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[Bug 1206323] Re: [Toshiba satelitte C855D-S5320] suspend/resume failure

 

jd, as per
http://support.toshiba.com/support/driversResults?freeText=3478326 an
update is available for your BIOS (6.20). If you update to this, does it
change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

** Summary changed:

- [TOSHIBA Satellite C855D] suspend/resume failure
+ [Toshiba satelitte C855D-S5320] suspend/resume failure

** Summary changed:

- [Toshiba satelitte C855D-S5320] suspend/resume failure
+ [Toshiba Satellite C855D-S5320] suspend/resume failure

** Tags removed: needs-full-computer-model
** Tags added: bios-outdated-6.20

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https://bugs.launchpad.net/bugs/1206323

Title:
  [Toshiba Satellite C855D-S5320] suspend/resume failure

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  booted up computer and ran software updater and crash occured

  ProblemType: KernelOops
  DistroRelease: Ubuntu 13.10
  Package: linux-image-3.10.0-5-generic 3.10.0-5.15
  ProcVersionSignature: Ubuntu 3.10.0-5.15-generic 3.10.2
  Uname: Linux 3.10.0-5-generic x86_64
  Annotation: This occured during a previous suspend and prevented it from resuming properly.
  ApportVersion: 2.11-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jd         2381 F.... pulseaudio
   /dev/snd/controlC0:  jd         2381 F.... pulseaudio
  Date: Mon Jul 29 21:31:57 2013
  ExecutablePath: /usr/share/apport/apportcheckresume
  Failure: suspend/resume
  HibernationDevice: RESUME=UUID=e6c6fe9c-a833-4296-a82f-8086707aadb9
  InstallationDate: Installed on 2013-07-20 (9 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130624)
  InterpreterPath: /usr/bin/python3.3
  MachineType: TOSHIBA Satellite C855D
  MarkForUpload: True
  ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
  ProcFB:
   0 radeondrmfb
   1 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.10.0-5-generic root=UUID=2b708c8e-ea46-47a3-9091-d0af01eefcf3 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
  RelatedPackageVersions:
   linux-restricted-modules-3.10.0-5-generic N/A
   linux-backports-modules-3.10.0-5-generic  N/A
   linux-firmware                            1.112
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  StagingDrivers: rts5139
  Title: [TOSHIBA Satellite C855D] suspend/resume failure
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 08/21/2012
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: 6.00
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Portable PC
  dmi.board.vendor: TOSHIBA
  dmi.board.version: MP
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: OEM Chassis Manufacturer
  dmi.chassis.version: OEM Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvr6.00:bd08/21/2012:svnTOSHIBA:pnSatelliteC855D:pvrPSCBQU-00E007:rvnTOSHIBA:rnPortablePC:rvrMP:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
  dmi.product.name: Satellite C855D
  dmi.product.version: PSCBQU-00E007
  dmi.sys.vendor: TOSHIBA

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