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Date

[Bug 1218207] [NEW] After connecting the modem can not load the required kernel modules. Disconnect the device and reconnect the modem fixes a bug. Kernel modules are loaded.

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Tomasz Przybył <1218207@xxxxxxxxxxxxxxxxxx>
Date: Thu, 29 Aug 2013 07:08:22 -0000
Reply-to: Bug 1218207 <1218207@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

Public bug reported:

Modem name: Alcatel OT X221S
Device info:

lsusb
Bus 002 Device 003: ID 1bbb:f000 T & A Mobile Phones

FIRST CONNECTION DEVICE:
=======================

tomasz@ASUS-X54C:~$ dmesg |grep usb
[   33.717629] usb 2-1.2: new high-speed USB device number 3 using ehci-pci
[   33.812424] usb 2-1.2: New USB device found, idVendor=1bbb, idProduct=f000
[   33.812433] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4
[   33.812439] usb 2-1.2: Product: HSPA Data Card
[   33.812444] usb 2-1.2: Manufacturer: USBModem
[   33.812449] usb 2-1.2: SerialNumber: 1234567890ABCDEF
[   33.834885] usb-storage 2-1.2:1.0: USB Mass Storage device detected
[   33.835025] scsi6 : usb-storage 2-1.2:1.0
[   33.835105] usbcore: registered new interface driver usb-storage

tomasz@ASUS-X54C:~$ dmesg |grep tty
[    0.000000] console [tty0] enabled

dmesg |grep modem
[   33.812444] usb 2-1.2: Manufacturer: USBModem

Module                  Size  Used by
usb_storage            62062  0 
pci_stub               12622  1 

=======================
SECOND CONNECTION DEVICE:
dmesg 
[    3.503182] usbcore: registered new interface driver uvcvideo
[   33.717629] usb 2-1.2: new high-speed USB device number 3 using ehci-pci
[   33.812424] usb 2-1.2: New USB device found, idVendor=1bbb, idProduct=f000
[   33.812433] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4
[   33.812439] usb 2-1.2: Product: HSPA Data Card
[   33.812444] usb 2-1.2: Manufacturer: USBModem
[   33.812449] usb 2-1.2: SerialNumber: 1234567890ABCDEF
[   33.834885] usb-storage 2-1.2:1.0: USB Mass Storage device detected
[   33.835025] scsi6 : usb-storage 2-1.2:1.0
[   33.835105] usbcore: registered new interface driver usb-storage
[  798.539837] usb 2-1.2: USB disconnect, device number 3
[  804.885496] usb 2-1.2: new high-speed USB device number 4 using ehci-pci
[  804.980015] usb 2-1.2: New USB device found, idVendor=1bbb, idProduct=f000
[  804.980020] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4
[  804.980023] usb 2-1.2: Product: HSPA Data Card
[  804.980026] usb 2-1.2: Manufacturer: USBModem
[  804.980028] usb 2-1.2: SerialNumber: 1234567890ABCDEF
[  804.982013] usb-storage 2-1.2:1.0: USB Mass Storage device detected
[  804.982140] scsi7 : usb-storage 2-1.2:1.0
[  806.223339] usb 2-1.2: USB disconnect, device number 4
[  806.422181] usb 2-1.2: new high-speed USB device number 5 using ehci-pci
[  806.532221] usb 2-1.2: New USB device found, idVendor=1bbb, idProduct=0017
[  806.532226] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4
[  806.532229] usb 2-1.2: Product: HSPA Data Card
[  806.532232] usb 2-1.2: Manufacturer: USBModem
[  806.532234] usb 2-1.2: SerialNumber: 1234567890ABCDEF
[  806.534925] usb-storage 2-1.2:1.4: USB Mass Storage device detected
[  806.535043] scsi8 : usb-storage 2-1.2:1.4
[  806.556387] usbcore: registered new interface driver usbserial
[  806.556631] usbcore: registered new interface driver usbserial_generic
[  806.556699] usbserial: USB Serial support registered for generic
[  806.565722] usbcore: registered new interface driver option
[  806.565806] usbserial: USB Serial support registered for GSM modem (1-port)
[  806.566776] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB0
[  806.568114] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB1
[  806.569403] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB2
[  806.570610] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB3
[  806.581735] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB4

