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[Bug 1144000] Re: Synaptics touchpad recognized as PS/2 Generic Mouse on Dell Inspiron 7720

 

Robert van G., as per
http://www.dell.com/support/drivers/us/en/19/Product/inspiron-17r-
se-7720 an update is available for your BIOS (A15). If you update to
this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

** This bug is no longer a duplicate of bug 1088760
   Touchpad on Dell 17R is recognized as PS/2 Generic Mouse

** Summary changed:

- Synaptics touchpad recognized as PS/2 Generic Mouse on Dell Inspiron 7720
+ [Dell Inspiron 17R SE 7720] Synaptics touchpad recognized as PS/2 Generic Mouse

** Package changed: xorg (Ubuntu) => linux (Ubuntu)

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Tags added: bios-outdated-a15 needs-upstream-testing regression-
potential

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https://bugs.launchpad.net/bugs/1144000

Title:
  [Dell Inspiron 17R SE 7720] Synaptics touchpad recognized as PS/2
  Generic Mouse

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  My Synaptics touchpad is detected as a PS/2 Generic Mouse on Ubuntu 12.10 on my Dell Inspiron 7720 (17R SE).
  It only has the functionality of a generic mouse (movement, left clik, right click) and no scrolling or multitouch.

  $ lsb_release -rd
  Description:	Ubuntu 12.10
  Release:	12.10

  I will attach other relevant info to this bugreport in a sec.

  More info on hw:
  http://www.ubuntu.com/certification/hardware/201202-10606/components/

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: xorg 1:7.7+1ubuntu4
  ProcVersionSignature: Ubuntu 3.5.0-25.39-generic 3.5.7.4
  Uname: Linux 3.5.0-25-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.6.1-0ubuntu10
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  Date: Mon Mar  4 10:36:49 2013
  DistUpgraded: Fresh install
  DistroCodename: quantal
  DistroVariant: ubuntu
  DkmsStatus: psmouse, 3.5.0: added
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Dell Device [1028:0578]
   NVIDIA Corporation GK107 [GeForce GT 650M] [10de:0fd1] (rev a1) (prog-if 00 [VGA controller])
     Subsystem: Dell Device [1028:0578]
  InstallationDate: Installed on 2013-02-18 (13 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  MachineType: Dell Inc. Inspiron 7720
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.5.0-25-generic root=/dev/mapper/ubuntu-root ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/18/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A12
  dmi.board.name: 04M3YM
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnDellInc.:bvrA12:bd12/18/2012:svnDellInc.:pnInspiron7720:pvr:rvnDellInc.:rn04M3YM:rvrA00:cvnDellInc.:ct8:cvr0.1:
  dmi.product.name: Inspiron 7720
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.8.6-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.39-0ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 9.0.2-0ubuntu0.1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 9.0.2-0ubuntu0.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.13.0-0ubuntu6.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.99.99~git20120913.8637f772-0ubuntu1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.20.9-0ubuntu2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.2-0ubuntu3

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