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Re: [Bug 1478250] Re: hp x360 laptop keyboard freezes for 1 sec. every few minutes

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "thomas a. sargent" <sarg314@xxxxxxxxx>
Date: Wed, 16 Sep 2015 04:08:27 -0000
Reply-to: Bug 1478250 <1478250@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Mr. Penalver:
Updating the BIOS fixed the problem!  This computer has a "born on" date of
July 1, yet the current rev. of the Megatrends BIOS is F.25 and one they
delivered this machine with was only F.04.

So you can mark this one solved, or closed, or whatever the term is (or I
will if you ell me what to do) and thanks very much.

On Mon, Sep 14, 2015 at 8:57 AM, Christopher M. Penalver <
christopher.m.penalver@xxxxxxxxx> wrote:

> thomas a. sargent, as per http://support.hp.com/us-
> en/drivers/selfservice/HP-Spectre-13-4000-x360-Convertible-
> PC/7527520/model/8082197 an update to your computer's buggy and outdated
> BIOS is available (F.22). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> If it doesn't, could you please both specify what happened, and provide
> the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> ** Attachment removed: "WifiSyslog.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455010/+files/WifiSyslog.txt
>
> ** Attachment removed: "UdevLog.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455009/+files/UdevLog.txt
>
> ** Attachment removed: "UdevDb.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455008/+files/UdevDb.txt
>
> ** Attachment removed: "RfKill.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455007/+files/RfKill.txt
>
> ** Attachment removed: "PulseList.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455006/+files/PulseList.txt
>
> ** Attachment removed: "ProcModules.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455005/+files/ProcModules.txt
>
> ** Attachment removed: "ProcInterrupts.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455004/+files/ProcInterrupts.txt
>
> ** Attachment removed: "ProcEnviron.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455003/+files/ProcEnviron.txt
>
> ** Attachment removed: "ProcCpuinfo.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455002/+files/ProcCpuinfo.txt
>
> ** Attachment removed: "Lsusb.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455001/+files/Lsusb.txt
>
> ** Attachment removed: "Lspci.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455000/+files/Lspci.txt
>
> ** Attachment removed: "IwConfig.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4454999/+files/IwConfig.txt
>
> ** Attachment removed: "CurrentDmesg.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4454998/+files/CurrentDmesg.txt
>
> ** Attachment removed: "BootDmesg.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4454997/+files/BootDmesg.txt
>
> ** Attachment removed: "AlsaInfo.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4454996/+files/AlsaInfo.txt
>
> ** Tags added: bios-outdated-f.22
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1478250
>
> Title:
>   hp x360 laptop keyboard freezes for 1 sec. every few minutes
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   A couple weeks ago Installed ubuntu 14.04 on an hp spectre x360.  It
>   works great except for a strange keyboard problem.  Every 2 or 3
>   minutes the keyboard freezes for about 1 second - it misses keystrokes
>   completely.   Anything typed during that 1 second period is missed.
>   For that same period, the LED in the F5 key turns off.  The F5 key is
>   normally illuminated. If you hit it, that turns the LED off and turns
>   on the keyboard backlight.  Hit it again, and the backlight goes off
>   and F5 lights up again.  Apparently while that light is out, the
>   keyboard is disabled.
>
>   I wrote a program that printed a variable character pattern to a
>   terminal every 4 times/sec  and just watched it. I wanted to know if
>   the whole computer (or just whole desktop?) was freezing, or just the
>   keyboard.  When the keyboard light turned off, the program kept
>   running, so I think it's just the keyboard.
>
>   The timing of the light blinking off is variable.  If I am not typing,
> the light seems to blink at a 2min 30 sec.to 3min 30 sec period.  It
> seems more often than that when I am actually typing, perhaps 2 minutes.
> I'm guessing this is a keyboard driver problem?  Anyone else seen this?
>   /proc/version is Linux version 3.16.0-43-generic (buildd@brownie) (gcc
> version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #58~14.04.1-Ubuntu SMP Mon Jun 22
> 10:21:20 UTC 2015.
>   ---
>   ApportVersion: 2.14.1-0ubuntu3.11
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  sarg314    1860 F.... pulseaudio
>    /dev/snd/controlC0:  sarg314    1860 F.... pulseaudio
>   CurrentDesktop: Unity
>   DistroRelease: Ubuntu 14.04
>   HibernationDevice: RESUME=UUID=c0ce179f-fac4-4cc5-8ec4-59859141662e
>   InstallationDate: Installed on 2015-07-03 (23 days ago)
>   InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
> (20150218.1)
>   MachineType: Hewlett-Packard HP Spectre x360 Convertible 13
>   Package: linux (not installed)
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-44-generic.efi.signed
> root=UUID=0d0480e0-4b2f-4413-bcaa-a4ebf1c1b2ec ro quiet splash
> "acpi_osi=!Windows 2013" "acpi_osi=!Windows 2012" acpi_backlight=vendor
> acpi_backlight=video video.use_native_backlight=1 vt.handoff=7
>   ProcVersionSignature: Ubuntu 3.16.0-44.59~14.04.1-generic 3.16.7-ckt14
>   RelatedPackageVersions:
>    linux-restricted-modules-3.16.0-44-generic N/A
>    linux-backports-modules-3.16.0-44-generic  N/A
>    linux-firmware                             1.127.14
>   Tags:  trusty
>   Uname: Linux 3.16.0-44-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
>   _MarkForUpload: True
>   dmi.bios.date: 01/19/2015
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: F.04
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: 802D
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: 58.16
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: Chassis Version
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrF.04:bd01/19/2015:svnHewlett-Packard:pnHPSpectrex360Convertible13:pvr:rvnHewlett-Packard:rn802D:rvr58.16:cvnHewlett-Packard:ct10:cvrChassisVersion:
>   dmi.product.name: HP Spectre x360 Convertible 13
>   dmi.sys.vendor: Hewlett-Packard
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+subscriptions
>


