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[Bug 1449782] Re: Track pad not detected - Acer ES1-511

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Jim Kulakowski <JMKULAKOWSKI@xxxxxxxxx>
Date: Wed, 29 Apr 2015 03:34:10 -0000
Reply-to: Bug 1449782 <1449782@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

apport information

** Tags added: apport-collected freya

** Description changed:

Computer Model: Acer ES1-511-C0DV
Touchpad Manufacturer: Synaptics

Scenario
-------------
I recently acquired a used Acer ES1-511, which came installed with Windows 7. I planned to only use the laptop with a Linux distro.

Initially, I installed The latest Ubuntu distro (32-Bit) in parallel
with Windows 7. Upon testing the environment from a USB install drive,
I used Ubuntu's partitioner to shrink the Windows 7 partition
significantly. The trackpad was working fine and I went ahead with the
install. Everything was great.

When I realized that I had installed the 32-Bit version and that my
system was easily capable of running the 64-Bit version, I decided to
re-install the 64-Bit OS.

In the testing scenario, everything was fine. I wet ahead with the
install, but this time, I decided to just overwrite the entire system
and erase Windows 7 completely. I decided that I would only use Ubuntu.
When install was complete, I restarted the computer and that's when the
issue began.

On reboot, The trackpad did not respond. I tried a number fixes that I
found in the forums, but when I search in terminal under lspci and a
number of other commands, the trackpad does not exist on any list.
There isn't even and unknown device.

Concerned that it may be an Ubunut 64-Bit issue, I decided to try a
different distro - Elementary OS. Unfortunately, I'm still having the
issue. I can control everything with a USB mouse, but the trackpad is
still unresponsive.

Any help would be greatly appreciated. Thanks!
+ ---
+ ApportVersion: 2.14.1-0ubuntu3.8
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/pcmC0D0p: jmkulakowski 1294 F...m pulseaudio
+ /dev/snd/controlC0: jmkulakowski 1294 F.... pulseaudio
+ CurrentDesktop: Pantheon
+ DistroRelease: elementary OS 0.3
+ HibernationDevice: RESUME=UUID=7cc48182-087f-4f5e-8d18-856a6775d8e4
+ InstallationDate: Installed on 2015-04-29 (0 days ago)
+ InstallationMedia: elementary OS 0.3 "Freya" - Stable amd64 (20150411)
+ MachineType: Acer Aspire ES1-511
+ NonfreeKernelModules: wl
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic root=UUID=daac24db-1fe0-41a5-be63-c5ea845bec43 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.16.0-34.45~14.04.1-generic 3.16.7-ckt8
+ RelatedPackageVersions:
+ linux-restricted-modules-3.16.0-34-generic N/A
+ linux-backports-modules-3.16.0-34-generic N/A
+ linux-firmware 1.127.11
+ Tags: freya
+ Uname: Linux 3.16.0-34-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 04/14/2014
+ dmi.bios.vendor: Acer
+ dmi.bios.version: V1.02
+ dmi.board.name: Aspire ES1-511
+ dmi.board.vendor: Acer
+ dmi.board.version: V1.02
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Acer
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnAcer:bvrV1.02:bd04/14/2014:svnAcer:pnAspireES1-511:pvrV1.02:rvnAcer:rnAspireES1-511:rvrV1.02:cvnAcer:ct10:cvrChassisVersion:
+ dmi.product.name: Aspire ES1-511
+ dmi.product.version: V1.02
+ dmi.sys.vendor: Acer

** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1449782/+attachment/4387195/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1449782

Title:
Track pad not detected - Acer ES1-511

Status in linux package in Ubuntu:
Confirmed

Bug description:
Computer Model: Acer ES1-511-C0DV
Touchpad Manufacturer: Synaptics

Scenario
-------------
I recently acquired a used Acer ES1-511, which came installed with Windows 7. I planned to only use the laptop with a Linux distro.

Initially, I installed The latest Ubuntu distro (32-Bit) in parallel
with Windows 7. Upon testing the environment from a USB install
drive, I used Ubuntu's partitioner to shrink the Windows 7 partition
significantly. The trackpad was working fine and I went ahead with the
install. Everything was great.

When I realized that I had installed the 32-Bit version and that my
system was easily capable of running the 64-Bit version, I decided to
re-install the 64-Bit OS.

In the testing scenario, everything was fine. I wet ahead with the
install, but this time, I decided to just overwrite the entire system
and erase Windows 7 completely. I decided that I would only use
Ubuntu. When install was complete, I restarted the computer and
that's when the issue began.

On reboot, The trackpad did not respond. I tried a number fixes that
I found in the forums, but when I search in terminal under lspci and a
number of other commands, the trackpad does not exist on any list.
There isn't even and unknown device.

Any help would be greatly appreciated. Thanks!
---
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: jmkulakowski 1294 F...m pulseaudio
/dev/snd/controlC0: jmkulakowski 1294 F.... pulseaudio
CurrentDesktop: Pantheon
DistroRelease: elementary OS 0.3
HibernationDevice: RESUME=UUID=7cc48182-087f-4f5e-8d18-856a6775d8e4
InstallationDate: Installed on 2015-04-29 (0 days ago)
InstallationMedia: elementary OS 0.3 "Freya" - Stable amd64 (20150411)
MachineType: Acer Aspire ES1-511
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic root=UUID=daac24db-1fe0-41a5-be63-c5ea845bec43 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-34.45~14.04.1-generic 3.16.7-ckt8
RelatedPackageVersions:
linux-restricted-modules-3.16.0-34-generic N/A
linux-backports-modules-3.16.0-34-generic N/A
linux-firmware 1.127.11
Tags: freya
Uname: Linux 3.16.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/14/2014
dmi.bios.vendor: Acer
dmi.bios.version: V1.02
dmi.board.name: Aspire ES1-511
dmi.board.vendor: Acer
dmi.board.version: V1.02
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrV1.02:bd04/14/2014:svnAcer:pnAspireES1-511:pvrV1.02:rvnAcer:rnAspireES1-511:rvrV1.02:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire ES1-511
dmi.product.version: V1.02
dmi.sys.vendor: Acer

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References

[Bug 1449782] [NEW] Track pad not detected - Acer ES1-511
From: Jim Kulakowski, 2015-04-28