tomasz@ASUS-X54C:~$ dmesg |grep tty
[    0.000000] console [tty0] enabled
[  806.566776] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB0
[  806.568114] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB1
[  806.569403] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB2
[  806.570610] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB3
[  806.581735] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB4

dmesg |grep modem
[  806.565806] usbserial: USB Serial support registered for GSM modem (1-port)
[  806.565945] option 2-1.2:1.0: GSM modem (1-port) converter detected
[  806.566776] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB0
[  806.566831] option 2-1.2:1.1: GSM modem (1-port) converter detected
[  806.568114] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB1
[  806.568168] option 2-1.2:1.2: GSM modem (1-port) converter detected
[  806.569403] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB2
[  806.569458] option 2-1.2:1.3: GSM modem (1-port) converter detected
[  806.570610] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB3
[  806.570671] option 2-1.2:1.5: GSM modem (1-port) converter detected
[  806.581735] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB4

lsmod
Module                  Size  Used by
option                 34201  0 
usb_wwan               20380  1 option
usbserial              44667  2 option,usb_wwan


TEMPORARY SOLUTION FOR NOW IS ADD MODULES:

option 
usb_wwan
usbserial
usb_storage

to file /etc/modules

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-4-generic 3.11.0-4.9
ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
Uname: Linux 3.11.0-4-generic x86_64
ApportVersion: 2.12.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  tomasz     1550 F.... pulseaudio
Date: Thu Aug 29 08:39:23 2013
HibernationDevice: RESUME=UUID=d2125397-de8f-4810-a517-66114dc3bc00
InstallationDate: Installed on 2013-08-27 (1 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130826)
MachineType: ASUSTeK Computer Inc. K54C
MarkForUpload: True
ProcFB:
 0 inteldrmfb
 1 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-4-generic root=UUID=4dc178f2-6f2c-4dc7-9141-2c55c6d3290a ro pcie_aspm=force acpi_osi=Linux acpi=force acpi_enforce_resources=lax i915.i915_enable_rc6=1 i915.i915_enable_fbc=1 i915.lvds_downclock=1 i915.semaphores=1 drm.vblankoffdelay=1 acpi_backlight=vendor "acpi_osi=!Windows 2012" quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-4-generic N/A
 linux-backports-modules-3.11.0-4-generic  N/A
 linux-firmware                            1.113
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/23/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K54C.210
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K54C
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK54C.210:bd10/23/2012:svnASUSTeKComputerInc.:pnK54C:pvr1.0:rvnASUSTeKComputerInc.:rnK54C:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: K54C
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: 3g amd64 linux modem option saucy usb

** Attachment added: "logs"
   https://bugs.launchpad.net/bugs/1218207/+attachment/3792530/+files/modem-logs.tar.xz

-- 
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https://bugs.launchpad.net/bugs/1218207

Title:
  After connecting the modem can not load the required kernel modules.
  Disconnect the device and reconnect the modem fixes a bug. Kernel
  modules are loaded.

Status in “linux” package in Ubuntu:
  New

Bug description:
  Modem name: Alcatel OT X221S
  Device info:

  lsusb
  Bus 002 Device 003: ID 1bbb:f000 T & A Mobile Phones

  FIRST CONNECTION DEVICE:
  =======================

  tomasz@ASUS-X54C:~$ dmesg |grep usb
  [   33.717629] usb 2-1.2: new high-speed USB device number 3 using ehci-pci
  [   33.812424] usb 2-1.2: New USB device found, idVendor=1bbb, idProduct=f000
  [   33.812433] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4
  [   33.812439] usb 2-1.2: Product: HSPA Data Card
  [   33.812444] usb 2-1.2: Manufacturer: USBModem
  [   33.812449] usb 2-1.2: SerialNumber: 1234567890ABCDEF
  [   33.834885] usb-storage 2-1.2:1.0: USB Mass Storage device detected
  [   33.835025] scsi6 : usb-storage 2-1.2:1.0
  [   33.835105] usbcore: registered new interface driver usb-storage

