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[Bug 1067079] Re: 0546:3304 Unable to connect Hedcamz HEDCAM HD video cameras via USB

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Hal, as per
http://www.dell.com/support/drivers/us/en/04/driverdetails?driverid=R275042
an update is available for your BIOS (A05). If you update to this, does
it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Summary changed:

- 0546:3304 Unable to connect Hedcamz HEDCAM HD video cameras via  USB
+ 0546:3304 [Dell Studio XPS 8100] Unable to connect Hedcamz HEDCAM HD video cameras via  USB

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https://bugs.launchpad.net/bugs/1067079

Title:
  0546:3304 [Dell Studio XPS 8100] Unable to connect Hedcamz HEDCAM HD
  video cameras via  USB

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Recently-installed Ubuntu 12.04 system with all the latest updates.

  - Expected -

  This issue relates to following product:
  Bus 002 Device 015: ID 0546:3304 Polaroid Corp. a500 Digital Camera
  "HEDCAM HD WIDE Waterproof Wearable Camcorder"
  http://www.hedcamz.com/cameras/hedcam/hedcam-wide

  When this device is connected via USB, Ubuntu should automatically
  recognise it and, ideally, automatically mount the removable MicroSD
  storage media (4GB). This allows the user to manage the videos created
  using the device.

  - Results -
  Communication with the device is not successful, and the following errors are logged to /var/log/syslog.

  Oct 15 21:35:27 shatner kernel: [26968.170620] hub 2-1:1.0: unable to enumerate USB device on port 5
  Oct 15 21:35:28 shatner kernel: [26968.426177] hub 2-1:1.0: unable to enumerate USB device on port 5
  Oct 15 21:35:29 shatner kernel: [26969.504032] usb 2-1.5: new high-speed USB device number 6 using ehci_hcd
  Oct 15 21:35:29 shatner kernel: [26969.598510] scsi5 : usb-storage 2-1.5:1.0
  Oct 15 21:35:29 shatner mtp-probe: checking bus 2, device 6: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5"
  Oct 15 21:35:29 shatner mtp-probe: bus: 2, device: 6 was not an MTP device
  Oct 15 21:35:30 shatner kernel: [26970.705579] scsi 5:0:0:0: Direct-Access     Digital  Camera Storage   1.00 PQ: 0 ANSI: 5
  Oct 15 21:35:30 shatner kernel: [26970.707733] sd 5:0:0:0: Attached scsi generic sg7 type 0
  Oct 15 21:35:30 shatner kernel: [26970.709728] sd 5:0:0:0: [sdg] 7841792 512-byte logical blocks: (4.01 GB/3.73 GiB)
  Oct 15 21:35:30 shatner kernel: [26970.711464] sd 5:0:0:0: [sdg] Write Protect is off
  Oct 15 21:35:30 shatner kernel: [26970.711474] sd 5:0:0:0: [sdg] Mode Sense: 17 00 00 08
  Oct 15 21:35:30 shatner kernel: [26970.712041] sd 5:0:0:0: [sdg] No Caching mode page present
  Oct 15 21:35:30 shatner kernel: [26970.712046] sd 5:0:0:0: [sdg] Assuming drive cache: write through
  Oct 15 21:35:30 shatner kernel: [26970.714869] sd 5:0:0:0: [sdg] No Caching mode page present
  Oct 15 21:35:30 shatner kernel: [26970.714875] sd 5:0:0:0: [sdg] Assuming drive cache: write through
  Oct 15 21:35:30 shatner kernel: [26970.716578]  sdg: sdg1
  Oct 15 21:35:30 shatner kernel: [26970.719667] sd 5:0:0:0: [sdg] No Caching mode page present
  Oct 15 21:35:30 shatner kernel: [26970.719672] sd 5:0:0:0: [sdg] Assuming drive cache: write through
  Oct 15 21:35:30 shatner kernel: [26970.719677] sd 5:0:0:0: [sdg] Attached SCSI removable disk
  Oct 15 21:35:30 shatner kernel: [26970.743051] sd 5:0:0:0: [sdg] Unhandled sense code
  Oct 15 21:35:30 shatner kernel: [26970.743056] sd 5:0:0:0: [sdg]  Result: hostbyte=invalid driverbyte=DRIVER_SENSE
  Oct 15 21:35:30 shatner kernel: [26970.743062] sd 5:0:0:0: [sdg]  Sense Key : Medium Error [current]
  Oct 15 21:35:30 shatner kernel: [26970.743069] sd 5:0:0:0: [sdg]  Add. Sense: Unrecovered read error
  Oct 15 21:35:30 shatner kernel: [26970.743075] sd 5:0:0:0: [sdg] CDB: Read(10): 28 00 00 77 a7 f0 00 00 08 00
  Oct 15 21:35:30 shatner kernel: [26970.743088] end_request: critical target error, dev sdg, sector 7841776
  Oct 15 21:35:30 shatner kernel: [26970.743094] Buffer I/O error on device sdg, logical block 980222

  There is another open ticket, Bug #913567,  appears to be the same
  issue. See the followig user comments, that mention the same
  manufacturer.

  https://bugs.launchpad.net/ubuntu/+source/linux/+bug/913567/comments/2
  https://bugs.launchpad.net/ubuntu/+source/linux/+bug/913567/comments/5

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-32-generic 3.2.0-32.51
  ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
  Uname: Linux 3.2.0-32-generic x86_64
  NonfreeKernelModules: nvidia
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu13
  Architecture: amd64
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D3', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  Card0.Amixer.info:
   Card hw:0 'Intel'/'HDA Intel at 0xf7ff8000 irq 46'
     Mixer name	: 'Intel IbexPeak HDMI'
     Components	: 'HDA:10ec0887,1028040d,00100202 HDA:80862804,80860101,00100000'
     Controls      : 51
     Simple ctrls  : 22
  Date: Mon Oct 15 21:35:58 2012
  HibernationDevice: RESUME=UUID=a063dbb7-aa6a-4455-a7e1-28b7dbcb5108
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
  IwConfig:
   lo        no wireless extensions.

   eth0      no wireless extensions.
  MachineType: Dell Inc. Studio XPS 8100
  ProcEnviron:
   LANGUAGE=en_GB:en
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-32-generic root=UUID=b44d6f0e-a405-430d-967b-005f2fb0f1f2 ro
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-32-generic N/A
   linux-backports-modules-3.2.0-32-generic  N/A
   linux-firmware                            1.79.1
  RfKill:

  SourcePackage: linux
  StagingDrivers: mei
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/08/2010
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A05
  dmi.board.name: 0T568R
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/08/2010:svnDellInc.:pnStudioXPS8100:pvr:rvnDellInc.:rn0T568R:rvrA00:cvnDellInc.:ct3:cvr:
  dmi.product.name: Studio XPS 8100
  dmi.sys.vendor: Dell Inc
  ---
  ApportVersion: 2.6.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     3543 F.... pulseaudio
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  CasperVersion: 1.328
  DistroRelease: Ubuntu 12.10
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  MachineType: Dell Inc. Studio XPS 8100
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-17-generic N/A
   linux-backports-modules-3.5.0-17-generic  N/A
   linux-firmware                            1.95
  RfKill:

  Tags:  quantal
  Uname: Linux 3.5.0-17-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:

  dmi.bios.date: 07/08/2010
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A05
  dmi.board.name: 0T568R
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/08/2010:svnDellInc.:pnStudioXPS8100:pvr:rvnDellInc.:rn0T568R:rvrA00:cvnDellInc.:ct3:cvr:
  dmi.product.name: Studio XPS 8100
  dmi.sys.vendor: Dell Inc.

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