhawkmoon   1856 F.... pulseaudio
                        dorianhawkmoon  10248 F.... jackd
   /dev/snd/pcmC0D0c:   dorianhawkmoon  10248 F...m jackd
   /dev/snd/pcmC0D0p:   dorianhawkmoon  10248 F...m jackd
  Symptom_Jack: Black Headphone Out, Left
  Symptom_Type: No sound at all
  Title: [Satellite C650, Conexant CX20585, Black Headphone Out, Left] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/07/2011
  dmi.bios.vendor: INSYDE
  dmi.bios.version: 1.70
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: Portable PC
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Base Board Version
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnINSYDE:bvr1.70:bd07/07/2011:svnTOSHIBA:pnSatelliteC650:pvrPSC08C-01W019:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Satellite C650
  dmi.product.version: PSC08C-01W019
  dmi.sys.vendor: TOSHIBA

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