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[shutt1e <s_shuttle@xxxxxxxxx>]

apport information

** Tags added: apport-collected trusty

** Description changed:

  can't configure any bluetooth device with this laptop. bluetooth adapter is recognized and all seem working but it is unable to find any device on a scan.
  i tried installing blueman also but either it is unable to find any device.
  i've also read many posts with bluetooth solutions for 14.04 but none helped to solve the situation. 
  i've also tried a mainline kernel (3.19) with no changes.
  currently i'm using 3.13.0-46-generic
  on the attached archive some files taken from the laptop (lspci,lsusb,rfkill list,dmesg |grep Blue,lsmod and the output of hciconfig -a)
  there are no evidences of problems but the bluetooth don't work.
  unluckly even the touchpad don't work so well on this laptop, so having to use the mouse is a pain
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.7
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  hook       2242 F.... pulseaudio
+  /dev/snd/controlC1:  hook       2242 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=4e7d3097-1e36-4191-98d8-df04a9ce48d2
+ InstallationDate: Installed on 2012-11-06 (847 days ago)
+ InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
+ MachineType: ASUSTeK COMPUTER INC. N551JM
+ NonfreeKernelModules: nvidia
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=822863c8-1a3d-4ef2-8f89-0a2e8dc58ab9 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
+ RelatedPackageVersions:
+  linux-restricted-modules-3.13.0-46-generic N/A
+  linux-backports-modules-3.13.0-46-generic  N/A
+  linux-firmware                             1.127.11
+ Tags:  trusty
+ Uname: Linux 3.13.0-46-generic x86_64
+ UpgradeStatus: Upgraded to trusty on 2015-01-04 (57 days ago)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 10/06/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: N551JM.204
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: N551JM
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JM.204:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.name: N551JM
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1427680/+attachment/4333675/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1427680

Title:
  bluetooth on asus n551 not working

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  can't configure any bluetooth device with this laptop. bluetooth adapter is recognized and all seem working but it is unable to find any device on a scan.
  i tried installing blueman also but either it is unable to find any device.
  i've also read many posts with bluetooth solutions for 14.04 but none helped to solve the situation.
  i've also tried a mainline kernel (3.19) with no changes.
  currently i'm using 3.13.0-46-generic
  on the attached archive some files taken from the laptop (lspci,lsusb,rfkill list,dmesg |grep Blue,lsmod and the output of hciconfig -a)
  there are no evidences of problems but the bluetooth don't work.
  unluckly even the touchpad don't work so well on this laptop, so having to use the mouse is a pain
  ---
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  hook       2242 F.... pulseaudio
   /dev/snd/controlC1:  hook       2242 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=4e7d3097-1e36-4191-98d8-df04a9ce48d2
  InstallationDate: Installed on 2012-11-06 (847 days ago)
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
  MachineType: ASUSTeK COMPUTER INC. N551JM
  NonfreeKernelModules: nvidia
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=822863c8-1a3d-4ef2-8f89-0a2e8dc58ab9 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-46-generic N/A
   linux-backports-modules-3.13.0-46-generic  N/A
   linux-firmware                             1.127.11
  Tags:  trusty
  Uname: Linux 3.13.0-46-generic x86_64
  UpgradeStatus: Upgraded to trusty on 2015-01-04 (57 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/06/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N551JM.204
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N551JM
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JM.204:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N551JM
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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