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[Bug 1449782] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1449782

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1449782

Title:
  Track pad not detected - Acer ES1-511

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Computer Model: Acer ES1-511-C0DV
  Touchpad Manufacturer: Synaptics

  Scenario
  -------------
  I recently acquired a used Acer ES1-511, which came installed with Windows 7.  I planned to only use the laptop with a Linux distro.  

  Initially, I installed The latest Ubuntu distro (32-Bit) in parallel
  with Windows 7.  Upon testing the environment from a USB install
  drive, I used Ubuntu's partitioner to shrink the Windows 7 partition
  significantly. The trackpad was working fine and I went ahead with the
  install.  Everything was great.

  When I realized that I had installed the 32-Bit version and that my
  system was easily capable of running the 64-Bit version, I decided to
  re-install the 64-Bit OS.

  In the testing scenario, everything was fine.  I wet ahead with the
  install, but this time, I decided to just overwrite the entire system
  and erase Windows 7 completely.  I decided that I would only use
  Ubuntu.  When install was complete, I restarted the computer and
  that's when the issue began.

  On reboot, The trackpad did not respond.  I tried a number fixes that
  I found in the forums, but when I search in terminal under lspci and a
  number of other commands, the trackpad does not exist on any list.
  There isn't even and unknown device.

  Concerned that it may be an Ubunut 64-Bit issue, I decided to try a
  different distro - Elementary OS.  Unfortunately, I'm still having the
  issue.  I can control everything with a USB mouse, but the trackpad is
  still unresponsive.

  Any help would be greatly appreciated.  Thanks!

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