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[Bug 1251580] Re: 8086:0152 [Dell OptiPlex 9010] Display is heavily distorted after kernel upgrades

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Michael Greene <mgreene@xxxxxxxxxxxxxxxxxxxxxx>
Date: Fri, 03 Jul 2015 02:26:35 -0000
Reply-to: Bug 1251580 <1251580@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

I don't actually have direct access to the box in question,
unfortunately, and it is a very pared down install (it is at one of our
clients' locations, and they are particular enough about their network
that I'm not sure the machine in question would even be able to submit
that report)

I am working on obtaining similar hardware. If I manage to do so, I will
be more than happy to submit such a report myself.

In the meantime, I will see if I can update the kernel using the same
solution Antoine used. Thanks for the responses, guys :)

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https://bugs.launchpad.net/bugs/1251580

Title:
8086:0152 [Dell OptiPlex 9010] Display is heavily distorted after
kernel upgrades

Status in linux package in Ubuntu:
Triaged

Bug description:
The bug is present already at boot (even from a USB stick boot without
installing) in all Ubuntu (and variants) relying on Linux kernels 3.10
to 3.12 (-> still present in 3.13).

Because it's so easy to boot via USB, I tried it on 7 computers (all
of them Dell Optiplex 9010). The upshot is that old distros boot
correctly, with working displays. The new 13.10 distros doesn't work
(i.e. the display is distorted) on 3 computers.

On my computer (which is one of the 3 malfunctioning), recovery mode
also always display correctly. Playing around with xrandr and the
xorg.conf turoned out to be of no avail. I tried changing the Linux
kernels (after indications from this Ubuntu forums thread:
http://ubuntuforums.org/showthread.php?t=2186873 ). It turns out that
kernels of version <= 3.9 are OK. Kernels >= 3.10.19 are not OK. I'm
willing to bisect in the 3.10.x range if deemed of interest.

I kept the lshw, lspci, xdpyinfo, ddcprobe and Xorg.0.log of all these
7 boots from USB stick. I put all those log files in a zip file
availiable at http://dfiles.eu/files/njfpo8b4k

Here are the main differences I found in those files (except the
Xorg.0.log which are not so handy to compare as the beginning of lines
are always different).

I guess that the most telling is the following line from ddcprobe. For
non-correctly-displaying computers: dtiming: 1920x1080@68

For correctly-displaying computers: dtiming: 1920x1080@60

For the record, there is no other ctiming or dtiming line in the
output of ddcprobe.

The configuration are otherwise strikingly similar. The other
differences which seemed of significance (i.e. not mentionning hard
drives partitions and serial numbers) is that uncorrectly working
computers have the following extra line in lspci

00:16.3 Serial controller: Intel Corporation 7 Series/C210 Series
Chipset Family KT Controller (rev 04)

Correspondingly, the lshw of these computers have the following extra
section:

*-communication:1
description: Serial controller
product: 7 Series/C210 Series Chipset Family KT Controller
vendor: Intel Corporation
physical id: 16.3
bus info: pci@0000:00:16.3
version: 04
width: 32 bits
clock: 66MHz
capabilities: pm msi 16550 bus_master cap_list
configuration: driver=serial latency=0
resources: irq:19 ioport:f0e0(size=8) memory:f7d3a000-f7d3afff

Lastly, in the *-pci section. Also, the *-memory *-bank:n (for n an
integer) are not of the same vendor (Samsung or Nanya technologies for
correctly-displaying computers and Hynix/Hyundai for non-correctly-
displaying ones).

The visual distortion is roughly as follows: every line gets
horizontally enlarged by a factor t. This factor varies with time and
with the height of the line to make nice sine curves out of straight
vertical lines. Actually there is a phase difference between even and
odd lines. The leftmost part of the screen remains legible as the
distortion effect is smaller there but the rightmost part is
impossible to read. A straight vertical line looks like sine wave, the
time frequency of this wave varies with time, the amplitude is always
increasing linearly as one moves to the right of the screen. See also
the first post in http://ubuntuforums.org/showthread.php?t=2186040

Do not hesitate to contact me if further testing is of interest.

Cheers,

X.
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 2324 F.... pulseaudio
CasperVersion: 1.340
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
IwConfig:
eth0 no wireless extensions.

lo no wireless extensions.
LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. OptiPlex 9010
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
RelatedPackageVersions:
linux-restricted-modules-3.13.0-24-generic N/A
linux-backports-modules-3.13.0-24-generic N/A
linux-firmware 1.127
RfKill:

Tags: trusty
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/19/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0CRWCR
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd09/19/2012:svnDellInc.:pnOptiPlex9010:pvr01:rvnDellInc.:rn0CRWCR:rvrA01:cvnDellInc.:ct13:cvr:
dmi.product.name: OptiPlex 9010
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

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