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[Bug 1217340] [NEW] package linux-image-3.5.0-39-generic (not installed) failed to install/upgrade: ErrorMessage: subprocess new pre-installation script returned error exit status 1

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Public bug reported:

This may have to do something with the processor, which does not expose
the PAE flag. My machine is a Panasonic CF-18 Toughbook, and should have
an Intel Pentium M 735 processor. However, I could install the pae
kernel just fine and booted into it just fine before upgrading from
12.04 LTS to 12.10. It is in the middle of the upgrade that this error
occurred.

ProblemType: Package
DistroRelease: Ubuntu 12.10
Package: linux-image-3.5.0-39-generic (not installed)
ProcVersionSignature: Ubuntu 3.2.0-52.78-generic-pae 3.2.48
Uname: Linux 3.2.0-52-generic-pae i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: i386
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  plotter    2098 F.... xfce4-mixer-plu
                      plotter    2116 F.... xfce4-volumed
                      plotter    2136 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'I82801DBICH4'/'Intel 82801DB-ICH4 with STAC9766,67 at irq 9'
   Mixer name	: 'SigmaTel STAC9766,67'
   Components	: 'AC97a:83847666'
   Controls      : 38
   Simple ctrls  : 24
Date: Tue Aug 27 14:02:59 2013
ErrorMessage: ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=6c8fdf49-81eb-4ea9-8db8-def3a3723e24
InstallationMedia: Xubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 002: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
MachineType: Matsushita Electric Industrial Co.,Ltd. CF-18BEK01ME
MarkForUpload: True
PccardctlIdent:
 Socket 0:
   no product info available
 Socket 1:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
 Socket 1:
   no card
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-52-generic-pae root=UUID=52f485e3-cc1f-4a37-b9a6-d486127f1ae6 ro splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 127: pacmd: error while loading shared libraries: libpulsecommon-1.1.so: cannot open shared object file: No such file or directory
RelatedPackageVersions: grub-pc 1.99-21ubuntu3.10
SourcePackage: linux
Title: package linux-image-3.5.0-39-generic (not installed) failed to install/upgrade: ErrorMessage: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: Upgraded to quantal on 2013-08-27 (0 days ago)
dmi.bios.date: 06/13/2003
dmi.bios.vendor: Phoenix Technologies K.K.
dmi.bios.version: V1.00L13A
dmi.board.name: CF18-1
dmi.board.vendor: Matsushita Electric Industrial Co.,Ltd.
dmi.board.version: 001
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Matsushita Electric Industrial Co.,Ltd.
dmi.chassis.version: 001
dmi.modalias: dmi:bvnPhoenixTechnologiesK.K.:bvrV1.00L13A:bd06/13/2003:svnMatsushitaElectricIndustrialCo.,Ltd.:pnCF-18BEK01ME:pvr001:rvnMatsushitaElectricIndustrialCo.,Ltd.:rnCF18-1:rvr001:cvnMatsushitaElectricIndustrialCo.,Ltd.:ct10:cvr001:
dmi.product.name: CF-18BEK01ME
dmi.product.version: 001
dmi.sys.vendor: Matsushita Electric Industrial Co.,Ltd.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: apport-package i386 quantal varlogdistupgradeapttermlog-examined

-- 
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https://bugs.launchpad.net/bugs/1217340

Title:
  package linux-image-3.5.0-39-generic (not installed) failed to
  install/upgrade: ErrorMessage: subprocess new pre-installation script
  returned error exit status 1

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  This may have to do something with the processor, which does not
  expose the PAE flag. My machine is a Panasonic CF-18 Toughbook, and
  should have an Intel Pentium M 735 processor. However, I could install
  the pae kernel just fine and booted into it just fine before upgrading
  from 12.04 LTS to 12.10. It is in the middle of the upgrade that this
  error occurred.

  ProblemType: Package
  DistroRelease: Ubuntu 12.10
  Package: linux-image-3.5.0-39-generic (not installed)
  ProcVersionSignature: Ubuntu 3.2.0-52.78-generic-pae 3.2.48
  Uname: Linux 3.2.0-52-generic-pae i686
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  plotter    2098 F.... xfce4-mixer-plu
                        plotter    2116 F.... xfce4-volumed
                        plotter    2136 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'I82801DBICH4'/'Intel 82801DB-ICH4 with STAC9766,67 at irq 9'
     Mixer name	: 'SigmaTel STAC9766,67'
     Components	: 'AC97a:83847666'
     Controls      : 38
     Simple ctrls  : 24
  Date: Tue Aug 27 14:02:59 2013
  ErrorMessage: ErrorMessage: subprocess new pre-installation script returned error exit status 1
  HibernationDevice: RESUME=UUID=6c8fdf49-81eb-4ea9-8db8-def3a3723e24
  InstallationMedia: Xubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 004 Device 002: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
  MachineType: Matsushita Electric Industrial Co.,Ltd. CF-18BEK01ME
  MarkForUpload: True
  PccardctlIdent:
   Socket 0:
     no product info available
   Socket 1:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
   Socket 1:
     no card
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-52-generic-pae root=UUID=52f485e3-cc1f-4a37-b9a6-d486127f1ae6 ro splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 127: pacmd: error while loading shared libraries: libpulsecommon-1.1.so: cannot open shared object file: No such file or directory
  RelatedPackageVersions: grub-pc 1.99-21ubuntu3.10
  SourcePackage: linux
  Title: package linux-image-3.5.0-39-generic (not installed) failed to install/upgrade: ErrorMessage: subprocess new pre-installation script returned error exit status 1
  UpgradeStatus: Upgraded to quantal on 2013-08-27 (0 days ago)
  dmi.bios.date: 06/13/2003
  dmi.bios.vendor: Phoenix Technologies K.K.
  dmi.bios.version: V1.00L13A
  dmi.board.name: CF18-1
  dmi.board.vendor: Matsushita Electric Industrial Co.,Ltd.
  dmi.board.version: 001
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Matsushita Electric Industrial Co.,Ltd.
  dmi.chassis.version: 001
  dmi.modalias: dmi:bvnPhoenixTechnologiesK.K.:bvrV1.00L13A:bd06/13/2003:svnMatsushitaElectricIndustrialCo.,Ltd.:pnCF-18BEK01ME:pvr001:rvnMatsushitaElectricIndustrialCo.,Ltd.:rnCF18-1:rvr001:cvnMatsushitaElectricIndustrialCo.,Ltd.:ct10:cvr001:
  dmi.product.name: CF-18BEK01ME
  dmi.product.version: 001
  dmi.sys.vendor: Matsushita Electric Industrial Co.,Ltd.

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