  tomasz@ASUS-X54C:~$ dmesg |grep tty
  [    0.000000] console [tty0] enabled

  dmesg |grep modem
  [   33.812444] usb 2-1.2: Manufacturer: USBModem

  Module                  Size  Used by
  usb_storage            62062  0 
  pci_stub               12622  1 

  =======================
  SECOND CONNECTION DEVICE:
  dmesg 
  [    3.503182] usbcore: registered new interface driver uvcvideo
  [   33.717629] usb 2-1.2: new high-speed USB device number 3 using ehci-pci
  [   33.812424] usb 2-1.2: New USB device found, idVendor=1bbb, idProduct=f000
  [   33.812433] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4
  [   33.812439] usb 2-1.2: Product: HSPA Data Card
  [   33.812444] usb 2-1.2: Manufacturer: USBModem
  [   33.812449] usb 2-1.2: SerialNumber: 1234567890ABCDEF
  [   33.834885] usb-storage 2-1.2:1.0: USB Mass Storage device detected
  [   33.835025] scsi6 : usb-storage 2-1.2:1.0
  [   33.835105] usbcore: registered new interface driver usb-storage
  [  798.539837] usb 2-1.2: USB disconnect, device number 3
  [  804.885496] usb 2-1.2: new high-speed USB device number 4 using ehci-pci
  [  804.980015] usb 2-1.2: New USB device found, idVendor=1bbb, idProduct=f000
  [  804.980020] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4
  [  804.980023] usb 2-1.2: Product: HSPA Data Card
  [  804.980026] usb 2-1.2: Manufacturer: USBModem
  [  804.980028] usb 2-1.2: SerialNumber: 1234567890ABCDEF
  [  804.982013] usb-storage 2-1.2:1.0: USB Mass Storage device detected
  [  804.982140] scsi7 : usb-storage 2-1.2:1.0
  [  806.223339] usb 2-1.2: USB disconnect, device number 4
  [  806.422181] usb 2-1.2: new high-speed USB device number 5 using ehci-pci
  [  806.532221] usb 2-1.2: New USB device found, idVendor=1bbb, idProduct=0017
  [  806.532226] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4
  [  806.532229] usb 2-1.2: Product: HSPA Data Card
  [  806.532232] usb 2-1.2: Manufacturer: USBModem
  [  806.532234] usb 2-1.2: SerialNumber: 1234567890ABCDEF
  [  806.534925] usb-storage 2-1.2:1.4: USB Mass Storage device detected
  [  806.535043] scsi8 : usb-storage 2-1.2:1.4
  [  806.556387] usbcore: registered new interface driver usbserial
  [  806.556631] usbcore: registered new interface driver usbserial_generic
  [  806.556699] usbserial: USB Serial support registered for generic
  [  806.565722] usbcore: registered new interface driver option
  [  806.565806] usbserial: USB Serial support registered for GSM modem (1-port)
  [  806.566776] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB0
  [  806.568114] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB1
  [  806.569403] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB2
  [  806.570610] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB3
  [  806.581735] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB4

  tomasz@ASUS-X54C:~$ dmesg |grep tty
  [    0.000000] console [tty0] enabled
  [  806.566776] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB0
  [  806.568114] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB1
  [  806.569403] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB2
  [  806.570610] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB3
  [  806.581735] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB4

