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[Bug 1376552] Re: Epoptes clients disconnect from server randomly


Hi Fotis,

Thanks for your comment. I have been monitoring logs and so forth for
some time based on your recommendations, but I have seen nothing in
syslog to indicate network issues. These are fat clients, so if there
were network problems, I feel that nbd would be taken down too and the
machine would become unresponsive, which does not happen.

I'll attach a typical syslog for a machine where it has happened today.
It has been up 4.5 hours. There's a lot of network manager garbage, and
you'll see cron reducing nice levels on skype and linphone a lot, along
with teamviewerd crashing a few times. I can't find anything that would
affect epoptes though, but hopefully you can.

I don't know the exact time that epoptest-client stopped working in this

** Attachment added: "syslog"

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  Epoptes clients disconnect from server randomly

Status in Epoptes:

Bug description:
  Normally, if a user is logged into a machine, epoptes displays an icon
  of the user's screen and shows user information etc.

  However, sometimes the icon turns to the "fat" icon mid-session,
  without the user having logged out. I understand that this means that
  the epoptes client has disconnected from the epoptes server.

  We get this about 2 - 3 times per day on different clients (no
  noticeable pattern as to which clients). We have about 35 fat clients.
  Once it happens, it stays that way - the user's screen never returns.

  If I monitor such a machine, the monitoring works fine (VNC window
  opens showing user's desktop etc.).

  I've attached a screenshot showing client 152 (fat icon), it's
  properties (blank), and the VNC session associated with that client
  (active user session).

  Happy to provide any diagnostic info!

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