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[Bug 1507482] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1507482

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1507482

Title:
  ethtool self-test failed and creates a FW reset.

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  On ConnectX3 device we try to run self-test and it’s failed, also seen
  that cause a FW reset.

  Steps to reproduce:

  
  ~# ethtool -t ens2
  The test result is FAIL
  The test extra info:
  Interrupt Test   -16
  Link Test        0
  Speed Test       0
  Register Test    0
  Loopback Test    0

  ~# dmesg
  [341548.619799] mlx4_core 0000:07:00.0: command 0x31 timed out (go bit not cleared)
  [341548.803801] mlx4_core 0000:07:00.0: command 0x49 timed out (go bit not cleared)
  [341548.803808] mlx4_core 0000:07:00.0: device is going to be reset
  [341549.816587] mlx4_core 0000:07:00.0: device was reset successfully
  [341549.823425] mlx4_en 0000:07:00.0: Internal error detected, restarting device

  ~# cat /etc/os-release 
  NAME="Ubuntu"
  VERSION="15.10 (Wily Werewolf)"
  ID=ubuntu
  ID_LIKE=debian
  PRETTY_NAME="Ubuntu Wily Werewolf (development branch)"
  VERSION_ID="15.10"
  HOME_URL="http://www.ubuntu.com/";
  SUPPORT_URL="http://help.ubuntu.com/";
  BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/";

  ~# uname -r
  4.2.0-7-generic

  ~# ethtool -i ens2
  driver: mlx4_en
  version: 2.2-1 (Feb 2014)
  firmware-version: 2.34.5000
  bus-info: 0000:07:00.0
  supports-statistics: yes
  supports-test: yes
  supports-eeprom-access: no
  supports-register-dump: no
  supports-priv-flags: yes

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References