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Re: Feedback Mechanism for Users


Dear Hesel,

If you are using 2.29 you should have access to the new messaging system
where all feedback can be actioned, prioritised and assigned to user to
follow up and update whether completed or pending or ...

Regards and all the best

Prosper Behumbiize, MPH
DHIS2 Implementation Adviser| HISP Uganda
prosper@xxxxxxxxxxxxxx <ptb3000@xxxxxxxxx> | prosper@xxxxxxxxx | Skype:

On Thu, May 17, 2018 at 5:53 PM, Hesel, Kate <kate.hesel@xxxxxxxx> wrote:

> Hello All,
> We're getting close to starting trainings and official rollout of our own
> DHIS2 platform  - Hooray!
> I'm expecting and hoping for feedback from our staff who use the system
> and therefore am hoping to learn about existing best practices for feedback
> mechanisms for your own users:
>    - How do you collect feedback from your users?
>    - How do you differentiate and triage for urgent (ie: 'I can't
>    log-in') versus non-urgent ('I'd like to see a new dashboard added to the
>    system') requests?
>    - Do you have one person who responds to or at least delegates all
>    feedback and solutions, or a team that works on this?
> Thanks in advance for anything you can share,
> Kate
> --
> *Kate Hesel, MPH*
> Program Officer - Monitoring, Evaluation and Learning
> Planned Parenthood Global
> (w) 212.261.4508
> (m) 617.902.8511
> Skype: katehesel
> Web <http://www.plannedparenthood.org/global> / Twitter
> <http://www.twitter.com/ppglobe>
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