← Back to team overview

kernel-packages team mailing list archive

[Bug 1449782] [NEW] Track pad not detected - Acer ES1-511

 

Public bug reported:

Computer Model: Acer ES1-511-C0DV
Touchpad Manufacturer: Synaptics

Scenario
-------------
I recently acquired a used Acer ES1-511, which came installed with Windows 7.  I planned to only use the laptop with a Linux distro.  

Initially, I installed The latest Ubuntu distro (32-Bit) in parallel
with Windows 7.  Upon testing the environment from a USB install drive,
I used Ubuntu's partitioner to shrink the Windows 7 partition
significantly. The trackpad was working fine and I went ahead with the
install.  Everything was great.

When I realized that I had installed the 32-Bit version and that my
system was easily capable of running the 64-Bit version, I decided to
re-install the 64-Bit OS.

In the testing scenario, everything was fine.  I wet ahead with the
install, but this time, I decided to just overwrite the entire system
and erase Windows 7 completely.  I decided that I would only use Ubuntu.
When install was complete, I restarted the computer and that's when the
issue began.

On reboot, The trackpad did not respond.  I tried a number fixes that I
found in the forums, but when I search in terminal under lspci and a
number of other commands, the trackpad does not exist on any list.
There isn't even and unknown device.

Concerned that it may be an Ubunut 64-Bit issue, I decided to try a
different distro - Elementary OS.  Unfortunately, I'm still having the
issue.  I can control everything with a USB mouse, but the trackpad is
still unresponsive.

Any help would be greatly appreciated.  Thanks!

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1449782

Title:
  Track pad not detected - Acer ES1-511

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Computer Model: Acer ES1-511-C0DV
  Touchpad Manufacturer: Synaptics

  Scenario
  -------------
  I recently acquired a used Acer ES1-511, which came installed with Windows 7.  I planned to only use the laptop with a Linux distro.  

  Initially, I installed The latest Ubuntu distro (32-Bit) in parallel
  with Windows 7.  Upon testing the environment from a USB install
  drive, I used Ubuntu's partitioner to shrink the Windows 7 partition
  significantly. The trackpad was working fine and I went ahead with the
  install.  Everything was great.

  When I realized that I had installed the 32-Bit version and that my
  system was easily capable of running the 64-Bit version, I decided to
  re-install the 64-Bit OS.

  In the testing scenario, everything was fine.  I wet ahead with the
  install, but this time, I decided to just overwrite the entire system
  and erase Windows 7 completely.  I decided that I would only use
  Ubuntu.  When install was complete, I restarted the computer and
  that's when the issue began.

  On reboot, The trackpad did not respond.  I tried a number fixes that
  I found in the forums, but when I search in terminal under lspci and a
  number of other commands, the trackpad does not exist on any list.
  There isn't even and unknown device.

  Concerned that it may be an Ubunut 64-Bit issue, I decided to try a
  different distro - Elementary OS.  Unfortunately, I'm still having the
  issue.  I can control everything with a USB mouse, but the trackpad is
  still unresponsive.

  Any help would be greatly appreciated.  Thanks!

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1449782/+subscriptions


Follow ups

References