dhis2-users team mailing list archive

[Greg Rowles <greg.rowles@xxxxxxxxx>]

Hi Lise

Is it possible to look at server log files to monitor any unusual activity?

On Thu, Oct 19, 2017 at 7:09 PM, GROUT, Lise <groutl@xxxxxxx> wrote:

> Dear all,
>
>
>
> We are having a problem for the last two days: users are disappearing from
> user groups!
>
>    - they used to be part of a user group and they previously entered
>    data in programs available for this user groups
>    - but yesterday and today, when they loged in, they were not granted
>    acces to the program in event capture and when we checked, they were not
>    part anymore to the user group...
>
> This happened to (to our knowledge...) 2 users, in 2 different user groups
> and 2 different programs...
>
> Additionally to this, when I go to normal User App and try to add them
> back to the user group, it does not work... Unless we do it through the Web
> API...
>
> Any idea of why this is happening? And how we can solve the problem?
>
> I have opened a JIRA: https://jira.dhis2.org/browse/DHIS2-2394
>
> Please this is quite a serious problem as it prevents users from entering
> data in the platform, and the behavior is quite unpredictable, so other
> users may disappear from their user groups…
>
>
>
> Thanks!
>
> Lise.
>
>
>
>
>
> Dr. Lise Grout
>
> *Epidemiologist*
>
>
>
> *World Health Organization*
>
> *Department of Neglected Tropical Diseases (HTM/NTD/IDM)*
> *Innovative and Intensified Disease Management Unit*
> *20, Avenue Appia; CH-1211 Geneva 27*
> *Tel. **+41 22 791 2341 <+41%2022%20791%2023%2041>*
>
> *Mobile +41 79 290 68 61 <+41%2079%20290%2068%2061>*
>
> *Skype: tigrouveto*
>
> http://www.who.int/neglected_diseases
>
>
>
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