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tracker capture vs individual records


Dear all,
currently, i use DHIS2 2.20.
so it still display individual records app and tracker capture app.
currently, i use individual records to track patient profile and service
they will get.

i have one problem, i can open patient records with individual records. But
i can't get any service form of patient records with tracker capture. this
problem occurred on some patient records. NOT EFFECT ALL PATIENTS.

Individual record:
[image: Inline image 1]

But Tracker capture is got error message like this:
[image: Inline image 2]

Thank you

PNG image

PNG image