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Re: [Bug 1508281] Re: Wifi disconnects every few minutes

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Jim Breen <jimbreen@xxxxxxxxx>
Date: Thu, 22 Oct 2015 11:37:58 -0000
Reply-to: Bug 1508281 <1508281@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Hi Christopher,

No success in upgrading the BIOS. I found a later BIOS
(F.13 Rev A) on HP's site (only visible using WIndows), and have
downloaded the .exe, but have not found a way to get it onto my notebook.
The HP methods listed don't work. I tried booting a Windows 7 Repair CD,
but it baulked when it saw that Ubuntu was installed and backed out.
I thought about trying to run the .exe from Wine, but as the warning say
it's a last resort and may end up with a dead system.
My current BIOS is F.04.

I really wonder how much the wifi problem is really due to the BIOS.

Thanks for the help.

Jim


On 22 October 2015 at 20:13, Christopher M. Penalver
<christopher.m.penalver@xxxxxxxxx> wrote:
> Jim Breen, as per http://support.hp.com/us-
> en/drivers/selfservice/HP-15-af000-Notebook-PC-
> series/7771410/model/8525038 an update to your computer's buggy and
> outdated BIOS is available (F.13). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, if the problem is still reproducible, and the
> information above is provided, then please mark this report Status
> Confirmed. Otherwise, please mark this as Invalid.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-f.13
>
> ** Description changed:
>
> - This problem occurs on my new HP 15-AF014AU notebook. I installed 14.04
> - several weeks ago, and noticed the WiFi dropping out. I moved to
> - 14.10, which seemed initially to fix it, but after a few hours it dropped out
> - there too. I moved to 15.04, and the problem persisted.
> + This problem occurs on my new HP Notebook - 15-af014au. I installed 14.04 several weeks ago, and noticed the WiFi dropping out. I moved to
> + 14.10, which seemed initially to fix it, but after a few hours it dropped out there too. I moved to 15.04, and the problem persisted. My wifi card is a Realtek RTL8723BE, and the driver for that card may be the source of the problem.
>
> - My wifi card is a Realtek RTL8723BE, and the driver for that card may be
> - the source of the problem.
> -
> -  I found a work-around described here:
> - https://zach-adams.com/2014/10/wifi-dropping-xubuntu-14-04-rtl8723be-fix/
> - which seems to be working.
> -
> - Also I can get it going again by disconnecting then reconnecting via the "hidden network" menu
> - option. This sometimes takes two or more attempts.
> -
> - A proposed fix given on one discussion group is to add a /etc/modprobe.d/rtl8723be.conf file containing
> - "options rtl8723be fwlps=0", then restart. That seems to have stopped the periodic
> - dropping out, but I still need to do the hidden-network connect when coming
> - out of suspend.
> + WORKAROUND: echo "options rtl8723be fwlps=0" | sudo tee
> + /etc/modprobe.d/rtl8723be.conf
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 15.04
>   Package: linux-image-3.19.0-26-generic 3.19.0-26.28
>   ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4
>   Uname: Linux 3.19.0-26-generic x86_64
>   ApportVersion: 2.17.2-0ubuntu1.5
>   Architecture: amd64
>   AudioDevicesInUse:
> -  USER        PID ACCESS COMMAND
> -  /dev/snd/controlC1:  jwb        1490 F.... pulseaudio
> -  /dev/snd/controlC0:  jwb        1490 F.... pulseaudio
> +  USER        PID ACCESS COMMAND
> +  /dev/snd/controlC1:  jwb        1490 F.... pulseaudio
> +  /dev/snd/controlC0:  jwb        1490 F.... pulseaudio
>   CurrentDesktop: GNOME-Flashback:Unity
>   Date: Wed Oct 21 13:47:54 2015
>   HibernationDevice: RESUME=UUID=943004ca-8c7e-409f-bac4-07be9df03167
>   InstallationDate: Installed on 2015-09-07 (43 days ago)
>   InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
>   MachineType: Hewlett-Packard HP Notebook
>   ProcFB: 0 radeondrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic.efi.signed root=UUID=8922c84f-f1da-4f1c-b7d2-fecb60370138 ro quiet splash vt.handoff=7
>   RelatedPackageVersions:
> -  linux-restricted-modules-3.19.0-26-generic N/A
> -  linux-backports-modules-3.19.0-26-generic  N/A
> -  linux-firmware                             1.143.3
> +  linux-restricted-modules-3.19.0-26-generic N/A
> +  linux-backports-modules-3.19.0-26-generic  N/A
> +  linux-firmware                             1.143.3
>   SourcePackage: linux
>   UpgradeStatus: Upgraded to vivid on 2015-09-11 (40 days ago)
>   dmi.bios.date: 05/08/2015
>   dmi.bios.vendor: Insyde
>   dmi.bios.version: F.04
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: 8137
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: 99.05
>   dmi.chassis.asset.tag: Chassis Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: Chassis Version
>   dmi.modalias: dmi:bvnInsyde:bvrF.04:bd05/08/2015:svnHewlett-Packard:pnHPNotebook:pvrType1ProductConfigId:rvnHewlett-Packard:rn8137:rvr99.05:cvnHewlett-Packard:ct10:cvrChassisVersion:
>   dmi.product.name: HP Notebook
>   dmi.product.version: Type1ProductConfigId
>   dmi.sys.vendor: Hewlett-Packard
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1508281
>
> Title:
>   Wifi disconnects every few minutes
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   This problem occurs on my new HP Notebook - 15-af014au. I installed 14.04 several weeks ago, and noticed the WiFi dropping out. I moved to
>   14.10, which seemed initially to fix it, but after a few hours it dropped out there too. I moved to 15.04, and the problem persisted. My wifi card is a Realtek RTL8723BE, and the driver for that card may be the source of the problem.
>
>   WORKAROUND: echo "options rtl8723be fwlps=0" | sudo tee
>   /etc/modprobe.d/rtl8723be.conf
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 15.04
>   Package: linux-image-3.19.0-26-generic 3.19.0-26.28
>   ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4
>   Uname: Linux 3.19.0-26-generic x86_64
>   ApportVersion: 2.17.2-0ubuntu1.5
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  jwb        1490 F.... pulseaudio
>    /dev/snd/controlC0:  jwb        1490 F.... pulseaudio
>   CurrentDesktop: GNOME-Flashback:Unity
>   Date: Wed Oct 21 13:47:54 2015
>   HibernationDevice: RESUME=UUID=943004ca-8c7e-409f-bac4-07be9df03167
>   InstallationDate: Installed on 2015-09-07 (43 days ago)
>   InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
>   MachineType: Hewlett-Packard HP Notebook
>   ProcFB: 0 radeondrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic.efi.signed root=UUID=8922c84f-f1da-4f1c-b7d2-fecb60370138 ro quiet splash vt.handoff=7
>   RelatedPackageVersions:
>    linux-restricted-modules-3.19.0-26-generic N/A
>    linux-backports-modules-3.19.0-26-generic  N/A
>    linux-firmware                             1.143.3
>   SourcePackage: linux
>   UpgradeStatus: Upgraded to vivid on 2015-09-11 (40 days ago)
>   dmi.bios.date: 05/08/2015
>   dmi.bios.vendor: Insyde
>   dmi.bios.version: F.04
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: 8137
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: 99.05
>   dmi.chassis.asset.tag: Chassis Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: Chassis Version
>   dmi.modalias: dmi:bvnInsyde:bvrF.04:bd05/08/2015:svnHewlett-Packard:pnHPNotebook:pvrType1ProductConfigId:rvnHewlett-Packard:rn8137:rvr99.05:cvnHewlett-Packard:ct10:cvrChassisVersion:
>   dmi.product.name: HP Notebook
>   dmi.product.version: Type1ProductConfigId
>   dmi.sys.vendor: Hewlett-Packard
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1508281/+subscriptions


