kernel-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Luis Henriques, thank you for reporting this and helping make Ubuntu
better. As per www.dell.com/support/home/us/en/19/product-
support/product/inspiron-3647-small-desktop/drivers/advanced an update
to your computer's buggy and outdated BIOS is available (A08). If you
update to this following https://help.ubuntu.com/community/BIOSUpdate
does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status Confirmed.

Thank you for your understanding.

** Tags added: bios-outdated-a08

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
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https://bugs.launchpad.net/bugs/1482673

Title:
  USB don't work after boot if mouse and keyboard are plugged in Dell
  Inspiron 3647

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I have 2 Dell Inspiron 3647, after upgrading to 14.04 the
  mouse/keyboard do not work anymore.  To restore functionality, I have
  to unplug keyboard and mouse before starting the computer and plug
  back after login screen. If mouse/keyboard are plugged from boot they
  stop working shortly after completing boot.

  
  The only thing I managed to find is this in dmesg:

  [   14.034332] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
  [   14.034365] ------------[ cut here ]------------
  [   14.034370] WARNING: CPU: 3 PID: 43 at /build/linux-UkxW15/linux-3.13.0/drivers/usb/host/xhci-ring.c:1581 handle_cmd_completion+0xe36/0xe40()
  [   14.034372] Modules linked in: ctr ccm pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) rfcomm bnep snd_hda_codec_hdmi snd_hda_codec_realtek dcdbas ath3k btusb bluetooth snd_hda_intel snd_hda_codec snd_hwdep x86_pkg_temp_thermal intel_powerclamp arc4 coretemp snd_pcm kvm_intel kvm snd_page_alloc snd_seq_midi snd_seq_midi_event crct10dif_pclmul crc32_pclmul snd_rawmidi ath9k ghash_clmulni_intel ath9k_common ath9k_hw aesni_intel aes_x86_64 ath lrw gf128mul glue_helper mac80211 ablk_helper cryptd snd_seq cfg80211 serio_raw snd_seq_device i915 snd_timer lpc_ich snd shpchp drm_kms_helper drm soundcore mei_me mei i2c_algo_bit video mac_hid parport_pc ppdev lp parport btrfs xor raid6_pq libcrc32c hid_generic usbhid hid ahci psmouse libahci r8168(OX)
  [   14.034406] CPU: 3 PID: 43 Comm: khubd Tainted: G           OX 3.13.0-61-generic #100-Ubuntu
  [   14.034407] Hardware name: Dell Inc. Inspiron 3647/02YRK5       , BIOS A07 03/03/2015
  [   14.034408]  0000000000000009 ffff88021fb83da8 ffffffff81723700 0000000000000000
  [   14.034410]  ffff88021fb83de0 ffffffff8106785d ffff880210274450 ffff880213d300f0
  [   14.034412]  0000000000000004 0000000213d300f0 ffff88020fc34000 ffff88021fb83df0
  [   14.034414] Call Trace:
  [   14.034415]  <IRQ>  [<ffffffff81723700>] dump_stack+0x45/0x56
  [   14.034422]  [<ffffffff8106785d>] warn_slowpath_common+0x7d/0xa0
  [   14.034423]  [<ffffffff8106793a>] warn_slowpath_null+0x1a/0x20
  [   14.034425]  [<ffffffff8157f876>] handle_cmd_completion+0xe36/0xe40
  [   14.034427]  [<ffffffff8158117b>] xhci_irq+0x33b/0xa30
  [   14.034429]  [<ffffffff81581881>] xhci_msi_irq+0x11/0x20
  [   14.034432]  [<ffffffff810bfdbe>] handle_irq_event_percpu+0x3e/0x1d0
  [   14.034433]  [<ffffffff810bff8d>] handle_irq_event+0x3d/0x60
  [   14.034436]  [<ffffffff810c2a17>] handle_edge_irq+0x77/0x130
  [   14.034439]  [<ffffffff81015e3e>] handle_irq+0x1e/0x30
  [   14.034442]  [<ffffffff817365dd>] do_IRQ+0x4d/0xc0
  [   14.034444]  [<ffffffff8172bbed>] common_interrupt+0x6d/0x6d
  [   14.034445]  <EOI>  [<ffffffff8149535e>] ? dev_printk_emit+0x3e/0x40
  [   14.034451]  [<ffffffff8157ca36>] ? xhci_cancel_cmd+0x86/0x270
