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Message #130130
[Bug 1482673] [NEW] USB don't working after boot if mouse and keyboard are plugged in Dell Inspiron 3647
Public bug reported:
I have 2 Dell Inspiron 3647, after upgrading to 14.04 the mouse/keyboard
do not work anymore. To restore functionality, I have to unplug
keyboard and mouse before starting the computer and plug back after
login screen. If mouse/keyboard are plugged from boot they stop working
shortly after completing boot.
The only thing I managed to find is this in dmesg:
[ 14.034332] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
[ 14.034365] ------------[ cut here ]------------
[ 14.034370] WARNING: CPU: 3 PID: 43 at /build/linux-UkxW15/linux-3.13.0/drivers/usb/host/xhci-ring.c:1581 handle_cmd_completion+0xe36/0xe40()
[ 14.034372] Modules linked in: ctr ccm pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) rfcomm bnep snd_hda_codec_hdmi snd_hda_codec_realtek dcdbas ath3k btusb bluetooth snd_hda_intel snd_hda_codec snd_hwdep x86_pkg_temp_thermal intel_powerclamp arc4 coretemp snd_pcm kvm_intel kvm snd_page_alloc snd_seq_midi snd_seq_midi_event crct10dif_pclmul crc32_pclmul snd_rawmidi ath9k ghash_clmulni_intel ath9k_common ath9k_hw aesni_intel aes_x86_64 ath lrw gf128mul glue_helper mac80211 ablk_helper cryptd snd_seq cfg80211 serio_raw snd_seq_device i915 snd_timer lpc_ich snd shpchp drm_kms_helper drm soundcore mei_me mei i2c_algo_bit video mac_hid parport_pc ppdev lp parport btrfs xor raid6_pq libcrc32c hid_generic usbhid hid ahci psmouse libahci r8168(OX)
[ 14.034406] CPU: 3 PID: 43 Comm: khubd Tainted: G OX 3.13.0-61-generic #100-Ubuntu
[ 14.034407] Hardware name: Dell Inc. Inspiron 3647/02YRK5 , BIOS A07 03/03/2015
[ 14.034408] 0000000000000009 ffff88021fb83da8 ffffffff81723700 0000000000000000
[ 14.034410] ffff88021fb83de0 ffffffff8106785d ffff880210274450 ffff880213d300f0
[ 14.034412] 0000000000000004 0000000213d300f0 ffff88020fc34000 ffff88021fb83df0
[ 14.034414] Call Trace:
[ 14.034415] <IRQ> [<ffffffff81723700>] dump_stack+0x45/0x56
[ 14.034422] [<ffffffff8106785d>] warn_slowpath_common+0x7d/0xa0
[ 14.034423] [<ffffffff8106793a>] warn_slowpath_null+0x1a/0x20
[ 14.034425] [<ffffffff8157f876>] handle_cmd_completion+0xe36/0xe40
[ 14.034427] [<ffffffff8158117b>] xhci_irq+0x33b/0xa30
[ 14.034429] [<ffffffff81581881>] xhci_msi_irq+0x11/0x20
[ 14.034432] [<ffffffff810bfdbe>] handle_irq_event_percpu+0x3e/0x1d0
[ 14.034433] [<ffffffff810bff8d>] handle_irq_event+0x3d/0x60
[ 14.034436] [<ffffffff810c2a17>] handle_edge_irq+0x77/0x130
[ 14.034439] [<ffffffff81015e3e>] handle_irq+0x1e/0x30
[ 14.034442] [<ffffffff817365dd>] do_IRQ+0x4d/0xc0
[ 14.034444] [<ffffffff8172bbed>] common_interrupt+0x6d/0x6d
[ 14.034445] <EOI> [<ffffffff8149535e>] ? dev_printk_emit+0x3e/0x40
[ 14.034451] [<ffffffff8157ca36>] ? xhci_cancel_cmd+0x86/0x270
[ 14.034453] [<ffffffff8172b57b>] ? _raw_spin_unlock_irqrestore+0x1b/0x40
[ 14.034454] [<ffffffff8157ca09>] xhci_cancel_cmd+0x59/0x270
[ 14.034456] [<ffffffff81576513>] xhci_address_device+0x413/0x620
[ 14.034460] [<ffffffff81540934>] hub_port_init+0x1f4/0xb10
[ 14.034463] [<ffffffff814a64e9>] ? update_autosuspend+0x39/0x60
[ 14.034466] [<ffffffff814a6555>] ? pm_runtime_set_autosuspend_delay+0x45/0x90
[ 14.034468] [<ffffffff815420b5>] hub_port_connect_change+0x185/0xb50