  dmesg |grep modem
  [  806.565806] usbserial: USB Serial support registered for GSM modem (1-port)
  [  806.565945] option 2-1.2:1.0: GSM modem (1-port) converter detected
  [  806.566776] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB0
  [  806.566831] option 2-1.2:1.1: GSM modem (1-port) converter detected
  [  806.568114] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB1
  [  806.568168] option 2-1.2:1.2: GSM modem (1-port) converter detected
  [  806.569403] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB2
  [  806.569458] option 2-1.2:1.3: GSM modem (1-port) converter detected
  [  806.570610] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB3
  [  806.570671] option 2-1.2:1.5: GSM modem (1-port) converter detected
  [  806.581735] usb 2-1.2: GSM modem (1-port) converter now attached to ttyUSB4

  lsmod
  Module                  Size  Used by
  option                 34201  0 
  usb_wwan               20380  1 option
  usbserial              44667  2 option,usb_wwan

  
  TEMPORARY SOLUTION FOR NOW IS ADD MODULES:

  option 
  usb_wwan
  usbserial
  usb_storage

  to file /etc/modules

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: linux-image-3.11.0-4-generic 3.11.0-4.9
  ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
  Uname: Linux 3.11.0-4-generic x86_64
  ApportVersion: 2.12.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  tomasz     1550 F.... pulseaudio
  Date: Thu Aug 29 08:39:23 2013
  HibernationDevice: RESUME=UUID=d2125397-de8f-4810-a517-66114dc3bc00
  InstallationDate: Installed on 2013-08-27 (1 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130826)
  MachineType: ASUSTeK Computer Inc. K54C
  MarkForUpload: True
  ProcFB:
   0 inteldrmfb
   1 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-4-generic root=UUID=4dc178f2-6f2c-4dc7-9141-2c55c6d3290a ro pcie_aspm=force acpi_osi=Linux acpi=force acpi_enforce_resources=lax i915.i915_enable_rc6=1 i915.i915_enable_fbc=1 i915.lvds_downclock=1 i915.semaphores=1 drm.vblankoffdelay=1 acpi_backlight=vendor "acpi_osi=!Windows 2012" quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-4-generic N/A
   linux-backports-modules-3.11.0-4-generic  N/A
   linux-firmware                            1.113
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/23/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K54C.210
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K54C
  dmi.board.vendor: ASUSTeK Computer Inc.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK Computer Inc.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK54C.210:bd10/23/2012:svnASUSTeKComputerInc.:pnK54C:pvr1.0:rvnASUSTeKComputerInc.:rnK54C:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
  dmi.product.name: K54C
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK Computer Inc.

To manage notifications about this bug go to:
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Follow ups

[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Launchpad Bug Tracker, 2014-01-04
[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Christopher M. Penalver, 2013-11-04
[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Launchpad Bug Tracker, 2013-11-04
[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Christopher M. Penalver, 2013-09-04
[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Tomasz Przybył, 2013-08-29
[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Joseph Salisbury, 2013-08-29
[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Christopher M. Penalver, 2013-08-29
[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Christopher M. Penalver, 2013-08-29
[Bug 1218207] Re: 1bbb:f000 After connecting the modem can not load the required kernel modules. Disconnect & reconnect fixes it.
From: Tomasz Przybył, 2013-08-29
[Bug 1218207] Re: After connecting the modem can not load the required kernel modules. Disconnect the device and reconnect the modem fixes a bug. Kernel modules are loaded.
From: Christopher M. Penalver, 2013-08-29
[Bug 1218207] Status changed to Confirmed
From: Brad Figg, 2013-08-29
[Bug 1218207] Re: After connecting the modem can not load the required kernel modules. Disconnect the device and reconnect the modem fixes a bug. Kernel modules are loaded.
From: Christopher M. Penalver, 2013-08-29
[Bug 1218207] [NEW] After connecting the modem can not load the required kernel modules. Disconnect the device and reconnect the modem fixes a bug. Kernel modules are loaded.
From: Tomasz Przybył, 2013-08-29

References

[Bug 1218207] [NEW] After connecting the modem can not load the required kernel modules. Disconnect the device and reconnect the modem fixes a bug. Kernel modules are loaded.
From: Tomasz Przybył, 2013-08-29