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[Bug 1505602] Re: [Gateway NV570P] suspend/resume failure

 

Tom, thank you for reporting this and helping make Ubuntu better.  Could
you please test the latest upstream kernel available from the very top
line at the top of the page from http://kernel.ubuntu.com/~kernel-
ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and
please do not test the daily folder)? Install instructions are available
at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow
additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this
report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Tags added: latest-bios-2.06 regression-update

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1505602

Title:
  [Gateway NV570P] suspend/resume failure

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Every time I close the lid or suspend the system from the menu, the
  screen goes dark, but the machine does not enter suspend. I have to
  hold the power button to kill it and reboot. I did not have this
  problem until a recent kernel package update that was automatically
  installed.

  ProblemType: KernelOops
  DistroRelease: Ubuntu 15.04
  Package: linux-image-3.19.0-30-generic 3.19.0-30.34
  ProcVersionSignature: Ubuntu 3.19.0-30.34-generic 3.19.8-ckt6
  Uname: Linux 3.19.0-30-generic x86_64
  Annotation: This occured during a previous suspend and prevented it from resuming properly.
  ApportVersion: 2.17.2-0ubuntu1.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  lightdm    1230 F.... pulseaudio
                        tshanks    1710 F.... pulseaudio
  Date: Tue Oct 13 03:04:11 2015
  DuplicateSignature: suspend/resume:Gateway NV570P:V2.06
  ExecutablePath: /usr/share/apport/apportcheckresume
  ExecutableTimestamp: 1442923917
  Failure: suspend/resume
  HibernationDevice: RESUME=UUID=b4ff469f-9e94-4c44-979a-c55c570b8421
  InstallationDate: Installed on 2015-06-17 (117 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  InterpreterPath: /usr/bin/python3.4
  MachineType: Gateway NV570P
  ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
  ProcCwd: /
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic.efi.signed root=UUID=49d109e7-a349-4b4d-b67e-ed9424a2b93a ro noprompt quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-30-generic N/A
   linux-backports-modules-3.19.0-30-generic  N/A
   linux-firmware                             1.143.3
  SourcePackage: linux
  Title: [Gateway NV570P] suspend/resume failure
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 10/08/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.06
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA50_CX
  dmi.board.vendor: Gateway
  dmi.board.version: V2.06
  dmi.chassis.asset.tag: Acer Asset Tag String
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.06
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.06:bd10/08/2013:svnGateway:pnNV570P:pvrV2.06:rvnGateway:rnEA50_CX:rvrV2.06:cvnInsydeCorp.:ct10:cvrV2.06:
  dmi.product.name: NV570P
  dmi.product.version: V2.06
  dmi.sys.vendor: Gateway

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