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[Bug 1446732] Re: Fujitsu Lifebook E544 touchpad doesn't work

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Tue, 21 Apr 2015 23:27:50 -0000
Reply-to: Bug 1446732 <1446732@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
bwallum, the next step is to fully commit bisect from kernel 3.19 to 4.0
in order to identify the last good kernel commit, followed immediately
by the first bad one. This will allow for a more expedited analysis of
the root cause of your issue. Could you please do this following
https://wiki.ubuntu.com/Kernel/KernelBisection ?

Please note, finding adjacent kernel versions is not fully commit
bisecting.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Tags added: bios-outdated-1.06

** Description changed:

- The touchpad does not work and occasionally there is a delay between
- touching a key on the keyboard and it being displayed on the screen. The
- laptop is new and the touchpad works in Windows 7 Pro.
+ The touchpad does not work. The laptop is new and the touchpad works in
+ Windows 7 Pro.
  
  0.708960] mousedev: PS/2 mouse device common for all mice
  [ 2.325752] psmouse serio2: elantech: assuming hardware version 4 (with firmware version 0x470f00)
  [ 2.360739] psmouse serio2: elantech: Synaptics capabilities query result 0x50, 0x12, 0x09.
  [ 29.679419] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
  
  ....a lot of "....lost sync at byte 6" in between
  
  [ 31.109895] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
  [ 31.109899] psmouse serio2: issuing reconnect request
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-34-generic 3.16.0-34.47
  ProcVersionSignature: Ubuntu 3.16.0-34.47-generic 3.16.7-ckt8
  Uname: Linux 3.16.0-34-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8.4
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC1:  lcf        1837 F.... pulseaudio
-  /dev/snd/controlC0:  lcf        1837 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  lcf        1837 F.... pulseaudio
+  /dev/snd/controlC0:  lcf        1837 F.... pulseaudio
  CurrentDesktop: Unity
  CurrentDmesg:
-  [   19.741240] systemd-logind[876]: Failed to start user service: Unknown unit: user@1000.service
-  [   19.744417] systemd-logind[876]: New session c1 of user lcf.
-  [   19.744434] systemd-logind[876]: Linked /tmp/.X11-unix/X0 to /run/user/1000/X11-display.
-  [   25.044453] init: anacron main process (1133) killed by TERM signal
+  [   19.741240] systemd-logind[876]: Failed to start user service: Unknown unit: user@1000.service
+  [   19.744417] systemd-logind[876]: New session c1 of user lcf.
+  [   19.744434] systemd-logind[876]: Linked /tmp/.X11-unix/X0 to /run/user/1000/X11-display.
+  [   25.044453] init: anacron main process (1133) killed by TERM signal
  Date: Tue Apr 21 16:39:03 2015
  HibernationDevice: RESUME=UUID=b8fdafe8-740b-4360-ad4e-e8dfb4eb2ab7
  InstallationDate: Installed on 2015-04-17 (3 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: FUJITSU LIFEBOOK E544
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic.efi.signed root=UUID=bcf80a26-abb4-4054-81f6-c17bd7a84909 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.16.0-34-generic N/A
-  linux-backports-modules-3.16.0-34-generic  N/A
-  linux-firmware                             1.138.1
+  linux-restricted-modules-3.16.0-34-generic N/A
+  linux-backports-modules-3.16.0-34-generic  N/A
+  linux-firmware                             1.138.1
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/23/2014
  dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
  dmi.bios.version: Version 1.02
  dmi.board.name: FJNB281
  dmi.board.vendor: FUJITSU
  dmi.board.version: E2
  dmi.chassis.type: 10
  dmi.chassis.vendor: FUJITSU
  dmi.chassis.version: LIFEBOOK E544
  dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion1.02:bd05/23/2014:svnFUJITSU:pnLIFEBOOKE544:pvr10601583220:rvnFUJITSU:rnFJNB281:rvrE2:cvnFUJITSU:ct10:cvrLIFEBOOKE544:
  dmi.product.name: LIFEBOOK E544
  dmi.product.version: 10601583220
  dmi.sys.vendor: FUJITSU

** Tags added: kernel-fixed-upstream kernel-fixed-upstream-4.0

** Tags added: needs-reverse-bisect

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
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https://bugs.launchpad.net/bugs/1446732

Title:
  Fujitsu Lifebook E544 touchpad doesn't work

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  The touchpad does not work. The laptop is new and the touchpad works
  in Windows 7 Pro.

  0.708960] mousedev: PS/2 mouse device common for all mice
  [ 2.325752] psmouse serio2: elantech: assuming hardware version 4 (with firmware version 0x470f00)
  [ 2.360739] psmouse serio2: elantech: Synaptics capabilities query result 0x50, 0x12, 0x09.
  [ 29.679419] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6

  ....a lot of "....lost sync at byte 6" in between

  [ 31.109895] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
  [ 31.109899] psmouse serio2: issuing reconnect request

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-34-generic 3.16.0-34.47
  ProcVersionSignature: Ubuntu 3.16.0-34.47-generic 3.16.7-ckt8
  Uname: Linux 3.16.0-34-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8.4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  lcf        1837 F.... pulseaudio
   /dev/snd/controlC0:  lcf        1837 F.... pulseaudio
  CurrentDesktop: Unity
  CurrentDmesg:
   [   19.741240] systemd-logind[876]: Failed to start user service: Unknown unit: user@1000.service
   [   19.744417] systemd-logind[876]: New session c1 of user lcf.
   [   19.744434] systemd-logind[876]: Linked /tmp/.X11-unix/X0 to /run/user/1000/X11-display.
   [   25.044453] init: anacron main process (1133) killed by TERM signal
  Date: Tue Apr 21 16:39:03 2015
  HibernationDevice: RESUME=UUID=b8fdafe8-740b-4360-ad4e-e8dfb4eb2ab7
  InstallationDate: Installed on 2015-04-17 (3 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: FUJITSU LIFEBOOK E544
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic.efi.signed root=UUID=bcf80a26-abb4-4054-81f6-c17bd7a84909 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-34-generic N/A
   linux-backports-modules-3.16.0-34-generic  N/A
   linux-firmware                             1.138.1
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/23/2014
  dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
  dmi.bios.version: Version 1.02
  dmi.board.name: FJNB281
  dmi.board.vendor: FUJITSU
  dmi.board.version: E2
  dmi.chassis.type: 10
  dmi.chassis.vendor: FUJITSU
  dmi.chassis.version: LIFEBOOK E544
  dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion1.02:bd05/23/2014:svnFUJITSU:pnLIFEBOOKE544:pvr10601583220:rvnFUJITSU:rnFJNB281:rvrE2:cvnFUJITSU:ct10:cvrLIFEBOOKE544:
  dmi.product.name: LIFEBOOK E544
  dmi.product.version: 10601583220
  dmi.sys.vendor: FUJITSU

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References

[Bug 1446732] [NEW] Fujitsu Lifebook E544 touchpad doesn't work
From: bwallum, 2015-04-21