[ 14.034470] [<ffffffff81549434>] ? usb_control_msg+0xd4/0x110
[ 14.034472] [<ffffffff81542f54>] hub_events+0x4d4/0xa30
[ 14.034474] [<ffffffff815434e5>] hub_thread+0x35/0x160
[ 14.034477] [<ffffffff810ab390>] ? prepare_to_wait_event+0x100/0x100
[ 14.034479] [<ffffffff815434b0>] ? hub_events+0xa30/0xa30
[ 14.034482] [<ffffffff8108b7d2>] kthread+0xd2/0xf0
[ 14.034483] [<ffffffff8108b700>] ? kthread_create_on_node+0x1c0/0x1c0
[ 14.034485] [<ffffffff81734228>] ret_from_fork+0x58/0x90
[ 14.034487] [<ffffffff8108b700>] ? kthread_create_on_node+0x1c0/0x1c0
[ 14.034488] ---[ end trace 7787de8ef16d45f7 ]---
[ 14.238428] usb 3-10: Device not responding to set address.
[ 14.442424] usb 3-10: device not accepting address 5, error -71
[ 14.554472] usb 3-10: new full-speed USB device number 6 using xhci_hcd
[ 14.571842] usb 3-10: New USB device found, idVendor=0cf3, idProduct=0036
[ 14.571846] usb 3-10: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 15.870724] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command.
[ 15.870728] xhci_hcd 0000:00:14.0: Assuming host is dying, halting host.
[ 15.870752] Bluetooth: hci0 urb ffff880213645600 failed to resubmit (22)
[ 15.870755] Bluetooth: hci0 urb ffff880213645540 failed to resubmit (22)
[ 15.870756] Bluetooth: hci0 urb ffff880213645840 failed to resubmit (22)
[ 15.870759] xhci_hcd 0000:00:14.0: HC died; cleaning up
[ 15.870783] usb 3-5: USB disconnect, device number 2
[ 15.962802] usb 3-6: USB disconnect, device number 3
[ 15.998926] usb 3-10: USB disconnect, device number 6
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-61-generic 3.13.0-61.100
ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
Uname: Linux 3.13.0-61-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: lightdm 1804 F.... pulseaudio
/dev/snd/controlC0: lightdm 1804 F.... pulseaudio
Date: Fri Aug 7 11:32:51 2015
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-precise-amd64-20130203-1
HibernationDevice: RESUME=UUID=9255b0e6-4e0b-4039-966e-5122cb295f3a
InstallationDate: Installed on 2015-05-13 (86 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
MachineType: Dell Inc. Inspiron 3647
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic root=UUID=a4de82e3-45fb-4712-ae95-85416a6c754c ro noplymouth quiet
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.13.0-61-generic N/A
linux-backports-modules-3.13.0-61-generic N/A
linux-firmware 1.127.14
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2015-06-30 (37 days ago)
dmi.bios.date: 03/03/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 02YRK5
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/03/2015:svnDellInc.:pnInspiron3647:pvr:rvnDellInc.:rn02YRK5:rvrA03:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3647
dmi.sys.vendor: Dell Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug trusty
--
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https://bugs.launchpad.net/bugs/1482673
Title:
USB don't working after boot if mouse and keyboard are plugged in Dell
Inspiron 3647
Status in linux package in Ubuntu:
New
Bug description:
I have 2 Dell Inspiron 3647, after upgrading to 14.04 the
mouse/keyboard do not work anymore. To restore functionality, I have
to unplug keyboard and mouse before starting the computer and plug
back after login screen. If mouse/keyboard are plugged from boot they
stop working shortly after completing boot.
