dhis2-users team mailing list archive

[Pradeep Kumar Thakur <pthakur@xxxxxxxxxx>]

Hi Calle,

Thank you for suggestion. The system was working well previously day before yesterday but from yesterday it does not work. I did as you suggested and watched when the error shows and has pasted here below. The first error showed when I tried to choose organization unit and second one showed when I hit save and continue. Hope this is clear.

[cid:image001.png@01D46C1F.4ABF1610]


Regards,
Pradeep
From: Calle Hedberg <calle.hedberg@xxxxxxxxx>
Sent: Wednesday, October 24, 2018 9:24 PM
To: Pradeep Kumar Thakur <pthakur@xxxxxxxxxx>
Cc: Stanley Kalyati <skalyati@xxxxxxxxx>; DHIS 2 Users list <dhis2-users@xxxxxxxxxxxxxxxxxxx>; dhis2-devs <dhis2-devs@xxxxxxxxxxxxxxxxxxx>
Subject: Re: [Dhis2-devs] [Dhis2-users] NEW ENTITY IS NOT SAVED-TRACKER CAPTURE version 2.29

Hi,

Listen - as a first step for any problem like this, you MUST
1.
Use CTRL-SHIFT-J to open the Chrome console (I'm assuming you are using Chrome), and copy the error messages appearing there (if any) to the post. In many cases, the messages appearing will directly or indirectly show you what the problem is.
2.
Monitor the tomcat/catalina log when you click save and continue, and again copy the relevant sections to your post.

No problem with Stanley's advice per se - incorrect sharing settings MIGHT the root cause of what you experience - but in general going through all possible problem scenarios is a wild goose chase.

Furthermore, your post do not indicate whether this is a newly defined program which has never worked OR if it is a program that previously worked fine and now don't work any more. If the latter, any information about recent changes (e.g. updating to  a newer 2.29 war file) is helpful.

Regards
Calle

On Wed, 24 Oct 2018 at 17:03, Pradeep Kumar Thakur <pthakur@xxxxxxxxxx<mailto:pthakur@xxxxxxxxxx>> wrote:
Yeah. TEI is also not updated by Admin user.


From: Stanley Kalyati <skalyati@xxxxxxxxx<mailto:skalyati@xxxxxxxxx>>
Sent: Wednesday, October 24, 2018 8:42 PM
To: Pradeep Kumar Thakur <pthakur@xxxxxxxxxx<mailto:pthakur@xxxxxxxxxx>>
Cc: DHIS 2 Developers list <dhis2-devs@xxxxxxxxxxxxxxxxxxx<mailto:dhis2-devs@xxxxxxxxxxxxxxxxxxx>>; DHIS Users <dhis2-users@xxxxxxxxxxxxxxxxxxx<mailto:dhis2-users@xxxxxxxxxxxxxxxxxxx>>
Subject: Re: [Dhis2-users] NEW ENTITY IS NOT SAVED-TRACKER CAPTURE version 2.29

How about the user rights? Can you ensure edit/add TEI is selected?

On Wed, Oct 24, 2018, 16:34 Pradeep Kumar Thakur <pthakur@xxxxxxxxxx<mailto:pthakur@xxxxxxxxxx>> wrote:
Thanks Stanly, I did as you suggested but in vein.

Regards,
Pradeep

From: Stanley Kalyati <skalyati@xxxxxxxxx<mailto:skalyati@xxxxxxxxx>>
Sent: Wednesday, October 24, 2018 7:10 PM
To: Pradeep Kumar Thakur <pthakur@xxxxxxxxxx<mailto:pthakur@xxxxxxxxxx>>
Cc: DHIS 2 Developers list <dhis2-devs@xxxxxxxxxxxxxxxxxxx<mailto:dhis2-devs@xxxxxxxxxxxxxxxxxxx>>; DHIS Users <dhis2-users@xxxxxxxxxxxxxxxxxxx<mailto:dhis2-users@xxxxxxxxxxxxxxxxxxx>>
Subject: Re: [Dhis2-users] NEW ENTITY IS NOT SAVED-TRACKER CAPTURE version 2.29

Can you go to the program and right click.Select sharing settings.You can disable the public users and then add the user groups you want to access the program.Make sure the settings are set on view and edit and capture data.

Regards

Stanley

On Wed, Oct 24, 2018 at 3:22 PM Pradeep Kumar Thakur <pthakur@xxxxxxxxxx<mailto:pthakur@xxxxxxxxxx>> wrote:
Dear Collogues,

I have been facing below issue. Our system is not accepting new entity in Tracker Capture. The black circle keeps moving. What could be the problem.


Regards,
Pradeep
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