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[Bug 1416497] Re: Touchpad is not working properly on an AsusR510J laptop

 

mvergnaud, as per
http://www.asus.com/Notebooks_Ultrabooks/X550JK/HelpDesk_Download/ an
update to your computer's buggy and outdated BIOS is available (303). If
you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status Confirmed.

Thank you for your understanding.

** Tags added: bios-outdated-303

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1416497

Title:
  Touchpad is not working properly on an AsusR510J laptop

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Distribution  KXSudio, i.e.  Kubuntu 14.04 with 3.13.0-44-lowlatency
  kernel.

  The touchpad works only as a standard mouse and is very difficult to use whith accuracy : the cursor moves as soon as I try to click... I have to touch only the very edge of the pad to succeed. No scroll, two-fingers click and other features.
  No possibility to change settings : "no Synaptics driver loaded" message in SystemSettings.

  WIth an external usb mouse everything is ok.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-44-lowlatency 3.13.0-44.73
  ProcVersionSignature: Ubuntu 3.13.0-44.73-lowlatency 3.13.11-ckt12
  Uname: Linux 3.13.0-44-lowlatency x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CurrentDesktop: KDE
  Date: Fri Jan 30 18:52:31 2015
  HibernationDevice: RESUME=UUID=3823bee8-ab09-43da-8b86-72f77f905378
  InstallationDate: Installed on 2015-01-26 (4 days ago)
  InstallationMedia: KXStudio 14.04 (Live 64bit)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp. 
   Bus 001 Device 002: ID 04ca:2006 Lite-On Technology Corp. 
   Bus 001 Device 004: ID 2525:1925  
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X550JK
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-lowlatency root=UUID=58f1223a-b3c9-41a5-a19e-8251d07c66d9 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-44-lowlatency N/A
   linux-backports-modules-3.13.0-44-lowlatency  N/A
   linux-firmware                                1.127.11
  RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/09/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550JK.302
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550JK
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JK.302:bd07/09/2014:svnASUSTeKCOMPUTERINC.:pnX550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550JK
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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