The only thing I managed to find is this in dmesg:
[ 14.034332] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
[ 14.034365] ------------[ cut here ]------------
[ 14.034370] WARNING: CPU: 3 PID: 43 at /build/linux-UkxW15/linux-3.13.0/drivers/usb/host/xhci-ring.c:1581 handle_cmd_completion+0xe36/0xe40()
[ 14.034372] Modules linked in: ctr ccm pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) rfcomm bnep snd_hda_codec_hdmi snd_hda_codec_realtek dcdbas ath3k btusb bluetooth snd_hda_intel snd_hda_codec snd_hwdep x86_pkg_temp_thermal intel_powerclamp arc4 coretemp snd_pcm kvm_intel kvm snd_page_alloc snd_seq_midi snd_seq_midi_event crct10dif_pclmul crc32_pclmul snd_rawmidi ath9k ghash_clmulni_intel ath9k_common ath9k_hw aesni_intel aes_x86_64 ath lrw gf128mul glue_helper mac80211 ablk_helper cryptd snd_seq cfg80211 serio_raw snd_seq_device i915 snd_timer lpc_ich snd shpchp drm_kms_helper drm soundcore mei_me mei i2c_algo_bit video mac_hid parport_pc ppdev lp parport btrfs xor raid6_pq libcrc32c hid_generic usbhid hid ahci psmouse libahci r8168(OX)
[ 14.034406] CPU: 3 PID: 43 Comm: khubd Tainted: G OX 3.13.0-61-generic #100-Ubuntu
[ 14.034407] Hardware name: Dell Inc. Inspiron 3647/02YRK5 , BIOS A07 03/03/2015
[ 14.034408] 0000000000000009 ffff88021fb83da8 ffffffff81723700 0000000000000000
[ 14.034410] ffff88021fb83de0 ffffffff8106785d ffff880210274450 ffff880213d300f0
[ 14.034412] 0000000000000004 0000000213d300f0 ffff88020fc34000 ffff88021fb83df0
[ 14.034414] Call Trace:
[ 14.034415] <IRQ> [<ffffffff81723700>] dump_stack+0x45/0x56
[ 14.034422] [<ffffffff8106785d>] warn_slowpath_common+0x7d/0xa0
[ 14.034423] [<ffffffff8106793a>] warn_slowpath_null+0x1a/0x20
[ 14.034425] [<ffffffff8157f876>] handle_cmd_completion+0xe36/0xe40
[ 14.034427] [<ffffffff8158117b>] xhci_irq+0x33b/0xa30
[ 14.034429] [<ffffffff81581881>] xhci_msi_irq+0x11/0x20
[ 14.034432] [<ffffffff810bfdbe>] handle_irq_event_percpu+0x3e/0x1d0
[ 14.034433] [<ffffffff810bff8d>] handle_irq_event+0x3d/0x60
[ 14.034436] [<ffffffff810c2a17>] handle_edge_irq+0x77/0x130
[ 14.034439] [<ffffffff81015e3e>] handle_irq+0x1e/0x30
[ 14.034442] [<ffffffff817365dd>] do_IRQ+0x4d/0xc0
[ 14.034444] [<ffffffff8172bbed>] common_interrupt+0x6d/0x6d
[ 14.034445] <EOI> [<ffffffff8149535e>] ? dev_printk_emit+0x3e/0x40
[ 14.034451] [<ffffffff8157ca36>] ? xhci_cancel_cmd+0x86/0x270
[ 14.034453] [<ffffffff8172b57b>] ? _raw_spin_unlock_irqrestore+0x1b/0x40
[ 14.034454] [<ffffffff8157ca09>] xhci_cancel_cmd+0x59/0x270
[ 14.034456] [<ffffffff81576513>] xhci_address_device+0x413/0x620
[ 14.034460] [<ffffffff81540934>] hub_port_init+0x1f4/0xb10
[ 14.034463] [<ffffffff814a64e9>] ? update_autosuspend+0x39/0x60
[ 14.034466] [<ffffffff814a6555>] ? pm_runtime_set_autosuspend_delay+0x45/0x90
[ 14.034468] [<ffffffff815420b5>] hub_port_connect_change+0x185/0xb50
