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[Bug 1416497] [NEW] Touchpad is not working properly on an AsusR510J laptop

 

Public bug reported:

Distribution  KXSudio, i.e.  Kubuntu 14.04 with 3.13.0-44-lowlatency
kernel.

The touchpad works only as a standard mouse and is very difficult to use whith accuracy : the cursor moves as soon as I try to click... I have to touch only the very edge of the pad to succeed. No scroll, two-fingers click and other features.
No possibility to change settings : "no Synaptics driver loaded" message in SystemSettings.

WIth an external usb mouse everything is ok.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-44-lowlatency 3.13.0-44.73
ProcVersionSignature: Ubuntu 3.13.0-44.73-lowlatency 3.13.11-ckt12
Uname: Linux 3.13.0-44-lowlatency x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
CurrentDesktop: KDE
Date: Fri Jan 30 18:52:31 2015
HibernationDevice: RESUME=UUID=3823bee8-ab09-43da-8b86-72f77f905378
InstallationDate: Installed on 2015-01-26 (4 days ago)
InstallationMedia: KXStudio 14.04 (Live 64bit)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp. 
 Bus 001 Device 002: ID 04ca:2006 Lite-On Technology Corp. 
 Bus 001 Device 004: ID 2525:1925  
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X550JK
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-lowlatency root=UUID=58f1223a-b3c9-41a5-a19e-8251d07c66d9 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-44-lowlatency N/A
 linux-backports-modules-3.13.0-44-lowlatency  N/A
 linux-firmware                                1.127.11
RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/09/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550JK.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550JK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JK.302:bd07/09/2014:svnASUSTeKCOMPUTERINC.:pnX550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550JK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

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https://bugs.launchpad.net/bugs/1416497

Title:
  Touchpad is not working properly on an AsusR510J laptop

Status in linux package in Ubuntu:
  New

Bug description:
  Distribution  KXSudio, i.e.  Kubuntu 14.04 with 3.13.0-44-lowlatency
  kernel.

  The touchpad works only as a standard mouse and is very difficult to use whith accuracy : the cursor moves as soon as I try to click... I have to touch only the very edge of the pad to succeed. No scroll, two-fingers click and other features.
  No possibility to change settings : "no Synaptics driver loaded" message in SystemSettings.

  WIth an external usb mouse everything is ok.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-44-lowlatency 3.13.0-44.73
  ProcVersionSignature: Ubuntu 3.13.0-44.73-lowlatency 3.13.11-ckt12
  Uname: Linux 3.13.0-44-lowlatency x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CurrentDesktop: KDE
  Date: Fri Jan 30 18:52:31 2015
  HibernationDevice: RESUME=UUID=3823bee8-ab09-43da-8b86-72f77f905378
  InstallationDate: Installed on 2015-01-26 (4 days ago)
  InstallationMedia: KXStudio 14.04 (Live 64bit)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp. 
   Bus 001 Device 002: ID 04ca:2006 Lite-On Technology Corp. 
   Bus 001 Device 004: ID 2525:1925  
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X550JK
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-lowlatency root=UUID=58f1223a-b3c9-41a5-a19e-8251d07c66d9 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-44-lowlatency N/A
   linux-backports-modules-3.13.0-44-lowlatency  N/A
   linux-firmware                                1.127.11
  RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/09/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550JK.302
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550JK
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JK.302:bd07/09/2014:svnASUSTeKCOMPUTERINC.:pnX550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550JK
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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