dhis2-users team mailing list archive

[Calle Hedberg <calle.hedberg@xxxxxxxxx>]

Bernard,

Are you sure you have SELECTED the orgunit on the left side (hierarchy),
and not only listed cases and opened them?

I had a similar issue some weeks back - I used "LIST ALL" and selected a
case. It then opens in read-only mode.

So you have to specifically select/highlight orgunits on the left side,
then select the specific case - it will then (normally) open in edit mode

If not that - press CTRL-SHIFT-J to open the console. any message there
when opening a case?

Note also DHIS2-3775, a bug I just reported - it's a showstopper

Regards
calle

On 21 May 2018 at 11:42, Bernard Sadaka (IM Advisor) <lib.ima@xxxxxxxxxx>
wrote:

> Dear All,
>
> Our team is facing a problem with editing some program stage instances
> that are open (not completed) and their enrollment is not completed.
>
> I am superuser and usually I am able to edit any instance but I still
> can’t edit these ones even after clearing browser cache, deleting cookies,
> logging in from incognito browsing, different computer, different internet
> network…
>
> My best guess is that someone else might be editing that instance which is
> causing other users to not be able to edit it.
>
> Have you faced similar problems?
>
> Any idea how to solve it?
>
> Ou current workaround: We are forcefully creating a new instance with the
> same data and deleting the old instance; this solution is not really
> sustainable since we are facing similar cases 10-15 times in the same day.
>
> Here’s a screenshot:
>
>
>
> Looking forward to hearing about your experience in this.
>
>
>
> All the best,
>
> Bernard
>
>
>
> [image: cid:image002.png@01D36F50.572585A0]
>
> *Bernard Sadaka*
>
> *Information Management Advisor*
>
> Première Urgence - Aide Médicale Internationale
>
> Nehmeh Building, Sanine Street, Chiyah, 3rd Floor
>
> Ain el Remmaneh, Beirut, Lebanon
>
> *E-mail:* lib.ima@xxxxxxxxxx
>
> *Cell:* +961 71 004 881 (208)
>
> *Skype:* imapuami
>
> *Website:* https://www.pu-ami.org
>
>
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Calle Hedberg

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