kernel-packages team mailing list archive

[Ben Mull <flymow@xxxxxxxxx>]

Public bug reported:

This is a borked Update Manager upgrade from Ubuntu 12.04 LTS to 14.04.2
LTS on an HP 455 G2 that came with factory-installed Ubuntu 12.04, we
did not expect it to be seamless, but it reports a wide variety of
problems that may revolve around linux-firmware install failure.

It failed to reboot after the upgrade announced its completion, locking
up after ~27 seconds and reporting:  kernel panic - not syncing, fatal
exception in interrupt.

The upgrade had been messy and complained about both memtest86+ and
linux-firmware package problems, but offered no remedies that were
visible.

It was hard to capture detailed information on this due to the (fixed) tiny terminal window on the upgrade box.
We have a lot of screenshots but they don't help much.

Rebooting in recovery mode and doing fsck and then dpkg options reported
a clean file system and the need to upgrade memtest86+ and linux-
firmware.

These dpkg upgrades would fail with a slew of information that was
resistant to capture.

By experimentation, it was found possible to boot using the older kernel
from 12.04 in the GRUB menu.

This reported itself as Ubuntu 14.04  whilst booting and it was possible to log in successfully, but 
 1) No touchpad response and ....
 2) doing a successful apt-get update followed by apt-get dist-upgrade resulted in a long list of complaints relating to an inability to successfully upgrade the packages:
  memtest86+ and  linux-firmware 
  ...which both downloaded satisfactorily but generated a slew of installation reportage to the effect that all was not well.
Re-running the dist-upgrade just restarts the download/install/fail cycle.
Also getting complaints in little popups (whose contents cannot be copied and pasted) about kerneloops, apport-gtk, and you-name it. 

Unfortunately, this is the third time this brand new factory-installed
system has fallen over in a couple of pretty busy days.

Normally we would not be upgrading like this, but the regular update
process using Update Manager in 12.04 also failed - once fully updated
the system would spit out complaints that HWE was not up to date,
hinting at possible dark consequences.

When the option to fix this was chosen in the Update Manager it too
managed to bork the system in a remarkably similar way to the present
situation. No touchpad, and all kinds of nasties being reported
intermittently.

Couldn't believe that a factory-installed Ubuntu would fail this way, so
we did the Factory Restore and tried again. Same thing, pretty much,
hence the upgrade to 14.04.2.

Can't update, can't upgrade.
Help, please!
Ben

PS Apologies for the paucity of detail - Unity is a hard system to
operate without touchpad on a laptop, and right now I lack a mouse to
try. Will try to dig one out of the attic, see if that works.

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-firmware 1.79.11
Uname: Linux 3.11.0-18-generic x86_64
NonfreeKernelModules: fglrx
AptOrdering:
 memtest86+: Install
 linux-firmware: Install
 memtest86+: Configure
 linux-firmware: Configure
Architecture: amd64
Date: Mon Jun 22 10:13:37 2015
Dependencies:
 
ErrorMessage: trying to overwrite `/lib/firmware/rtlwifi/rtl8723befw.bin', which is the diverted version of `/lib/firmware/rtlwifi/rtl8723befw.bin.diverted' (package: oem-wireless-skyray-rtl8723be-1265442-dkms)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20140918-03:14
LiveMediaBuild: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20140918-03:14
PackageArchitecture: all
SourcePackage: linux-firmware
Title: package linux-firmware 1.79.11 failed to install/upgrade: trying to overwrite `/lib/firmware/rtlwifi/rtl8723befw.bin', which is the diverted version of `/lib/firmware/rtlwifi/rtl8723befw.bin.diverted' (package: oem-wireless-skyray-rtl8723be-1265442-dkms)

** Affects: linux-firmware (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-package

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-firmware in Ubuntu.
https://bugs.launchpad.net/bugs/1467456

Title:
  package linux-firmware 1.79.11 failed to install/upgrade: trying to
  overwrite `/lib/firmware/rtlwifi/rtl8723befw.bin', which is the
  diverted version of `/lib/firmware/rtlwifi/rtl8723befw.bin.diverted'
  (package: oem-wireless-skyray-rtl8723be-1265442-dkms)

Status in linux-firmware package in Ubuntu:
  New

Bug description:
  This is a borked Update Manager upgrade from Ubuntu 12.04 LTS to
  14.04.2 LTS on an HP 455 G2 that came with factory-installed Ubuntu
  12.04, we did not expect it to be seamless, but it reports a wide
  variety of problems that may revolve around linux-firmware install
  failure.