[ 14.034470] [<ffffffff81549434>] ? usb_control_msg+0xd4/0x110
[ 14.034472] [<ffffffff81542f54>] hub_events+0x4d4/0xa30
[ 14.034474] [<ffffffff815434e5>] hub_thread+0x35/0x160
[ 14.034477] [<ffffffff810ab390>] ? prepare_to_wait_event+0x100/0x100
[ 14.034479] [<ffffffff815434b0>] ? hub_events+0xa30/0xa30
[ 14.034482] [<ffffffff8108b7d2>] kthread+0xd2/0xf0
[ 14.034483] [<ffffffff8108b700>] ? kthread_create_on_node+0x1c0/0x1c0
[ 14.034485] [<ffffffff81734228>] ret_from_fork+0x58/0x90
[ 14.034487] [<ffffffff8108b700>] ? kthread_create_on_node+0x1c0/0x1c0
[ 14.034488] ---[ end trace 7787de8ef16d45f7 ]---
[ 14.238428] usb 3-10: Device not responding to set address.
[ 14.442424] usb 3-10: device not accepting address 5, error -71
[ 14.554472] usb 3-10: new full-speed USB device number 6 using xhci_hcd
[ 14.571842] usb 3-10: New USB device found, idVendor=0cf3, idProduct=0036
[ 14.571846] usb 3-10: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 15.870724] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command.
[ 15.870728] xhci_hcd 0000:00:14.0: Assuming host is dying, halting host.
[ 15.870752] Bluetooth: hci0 urb ffff880213645600 failed to resubmit (22)
[ 15.870755] Bluetooth: hci0 urb ffff880213645540 failed to resubmit (22)
[ 15.870756] Bluetooth: hci0 urb ffff880213645840 failed to resubmit (22)
[ 15.870759] xhci_hcd 0000:00:14.0: HC died; cleaning up
[ 15.870783] usb 3-5: USB disconnect, device number 2
[ 15.962802] usb 3-6: USB disconnect, device number 3
[ 15.998926] usb 3-10: USB disconnect, device number 6
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-61-generic 3.13.0-61.100
ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
Uname: Linux 3.13.0-61-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: lightdm 1804 F.... pulseaudio
/dev/snd/controlC0: lightdm 1804 F.... pulseaudio
Date: Fri Aug 7 11:32:51 2015
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-precise-amd64-20130203-1
HibernationDevice: RESUME=UUID=9255b0e6-4e0b-4039-966e-5122cb295f3a
InstallationDate: Installed on 2015-05-13 (86 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
MachineType: Dell Inc. Inspiron 3647
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic root=UUID=a4de82e3-45fb-4712-ae95-85416a6c754c ro noplymouth quiet
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.13.0-61-generic N/A
linux-backports-modules-3.13.0-61-generic N/A
linux-firmware 1.127.14
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2015-06-30 (37 days ago)
dmi.bios.date: 03/03/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 02YRK5
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/03/2015:svnDellInc.:pnInspiron3647:pvr:rvnDellInc.:rn02YRK5:rvrA03:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3647
dmi.sys.vendor: Dell Inc.
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