kernel-packages team mailing list archive

[Omega <jrd513@xxxxxxx>]

apport information

** Tags added: apport-collected

** Description changed:

  Hello there,
  
  Issue:
    > USB 3.0 does not work at all. (For USB 2.0 and USB 3.0 drives)
  
  Build:
    > Ubuntu 14.04 LTS
    > AMD FX(tm)-8350 Eight-Core Processor × 8
    > Motherboard: MSI 970 Gaming
  
  The following steps / troubleshooting has been performed:
    > Disabled EHCI hand off in BIOS
    > Disabled Legacy USB Support in BIOS
    > Disabled MSI "Overclocking Genie" feature
    > Verified that most recent version of BIOS is loaded (22.2)
    > Attempted to search for implementation of "Additional drivers" for chipset / USB3.0 controller, but nothing shows up
  
  Thanks in advance for your support,
  
  Best Regards
+ 
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.10
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  downing    2567 F.... pulseaudio
+                       downing    3461 F.... pulseaudio
+  /dev/snd/controlC1:  downing    2567 F.... pulseaudio
+                       downing    3461 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ EcryptfsInUse: Yes
+ InstallationDate: Installed on 2015-04-21 (2 days ago)
+ InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
+ IwConfig:
+  eth0      no wireless extensions.
+  
+  lo        no wireless extensions.
+ MachineType: MSI MS-7693
+ Package: linux (not installed)
+ ProcFB: 0 radeondrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-34-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash
+ ProcVersionSignature: Ubuntu 3.16.0-34.47~14.04.1-generic 3.16.7-ckt8
+ RelatedPackageVersions:
+  linux-restricted-modules-3.16.0-34-generic N/A
+  linux-backports-modules-3.16.0-34-generic  N/A
+  linux-firmware                             1.127.11
+ RfKill:
+  
+ Tags:  trusty
+ Uname: Linux 3.16.0-34-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo wireshark
+ _MarkForUpload: True
+ dmi.bios.date: 12/16/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: V22.2
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: 970 GAMING (MS-7693)
+ dmi.board.vendor: MSI
+ dmi.board.version: 4.0
+ dmi.chassis.asset.tag: To Be Filled By O.E.M.
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: MSI
+ dmi.chassis.version: 4.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV22.2:bd12/16/2014:svnMSI:pnMS-7693:pvr4.0:rvnMSI:rn970GAMING(MS-7693):rvr4.0:cvnMSI:ct3:cvr4.0:
+ dmi.product.name: MS-7693
+ dmi.product.version: 4.0
+ dmi.sys.vendor: MSI

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1447267/+attachment/4382091/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1447267

Title:
  Ubuntu 14.04 AMD64 MSI 970 Gaming USB3.0 does not work

Status in external-storage-manager package in Ubuntu:
  Confirmed

Bug description:
  Hello there,

  Issue:
    > USB 3.0 does not work at all. (For USB 2.0 and USB 3.0 drives)

  Build:
    > Ubuntu 14.04 LTS
    > AMD FX(tm)-8350 Eight-Core Processor × 8
    > Motherboard: MSI 970 Gaming

  The following steps / troubleshooting has been performed:
    > Disabled EHCI hand off in BIOS
    > Disabled Legacy USB Support in BIOS
    > Disabled MSI "Overclocking Genie" feature
    > Verified that most recent version of BIOS is loaded (22.2)
    > Attempted to search for implementation of "Additional drivers" for chipset / USB3.0 controller, but nothing shows up

  Thanks in advance for your support,

  Best Regards

  ---
  ApportVersion: 2.14.1-0ubuntu3.10
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  downing    2567 F.... pulseaudio
                        downing    3461 F.... pulseaudio
   /dev/snd/controlC1:  downing    2567 F.... pulseaudio
                        downing    3461 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2015-04-21 (2 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: MSI MS-7693
  Package: linux (not installed)
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-34-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash
  ProcVersionSignature: Ubuntu 3.16.0-34.47~14.04.1-generic 3.16.7-ckt8
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-34-generic N/A
   linux-backports-modules-3.16.0-34-generic  N/A
   linux-firmware                             1.127.11
  RfKill:

  Tags:  trusty
  Uname: Linux 3.16.0-34-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo wireshark
  _MarkForUpload: True
  dmi.bios.date: 12/16/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V22.2
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: 970 GAMING (MS-7693)
  dmi.board.vendor: MSI
  dmi.board.version: 4.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: MSI
  dmi.chassis.version: 4.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV22.2:bd12/16/2014:svnMSI:pnMS-7693:pvr4.0:rvnMSI:rn970GAMING(MS-7693):rvr4.0:cvnMSI:ct3:cvr4.0:
  dmi.product.name: MS-7693
  dmi.product.version: 4.0
  dmi.sys.vendor: MSI

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