  It failed to reboot after the upgrade announced its completion,
  locking up after ~27 seconds and reporting:  kernel panic - not
  syncing, fatal exception in interrupt.

  The upgrade had been messy and complained about both memtest86+ and
  linux-firmware package problems, but offered no remedies that were
  visible.

  It was hard to capture detailed information on this due to the (fixed) tiny terminal window on the upgrade box.
  We have a lot of screenshots but they don't help much.

  Rebooting in recovery mode and doing fsck and then dpkg options
  reported a clean file system and the need to upgrade memtest86+ and
  linux-firmware.

  These dpkg upgrades would fail with a slew of information that was
  resistant to capture.

  By experimentation, it was found possible to boot using the older
  kernel from 12.04 in the GRUB menu.

  This reported itself as Ubuntu 14.04  whilst booting and it was possible to log in successfully, but 
   1) No touchpad response and ....
   2) doing a successful apt-get update followed by apt-get dist-upgrade resulted in a long list of complaints relating to an inability to successfully upgrade the packages:
    memtest86+ and  linux-firmware 
    ...which both downloaded satisfactorily but generated a slew of installation reportage to the effect that all was not well.
  Re-running the dist-upgrade just restarts the download/install/fail cycle.
  Also getting complaints in little popups (whose contents cannot be copied and pasted) about kerneloops, apport-gtk, and you-name it. 

  Unfortunately, this is the third time this brand new factory-installed
  system has fallen over in a couple of pretty busy days.

  Normally we would not be upgrading like this, but the regular update
  process using Update Manager in 12.04 also failed - once fully updated
  the system would spit out complaints that HWE was not up to date,
  hinting at possible dark consequences.

  When the option to fix this was chosen in the Update Manager it too
  managed to bork the system in a remarkably similar way to the present
  situation. No touchpad, and all kinds of nasties being reported
  intermittently.

  Couldn't believe that a factory-installed Ubuntu would fail this way,
  so we did the Factory Restore and tried again. Same thing, pretty
  much, hence the upgrade to 14.04.2.

  Can't update, can't upgrade.
  Help, please!
  Ben

  PS Apologies for the paucity of detail - Unity is a hard system to
  operate without touchpad on a laptop, and right now I lack a mouse to
  try. Will try to dig one out of the attic, see if that works.

  ProblemType: Package
  DistroRelease: Ubuntu 14.04
  Package: linux-firmware 1.79.11
  Uname: Linux 3.11.0-18-generic x86_64
  NonfreeKernelModules: fglrx
  AptOrdering:
   memtest86+: Install
   linux-firmware: Install
   memtest86+: Configure
   linux-firmware: Configure
  Architecture: amd64
  Date: Mon Jun 22 10:13:37 2015
  Dependencies:
   
  ErrorMessage: trying to overwrite `/lib/firmware/rtlwifi/rtl8723befw.bin', which is the diverted version of `/lib/firmware/rtlwifi/rtl8723befw.bin.diverted' (package: oem-wireless-skyray-rtl8723be-1265442-dkms)
  InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20140918-03:14
  LiveMediaBuild: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20140918-03:14
  PackageArchitecture: all
  SourcePackage: linux-firmware
  Title: package linux-firmware 1.79.11 failed to install/upgrade: trying to overwrite `/lib/firmware/rtlwifi/rtl8723befw.bin', which is the diverted version of `/lib/firmware/rtlwifi/rtl8723befw.bin.diverted' (package: oem-wireless-skyray-rtl8723be-1265442-dkms)

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