-- 
Tom Sargent

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1478250

Title:
  hp x360 laptop keyboard freezes for 1 sec. every few minutes

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  A couple weeks ago Installed ubuntu 14.04 on an hp spectre x360.  It
  works great except for a strange keyboard problem.  Every 2 or 3
  minutes the keyboard freezes for about 1 second - it misses keystrokes
  completely.   Anything typed during that 1 second period is missed.
  For that same period, the LED in the F5 key turns off.  The F5 key is
  normally illuminated. If you hit it, that turns the LED off and turns
  on the keyboard backlight.  Hit it again, and the backlight goes off
  and F5 lights up again.  Apparently while that light is out, the
  keyboard is disabled.

  I wrote a program that printed a variable character pattern to a
  terminal every 4 times/sec  and just watched it. I wanted to know if
  the whole computer (or just whole desktop?) was freezing, or just the
  keyboard.  When the keyboard light turned off, the program kept
  running, so I think it's just the keyboard.

  The timing of the light blinking off is variable.  If I am not typing, the light seems to blink at a 2min 30 sec.to 3min 30 sec period.  It seems more often than that when I am actually typing, perhaps 2 minutes.  I'm guessing this is a keyboard driver problem?  Anyone else seen this?  
  /proc/version is Linux version 3.16.0-43-generic (buildd@brownie) (gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #58~14.04.1-Ubuntu SMP Mon Jun 22 10:21:20 UTC 2015.
  --- 
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  sarg314    1860 F.... pulseaudio
   /dev/snd/controlC0:  sarg314    1860 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=c0ce179f-fac4-4cc5-8ec4-59859141662e
  InstallationDate: Installed on 2015-07-03 (23 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Hewlett-Packard HP Spectre x360 Convertible 13
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-44-generic.efi.signed root=UUID=0d0480e0-4b2f-4413-bcaa-a4ebf1c1b2ec ro quiet splash "acpi_osi=!Windows 2013" "acpi_osi=!Windows 2012" acpi_backlight=vendor acpi_backlight=video video.use_native_backlight=1 vt.handoff=7
  ProcVersionSignature: Ubuntu 3.16.0-44.59~14.04.1-generic 3.16.7-ckt14
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-44-generic N/A
   linux-backports-modules-3.16.0-44-generic  N/A
   linux-firmware                             1.127.14
  Tags:  trusty
  Uname: Linux 3.16.0-44-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/19/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: F.04
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 802D
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 58.16
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.04:bd01/19/2015:svnHewlett-Packard:pnHPSpectrex360Convertible13:pvr:rvnHewlett-Packard:rn802D:rvr58.16:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Spectre x360 Convertible 13
  dmi.sys.vendor: Hewlett-Packard

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+subscriptions
References

[Bug 1478250] Re: hp x360 laptop keyboard freezes for 1 sec. every few minutes
From: Christopher M. Penalver, 2015-09-14