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[Bug 1916953] [NEW] Printing does not work and documentation describing printer setup is incorrect

 

Public bug reported:

On the following webpage:
https://help.ubuntu.com/stable/ubuntu-help/printing-setup.html.en


There are the following instructions:{

If your printer was not set up automatically, you can add it in the
printer settings:

    Open the Activities overview and start typing Printers.

    Click Printers.

    Press Unlock in the top right corner and type in your password when
prompted.

    Press the Add… button.

    In the pop-up window, select your new printer and press Add.

If your printer is not discovered automatically, but you know its network address, enter it into the text field at the bottom of the dialog and then press Add
    In the pop-up window, select your new printer and press Add.

}

However, there is no "Unlock" button to press, as the instructions
indicate.


Secondly, after Adding the Printer (despite not using any Unlock button) I have attempted to print my document, but the printer will not print the document.  It simply says "processing" and sits there indefinitely.

** Affects: ubuntu-docs (Ubuntu)
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1916953

Title:
  Printing does not work and documentation describing printer setup is
  incorrect

Status in ubuntu-docs package in Ubuntu:
  New

Bug description:
  On the following webpage:
  https://help.ubuntu.com/stable/ubuntu-help/printing-setup.html.en

  
  There are the following instructions:{

  If your printer was not set up automatically, you can add it in the
  printer settings:

      Open the Activities overview and start typing Printers.

      Click Printers.

      Press Unlock in the top right corner and type in your password
  when prompted.

      Press the Add… button.

      In the pop-up window, select your new printer and press Add.

  If your printer is not discovered automatically, but you know its network address, enter it into the text field at the bottom of the dialog and then press Add
      In the pop-up window, select your new printer and press Add.

  }

  However, there is no "Unlock" button to press, as the instructions
  indicate.

  
  Secondly, after Adding the Printer (despite not using any Unlock button) I have attempted to print my document, but the printer will not print the document.  It simply says "processing" and sits there indefinitely.

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