-- 
Jim Breen
Adjunct Snr Research Fellow, Japanese Studies Centre, Monash University

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1508281

Title:
  Wifi disconnects every few minutes

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  This problem occurs on my new HP Notebook - 15-af014au. I installed 14.04 several weeks ago, and noticed the WiFi dropping out. I moved to
  14.10, which seemed initially to fix it, but after a few hours it dropped out there too. I moved to 15.04, and the problem persisted. My wifi card is a Realtek RTL8723BE, and the driver for that card may be the source of the problem.

  WORKAROUND: echo "options rtl8723be fwlps=0" | sudo tee
  /etc/modprobe.d/rtl8723be.conf

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: linux-image-3.19.0-26-generic 3.19.0-26.28
  ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4
  Uname: Linux 3.19.0-26-generic x86_64
  ApportVersion: 2.17.2-0ubuntu1.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jwb        1490 F.... pulseaudio
   /dev/snd/controlC0:  jwb        1490 F.... pulseaudio
  CurrentDesktop: GNOME-Flashback:Unity
  Date: Wed Oct 21 13:47:54 2015
  HibernationDevice: RESUME=UUID=943004ca-8c7e-409f-bac4-07be9df03167
  InstallationDate: Installed on 2015-09-07 (43 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: Hewlett-Packard HP Notebook
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic.efi.signed root=UUID=8922c84f-f1da-4f1c-b7d2-fecb60370138 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-26-generic N/A
   linux-backports-modules-3.19.0-26-generic  N/A
   linux-firmware                             1.143.3
  SourcePackage: linux
  UpgradeStatus: Upgraded to vivid on 2015-09-11 (40 days ago)
  dmi.bios.date: 05/08/2015
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.04
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 8137
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 99.05
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.04:bd05/08/2015:svnHewlett-Packard:pnHPNotebook:pvrType1ProductConfigId:rvnHewlett-Packard:rn8137:rvr99.05:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Notebook
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: Hewlett-Packard

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1508281/+subscriptions
References

[Bug 1508281] [NEW] Wifi disconnects every few minutes
From: Jim Breen, 2015-10-21
[Bug 1508281] Re: Wifi disconnects every few minutes
From: Christopher M. Penalver, 2015-10-22