documentation-packages team mailing list archive

[Zian <1952538@xxxxxxxxxxxxxxxxxx>]

Thanks for tweaking the language to reflect how ubuntu-bug works today.

I think "program" is a better word because my hunch is that if you asked
a random set of people who use PCs what a "program" is and then repeated
the experiment with the word "package", you'll get more puzzled looks
the second time around.

The Table of Contents at https://help.ubuntu.com/community/ReportingBugs uses the two words almost interchangeably. The following phrases are used:
- desktop application (once)
- package (thrice)
- program (twice)

How difficult would it be for the Ubuntu bug reporter (client-side
application) to do the steps in section 6 of the ReportingBugs wiki
page? If the computer can figure out the right package name to use from
the user input whether the user types the package name or program name,
then there will be one less obstacle to learning about a problem.

Can the Apport backend do the tedious work in section 6 of the wiki
article? If possible, then the enhancement would fit right in with their
goal of making "the user side ... be extremely simple and as unannoying
as possible."

The documentation already tells people that when all else fails, they
should just type "ubuntu-bug". Seems that if we could include only that
phrase in the documentation instead of both "ubuntu-bug packagename" and
"ubuntu-bug", then it'd be an improvement for normal users.

-- 
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Documentation Packages, which is subscribed to ubuntu-docs in Ubuntu.
https://bugs.launchpad.net/bugs/1952538

Title:
  Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear

Status in ubuntu-docs package in Ubuntu:
  Fix Released

Bug description:
  OS Name: Ubuntu 20.04.3 LTS

  Steps to Reproduce:
  1. Experience a problem with the Software Updater.
  2. Go to the "Report a problem in Ubuntu" page using the Ubuntu Desktop Guide.
  3. Read step 1 ("Type Alt+F2 and type ubuntu-bug nameofprogram")
  4. Type ALT+F2 and "ubuntu-bug Software Updater" and press Enter.

  Expected Result:
  A way to provide feedback about the Software Updater.

  Actual Result:
  The little dialog goes away and nothing else happens.

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