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[Bug 1372393] Re: [Acer Aspire E5-572G] touchpad not recognised

 

Hi,
You mentioned about "touching on the right-bottom corner", you mean click on that area or just touch it?
If you're taking about clicking, this means that your right key detection area might be too narrow.
In such case you can change it by adapting the "xinput set prop" command found in [1], but remember to change the touchpad name from "SynPS/2 Synaptics TouchPad" to what you're using (from your xinput output I guess it's the one with id=11, you can just put 11 here), and change the coordinate accordingly.

Clickpad has only one button beneath it, for right click to work, it's
combined with the click event and the detection with your finger on the
right key area. For the issue described in bug 1188025, that laptop has
two button under the clickpad, but the kernel think it's a clickpad with
only one button, making the right key not working at all.

[1]
https://wiki.archlinux.org/index.php/Touchpad_Synaptics#Buttonless_touchpads_.28aka_ClickPads.29

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https://bugs.launchpad.net/bugs/1372393

Title:
  [Acer Aspire E5-572G] touchpad not recognised

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Hello! 
  I recently bought an acer aspire e15 e5-572g-5577 notebook, I have installed Ubuntu 14.04 and the touchpad doesn't work at all..
  It is not even recognised as a device..

  The results of the command 
             xinput

  
  are the following:

  
  ⎡ Virtual core pointer                       id=2   [master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer                 id=4   [slave  pointer  (2)]
  ⎜   ↳ Microsoft Microsoft 3-Button Mouse with IntelliEye(TM)   id=13   [slave  pointer  (2)]
  ⎜   ↳                                            id=11   [slave  pointer  (2)]
  ⎣ Virtual core keyboard                      id=3   [master keyboard (2)]
      ↳ Virtual core XTEST keyboard                id=5   [slave  keyboard (3)]
      ↳ Power Button                               id=6   [slave  keyboard (3)]
      ↳ Video Bus                                  id=7   [slave  keyboard (3)]
      ↳ Power Button                               id=8   [slave  keyboard (3)]
      ↳ Sleep Button                               id=9   [slave  keyboard (3)]
      ↳ Video Bus                                  id=10   [slave  keyboard (3)]
      ↳ HD WebCam                                  id=12   [slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard               id=14   [slave  keyboard (3)]
      ↳ Acer WMI hotkeys                           id=15   [slave  keyboard (3)]

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-35-generic 3.13.0-35.62
  ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
  Uname: Linux 3.13.0-35-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  orestis    1552 F.... pulseaudio
   /dev/snd/controlC0:  orestis    1552 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Mon Sep 22 13:42:19 2014
  HibernationDevice: RESUME=UUID=0ec84fc4-a87c-47bf-adc5-5bd6aee008cc
  InstallationDate: Installed on 2014-09-14 (8 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Acer Aspire E5-572G
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=99c477f1-d6a3-48d8-acca-329f9aa62f46 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-35-generic N/A
   linux-backports-modules-3.13.0-35-generic  N/A
   linux-firmware                             1.127.5
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/30/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.01
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA50_HWS
  dmi.board.vendor: Acer
  dmi.board.version: V1.01
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.01:bd05/30/2014:svnAcer:pnAspireE5-572G:pvrV1.01:rvnAcer:rnEA50_HWS:rvrV1.01:cvnAcer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E5-572G
  dmi.product.version: V1.01
  dmi.sys.vendor: Acer

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