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Feedback Mechanism for Users


Hello All,

We're getting close to starting trainings and official rollout of our own
DHIS2 platform  - Hooray!

I'm expecting and hoping for feedback from our staff who use the system and
therefore am hoping to learn about existing best practices for feedback
mechanisms for your own users:

   - How do you collect feedback from your users?
   - How do you differentiate and triage for urgent (ie: 'I can't log-in')
   versus non-urgent ('I'd like to see a new dashboard added to the system')
   - Do you have one person who responds to or at least delegates all
   feedback and solutions, or a team that works on this?

Thanks in advance for anything you can share,



*Kate Hesel, MPH*

Program Officer - Monitoring, Evaluation and Learning
Planned Parenthood Global

(w) 212.261.4508
(m) 617.902.8511
Skype: katehesel

Web <http://www.plannedparenthood.org/global> / Twitter

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