  [   14.034453]  [<ffffffff8172b57b>] ? _raw_spin_unlock_irqrestore+0x1b/0x40
  [   14.034454]  [<ffffffff8157ca09>] xhci_cancel_cmd+0x59/0x270
  [   14.034456]  [<ffffffff81576513>] xhci_address_device+0x413/0x620
  [   14.034460]  [<ffffffff81540934>] hub_port_init+0x1f4/0xb10
  [   14.034463]  [<ffffffff814a64e9>] ? update_autosuspend+0x39/0x60
  [   14.034466]  [<ffffffff814a6555>] ? pm_runtime_set_autosuspend_delay+0x45/0x90
  [   14.034468]  [<ffffffff815420b5>] hub_port_connect_change+0x185/0xb50
  [   14.034470]  [<ffffffff81549434>] ? usb_control_msg+0xd4/0x110
  [   14.034472]  [<ffffffff81542f54>] hub_events+0x4d4/0xa30
  [   14.034474]  [<ffffffff815434e5>] hub_thread+0x35/0x160
  [   14.034477]  [<ffffffff810ab390>] ? prepare_to_wait_event+0x100/0x100
  [   14.034479]  [<ffffffff815434b0>] ? hub_events+0xa30/0xa30
  [   14.034482]  [<ffffffff8108b7d2>] kthread+0xd2/0xf0
  [   14.034483]  [<ffffffff8108b700>] ? kthread_create_on_node+0x1c0/0x1c0
  [   14.034485]  [<ffffffff81734228>] ret_from_fork+0x58/0x90
  [   14.034487]  [<ffffffff8108b700>] ? kthread_create_on_node+0x1c0/0x1c0
  [   14.034488] ---[ end trace 7787de8ef16d45f7 ]---
  [   14.238428] usb 3-10: Device not responding to set address.
  [   14.442424] usb 3-10: device not accepting address 5, error -71
  [   14.554472] usb 3-10: new full-speed USB device number 6 using xhci_hcd
  [   14.571842] usb 3-10: New USB device found, idVendor=0cf3, idProduct=0036
  [   14.571846] usb 3-10: New USB device strings: Mfr=0, Product=0, SerialNumber=0
  [   15.870724] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command.
  [   15.870728] xhci_hcd 0000:00:14.0: Assuming host is dying, halting host.
  [   15.870752] Bluetooth: hci0 urb ffff880213645600 failed to resubmit (22)
  [   15.870755] Bluetooth: hci0 urb ffff880213645540 failed to resubmit (22)
  [   15.870756] Bluetooth: hci0 urb ffff880213645840 failed to resubmit (22)
  [   15.870759] xhci_hcd 0000:00:14.0: HC died; cleaning up
  [   15.870783] usb 3-5: USB disconnect, device number 2
  [   15.962802] usb 3-6: USB disconnect, device number 3
  [   15.998926] usb 3-10: USB disconnect, device number 6

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-61-generic 3.13.0-61.100
  ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
  Uname: Linux 3.13.0-61-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  lightdm    1804 F.... pulseaudio
   /dev/snd/controlC0:  lightdm    1804 F.... pulseaudio
  Date: Fri Aug  7 11:32:51 2015
  DistributionChannelDescriptor:
   # This is a distribution channel descriptor
   # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-precise-amd64-20130203-1
  HibernationDevice: RESUME=UUID=9255b0e6-4e0b-4039-966e-5122cb295f3a
  InstallationDate: Installed on 2015-05-13 (86 days ago)
  InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
  MachineType: Dell Inc. Inspiron 3647
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic root=UUID=a4de82e3-45fb-4712-ae95-85416a6c754c ro noplymouth quiet
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-61-generic N/A
   linux-backports-modules-3.13.0-61-generic  N/A
   linux-firmware                             1.127.14
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2015-06-30 (37 days ago)
  dmi.bios.date: 03/03/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 02YRK5
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A03
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/03/2015:svnDellInc.:pnInspiron3647:pvr:rvnDellInc.:rn02YRK5:rvrA03:cvnDellInc.:ct3:cvr:
  dmi.product.name: Inspiron 3647
  dmi.sys.vendor: Dell Inc.

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