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[Bug 1476224] Re: apport-collect fails on headless server

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Steve Holton <1476224@xxxxxxxxxxxxxxxxxx>
Date: Mon, 20 Jul 2015 13:33:10 -0000
Reply-to: Bug 1476224 <1476224@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected precise

** Description changed:

  Attempting to run command:
     apport-collect 1473200
  on a headless Ubuntu server I received the following error:
  
  *** Collecting problem information
  
  The collected information can be sent to the developers to improve the
  application. This might take a few minutes.
  ...No packages found matching linux.
  ERROR: hook /usr/share/apport/general-hooks/cloud_archive.py crashed:
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/apport/report.py", line 729, in add_hooks_info
      symb['add_info'](self, ui)
    File "/usr/share/apport/general-hooks/cloud_archive.py", line 18, in add_info
      if '~cloud' in packaging.get_version(package) and \
    File "/usr/lib/python2.7/dist-packages/apport/packaging_impl.py", line 95, in get_version
      raise ValueError('package does not exist')
  ValueError: package does not exist
  .....
  
  *** Send problem report to the developers?
  
  
- At this point the terminal interface becomes garbled and since we're
- already off into exception processing (while logged-in as root on a
- production server) I cancelled the process.
+ At this point the terminal interface becomes garbled and since we're already off into exception processing (while logged-in as root on a production server) I cancelled the process.
+ --- 
+ AlsaDevices:
+  total 0
+  crw-rw---T 1 root audio 116,  1 Jun 27 00:56 seq
+  crw-rw---T 1 root audio 116, 33 Jun 27 00:56 timer
+ AplayDevices: Error: [Errno 2] No such file or directory
+ ApportVersion: 2.0.1-0ubuntu17.8
+ Architecture: i386
+ ArecordDevices: Error: [Errno 2] No such file or directory
+ AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
+ CRDA: Error: [Errno 2] No such file or directory
+ CurrentDmesg:
+  Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
+  dmesg: write failed: Broken pipe
+ DistroRelease: Ubuntu 12.04
+ InstallationMedia: Ubuntu-Server 12.04 LTS "Precise Pangolin" - Release i386 (20120424.1)
+ Lsusb:
+  Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ MarkForUpload: True
+ Package: linux (not installed)
+ PciMultimedia:
+  
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB:
+  
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-74-generic root=UUID=f683df2b-5513-4e3c-92a3-a6a1d4afdc32 ro cli console=ttyS0,115200
+ ProcVersionSignature: Ubuntu 3.2.0-74.109-generic 3.2.64
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
+ RfKill: Error: [Errno 2] No such file or directory
+ Tags:  precise
+ Uname: Linux 3.2.0-74-generic i686
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: sudo
+ WifiSyslog:
+  
+ dmi.bios.date: 11/11/2002
+ dmi.bios.vendor: Intel Corporation
+ dmi.bios.version: SBR20.86B.0041.P01.0211111022
+ dmi.board.name: SE7501BR2
+ dmi.board.vendor: Intel
+ dmi.board.version: A95686-502
+ dmi.chassis.type: 23
+ dmi.chassis.vendor: Intel Corporation
+ dmi.modalias: dmi:bvnIntelCorporation:bvrSBR20.86B.0041.P01.0211111022:bd11/11/2002:svnIntel:pn:pvr:rvnIntel:rnSE7501BR2:rvrA95686-502:cvnIntelCorporation:ct23:cvr:
+ dmi.sys.vendor: Intel

** Attachment added: "AcpiTables.txt"
   https://bugs.launchpad.net/bugs/1476224/+attachment/4431573/+files/AcpiTables.txt

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https://bugs.launchpad.net/bugs/1476224

Title:
  apport-collect fails on headless server

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Attempting to run command:
     apport-collect 1473200
  on a headless Ubuntu server I received the following error:

  *** Collecting problem information

  The collected information can be sent to the developers to improve the
  application. This might take a few minutes.
  ...No packages found matching linux.
  ERROR: hook /usr/share/apport/general-hooks/cloud_archive.py crashed:
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/apport/report.py", line 729, in add_hooks_info
      symb['add_info'](self, ui)
    File "/usr/share/apport/general-hooks/cloud_archive.py", line 18, in add_info
      if '~cloud' in packaging.get_version(package) and \
    File "/usr/lib/python2.7/dist-packages/apport/packaging_impl.py", line 95, in get_version
      raise ValueError('package does not exist')
  ValueError: package does not exist
  .....

  *** Send problem report to the developers?


  At this point the terminal interface becomes garbled and since we're already off into exception processing (while logged-in as root on a production server) I cancelled the process.
  --- 
  AlsaDevices:
   total 0
   crw-rw---T 1 root audio 116,  1 Jun 27 00:56 seq
   crw-rw---T 1 root audio 116, 33 Jun 27 00:56 timer
  AplayDevices: Error: [Errno 2] No such file or directory
  ApportVersion: 2.0.1-0ubuntu17.8
  Architecture: i386
  ArecordDevices: Error: [Errno 2] No such file or directory
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  CRDA: Error: [Errno 2] No such file or directory
  CurrentDmesg:
   Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
   dmesg: write failed: Broken pipe
  DistroRelease: Ubuntu 12.04
  InstallationMedia: Ubuntu-Server 12.04 LTS "Precise Pangolin" - Release i386 (20120424.1)
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MarkForUpload: True
  Package: linux (not installed)
  PciMultimedia:
   
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-74-generic root=UUID=f683df2b-5513-4e3c-92a3-a6a1d4afdc32 ro cli console=ttyS0,115200
  ProcVersionSignature: Ubuntu 3.2.0-74.109-generic 3.2.64
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RfKill: Error: [Errno 2] No such file or directory
  Tags:  precise
  Uname: Linux 3.2.0-74-generic i686
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: sudo
  WifiSyslog:
   
  dmi.bios.date: 11/11/2002
  dmi.bios.vendor: Intel Corporation
  dmi.bios.version: SBR20.86B.0041.P01.0211111022
  dmi.board.name: SE7501BR2
  dmi.board.vendor: Intel
  dmi.board.version: A95686-502
  dmi.chassis.type: 23
  dmi.chassis.vendor: Intel Corporation
  dmi.modalias: dmi:bvnIntelCorporation:bvrSBR20.86B.0041.P01.0211111022:bd11/11/2002:svnIntel:pn:pvr:rvnIntel:rnSE7501BR2:rvrA95686-502:cvnIntelCorporation:ct23:cvr:
  dmi.sys.vendor: Intel

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References

[Bug 1476224] [NEW] apport-collect fails on headless server
From: Steve Holton, 2015-07-20