← Back to team overview

dhis2-users team mailing list archive

Re: Cannot load OrgUnits or DataSet in Data Entry

 

Okay. Could you simply try to delete cache properly, close the browser, log
in and try again?

https://www.dhis2.org/tutorials/how-to-really-clear-browser-cache

It is a bit unfortunate but I have seen it happen before.

regards,

Lars




On Thu, Jan 14, 2016 at 6:01 PM, Laura E. Lincks <
laura.lincks@xxxxxxxxxxxxxxxxx> wrote:

> I was just doing that after finding the same problem in a thread from last
> year.
>
>
>
> Here’s what I see  :
>
> Uncaught SyntaxError: Unexpected token u
>
>
> screen shot attached
>
>
>
>
> *Laura E. Lincks*
> Database Manager/Developer
> ICAP - Columbia University
> Mailman School of Public Health
> 60 Haven Ave, Floor B1
> New York, NY 10032
> Tel: 212 304 7132
>
> On Thu, Jan 14, 2016 at 11:53 AM, Lars Helge Øverland <larshelge@xxxxxxxxx
> > wrote:
>
>> Hi Laura,
>>
>> could you please open the Chrome developer tools and look in the
>> "Console" for errors in red?
>>
>> regards,
>>
>> Lars
>>
>>
>> On Thu, Jan 14, 2016 at 5:52 PM, Laura E. Lincks <
>> laura.lincks@xxxxxxxxxxxxxxxxx> wrote:
>>
>>> Version: 2.20Build revision: 20001
>>> We are suddenly having difficulty in using the Data Entry screen (it was
>>> working prior to yesterday, more than likely.)
>>> The OrgUnit tree appears on the left hand side and the search
>>> functionality works there. But when selecting any OrgUnit in the tree it
>>> does not populate the Organisation Unit field in the snapshot below.
>>> Furthermore, the Loading bar next to Data Set continues to run but the Data
>>> Set list is never populated because no Org Unit ever gets loaded into the
>>> field.
>>>
>>>
>>> [image: Inline image 1]
>>> The log does not show us anything obvious. Analytics ran automatically
>>> overnight without a problem.
>>>
>>> We are looking at Datasets which changed over the past day... there are
>>> 12 which were updated, but I am not sure if there were true changes or if
>>> someone just edited them and clicked Save instead of Cancel, because there
>>> was no reason to modify datasets as far as I know.
>>>
>>> 3 of the 12 modified datasets are designed with a dimension type of
>>> Aggregate with a specific category combo of POS. But these are not new
>>> datasets and have been in existence and have functioned properly for many
>>> months. We've set up a test environment -- modifying that aggregate
>>> dimension dataset did not resolve the issue of not being able to load an
>>> Org Unit and its available Datasets on the Data Entry screen.
>>>
>>> Does anyone have an idea of what we should be looking for? Thanks.
>>>
>>>
>>> *Laura E. Lincks*
>>> Database Manager/Developer
>>> ICAP - Columbia University
>>> Mailman School of Public Health
>>> 60 Haven Ave, Floor B1
>>> New York, NY 10032
>>> Tel: 212 304 7132
>>>
>>> _______________________________________________
>>> Mailing list: https://launchpad.net/~dhis2-users
>>> Post to     : dhis2-users@xxxxxxxxxxxxxxxxxxx
>>> Unsubscribe : https://launchpad.net/~dhis2-users
>>> More help   : https://help.launchpad.net/ListHelp
>>>
>>>
>>
>>
>> --
>> Lars Helge Øverland
>> Lead developer, DHIS 2
>> University of Oslo
>> Skype: larshelgeoverland
>> http://www.dhis2.org <https://www.dhis2.org>
>>
>>
>


-- 
Lars Helge Øverland
Lead developer, DHIS 2
University of Oslo
Skype: larshelgeoverland
http://www.dhis2.org <https://www.dhis2.org>

PNG image


Follow ups

References