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[Bug 1488672] [NEW] Ubuntu Update Causes Kernel Panic on Dell Laptops Preconfigured with Ubuntu 14.04

 

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I have the Dell Inspiron 3451 14" preinstalled with Ubuntu with a 64 bit
Intel® Pentium® Processor N3540. An update from about a month ago causes
these machines to have a kernel panic on reboot. If I do a factory
reset, it works fine, but when I run updates on the "fresh install," the
problems comes back, and I don't want to damage the data I have on the
recovery partition in case Canonical is able to fix this to make it work
again. In the meantime, I replaced the hard drive, and tried
reinstalling stock Ubuntu 14.04 64 bit, and the problem persisted. I can
install 32 bit Ubuntu 14.04.03, and updates do not cause kernel panics
now, but I do not have a functioning trackpad. I am not the only person
with this issue. It is really quite a shame, because I bought this
laptop because it came preconfigured with Ubuntu. Dell's inept customer
service and technical support (based in India) has been of zero help,
and caused lots of aggravation. Is Canonical aware of how badly Dell is
messing up its roll-out of laptops running Ubuntu? I feel really bad for
Linux newbies having to deal with this. Can I expect the 64 bit version
of the OS to be fixed so it works with this hardware? Thanks.

A similar problem can be found here:  https://www.mail-archive.com
/kernel-packages@xxxxxxxxxxxxxxxxxxx/msg130184.html

"I have discovered one cause of the kernel panic during boot that affects
this laptop with linux-image-3.13.0-61-generic and linux-
image-3.13.0-58-generic. Within the UEFI BIOS settings is an option
called "Battery Charge Configuration." Both kernels boot without issue
when "Standard" option is selected but fail to boot when "Primarily AC
Use" is selected. This is also the case with linux-
image-3.13.0-62-generic from the canonical-kernel-team ppa. Perhaps this
information could be of some use to others.

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Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1482273

Title:
  Dell Ubuntu 3551: failure to boot without nolapic option

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  This laptop came with Ubuntu 14.04 preinstalled. It is a Dell Inspiron
  3551 15" Ubuntu Laptop. A problem was introduced in the linux-
  image-3.13.0-58-generic kernel update which prevents the laptop from
  booting unless nolapic is added to the grub boot command. This problem
  persists in the current latest stable ubuntu kernel linux-
  image-3.13.0-61-generic. This bug affects a clean, factory restored
  install. The system passes all of Dell's included hardware diagnostic
  tests.

  Boot fails with:

  Kernel Panic - not syncing: Attempted to kill init!
  exitcode=0x00000009

  The following kernels are able to boot without issue:
  linux-image-3.13.0-57-generic
  linux-image-3.13.0-55-generic
  linux-image-3.13.0-38-generic

  Please let me know if I can be of further assistance.
  lsb_release: Ubuntu 14.04.3 LTS

  Thanks,

  Mark Standridge

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-61-generic 3.13.0-61.100
  ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
  Uname: Linux 3.13.0-61-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mark       2223 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Thu Aug  6 10:24:22 2015
  DistributionChannelDescriptor:
   # This is a distribution channel descriptor
   # For more information see 
http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-trusty-amd64-20140620-0
  HibernationDevice: RESUME=UUID=00b41433-b7f7-4ddb-83c4-fca2ea939b57
  InstallationDate: Installed on 2015-06-18 (48 days ago)
  InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 
20140620-04:25
  MachineType: Dell Inc. Inspiron 3551
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic 
root=UUID=a4f79951-02f5-41f5-aa89-e4f77082c51f ro nolapic quiet splash 
radeon.modeset=0 nouveau.modeset=0 video.use_native_backlight=1 vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-61-generic N/A
   linux-backports-modules-3.13.0-61-generic  N/A
   linux-firmware                             1.127.14
  SourcePackage: linux
  StagingDrivers: rts5139
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/05/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.name: 0CMF7W
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: 
dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3551:pvrA00:rvnDellInc.:rn0CMF7W:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: Inspiron 3551
  dmi.product.version: A00
  dmi.sys.vendor: Dell Inc."

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New

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Ubuntu Update Causes Kernel Panic on Dell Laptops Preconfigured with Ubuntu 14.04
https://bugs.launchpad.net/bugs/1488672
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