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[Bug 1455870] Re: Suspend to RAM freeze when wawking up with linux image 3.19.0-16

 

Vincent, as per http://www.samsung.com/fr/support/model/NP-R525-JS01FR
an update to your computer's buggy and outdated BIOS is available
(05NS). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status Confirmed.

Thank you for your understanding.

** Attachment removed: "1455870.apport"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1455870/+attachment/4398773/+files/1455870.apport

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https://bugs.launchpad.net/bugs/1455870

Title:
  Suspend to RAM freeze when wawking up with linux image 3.19.0-16

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Hi all,

  I noticed with my laptop samsung r525 running a fresh install of
  kubuntu 15.04 that if I close the screen, the computer goes to suspend
  to RAM but when I try to wake it up, the computer starts again but the
  screen does not turn on. Nothing is displayed and the screen remains
  turned off, including backlights (this is diferent from having
  backlights on again a blackscreen displayed on screen).

  I can reproduce the same behaviour by using the pm-suspend command
  from shell, or clicking "suspend to ram" into the exit menu.

  If I boot from the 3.19.0-15 kernel, everything works properly. I
  tried another kernel picked up from here http://kernel.ubuntu.com
  /~kernel-ppa/mainline/?C=N;O=D following this wiki page
  https://wiki.ubuntu.com/Kernel/MainlineBuilds?action=show&redirect=KernelMainlineBuilds
  (respectfully the v4.1-rc3-unstable and v4.1-rc2-vivid and I got the
  same problem each time.

  What is going wrong ?
  --- 
  ApportVersion: 2.17.2-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2786 F.... pulseaudio
   /dev/snd/controlC1:  ubuntu     2786 F.... pulseaudio
  CasperVersion: 1.360
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.04
  LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. R425/R525
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=fr_FR.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-15-generic N/A
   linux-backports-modules-3.19.0-15-generic  N/A
   linux-firmware                             1.143
  Tags:  vivid
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  Uname: Linux 3.19.0-15-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 04/10/2010
  dmi.bios.vendor: Phoenix Technologies Ltd.
  dmi.bios.version: 03NS
  dmi.board.name: R425/R525
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: Not Applicable
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr03NS:bd04/10/2010:svnSAMSUNGELECTRONICSCO.,LTD.:pnR425/R525:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnR425/R525:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
  dmi.product.name: R425/R525
  dmi.product.version: Not Applicable
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

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