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[Bug 1468470] Re: [Asus X302LJ] touchpad not detected

 

Hi Christopher,

Thanks for your reply. I've updated the BIOS version to the newest one,
according to the command that you have provided, it was successful.

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
X302LJ.203
04/20/2015

Unfortunately it seems that it haven't changed anything. The touchpad is
still not detected and can't see any relevant changes in the output of
lshw or dmesg.

Thanks,
Gabor

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

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Title:
  [Asus X302LJ] touchpad not detected

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  Hi,

  I've installed Ubuntu 15.4 on an Asus X302LJ laptop it everything is
  working fine except that the touch pad is not recognized.
  Unfortunately I was not able to obtain the model of the touch pad, but
  I'm going to attach the following files:

  dmesg > ~/dmesg
  cat /proc/bus/input/devices > ~/devices
  /var/log/Xorg.0.log
  sudo lshw > ~/lshw

  I have already tried a couple of things to solve the problem, but none of the following helped:
  1. Installed http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.1-rc2-vivid/
  2. Tried to add kernel parameter psmouse.proto=bare

  Thanks,
  Gabor

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: linux-image-3.19.0-21-generic 3.19.0-21.21
  ProcVersionSignature: Ubuntu 3.19.0-21.21-generic 3.19.8
  Uname: Linux 3.19.0-21-generic x86_64
  ApportVersion: 2.17.2-0ubuntu1.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  gabor      1538 F.... pulseaudio
   /dev/snd/controlC0:  gabor      1538 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Jun 24 20:24:18 2015
  HibernationDevice: RESUME=UUID=1b0d7c9a-42ca-4204-8690-2c27a2a038f4
  InstallationDate: Installed on 2015-06-23 (1 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 005: ID 13d3:3423 IMC Networks 
   Bus 001 Device 003: ID 0bda:57b5 Realtek Semiconductor Corp. 
   Bus 001 Device 002: ID 0458:0152 KYE Systems Corp. (Mouse Systems) 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X302LJ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-21-generic.efi.signed root=UUID=e5dccb29-072d-46b7-b53d-38da0f158b0f ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-21-generic N/A
   linux-backports-modules-3.19.0-21-generic  N/A
   linux-firmware                             1.143.1
  SourcePackage: linux
  UdevLog: Error: [Errno 2] Nincs ilyen fájl vagy könyvtár: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/09/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X302LJ.201
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X302LJ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX302LJ.201:bd02/09/2015:svnASUSTeKCOMPUTERINC.:pnX302LJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX302LJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X302LJ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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