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[Bug 1509871] [NEW] Ubuntu Freezes occasionally

 

Public bug reported:

I have the same laptop model and this is the same problem as bug #1509723.
Acer ES1-311 latest 1.11 bios, Ubuntu Gnome 15.10.

The system literally freezes for no reason, is completely random, I
can't reproduce it twice doing the same thing, sometimes it hangs only
using firefox, other times with nautilus only open etc.

Let me know if you need me to post some more logs, and I'm I apologize
for pasting nonsense in the other bug, as I didn't know i have to
duplicate the issue to attach new logs.

Thanks in advance.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-16-generic 4.2.0-16.19 [modified: boot/vmlinuz-4.2.0-16-generic]
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  rekuen     1804 F.... pulseaudio
CurrentDesktop: GNOME
Date: Sun Oct 25 22:12:42 2015
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=6ff6cbc0-be97-46cf-a741-ef4961a98a24
InstallationDate: Installed on 2015-10-24 (1 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 0bda:57b8 Realtek Semiconductor Corp. 
 Bus 001 Device 003: ID 04ca:2009 Lite-On Technology Corp. 
 Bus 001 Device 002: ID 046d:c52f Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire ES1-311
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-16-generic.efi.signed root=UUID=30a47256-ed34-4519-9603-2a542fcb9f39 ro quiet splash crashkernel=384M-:128M vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-16-generic N/A
 linux-backports-modules-4.2.0-16-generic  N/A
 linux-firmware                            1.149
SourcePackage: linux
UdevLog: Error: [Errno 2] No existe el archivo o el directorio: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/24/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.11
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Aspire ES1-311
dmi.board.vendor: Acer
dmi.board.version: V1.11
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.11
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.11:bd10/24/2014:svnAcer:pnAspireES1-311:pvrV1.11:rvnAcer:rnAspireES1-311:rvrV1.11:cvnAcer:ct10:cvrV1.11:
dmi.product.name: Aspire ES1-311
dmi.product.version: V1.11
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug wily

** Attachment added: "lspci-vnvn.log"
   https://bugs.launchpad.net/bugs/1509871/+attachment/4504948/+files/lspci-vnvn.log

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1509871

Title:
  Ubuntu Freezes occasionally

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I have the same laptop model and this is the same problem as bug #1509723.
  Acer ES1-311 latest 1.11 bios, Ubuntu Gnome 15.10.

  The system literally freezes for no reason, is completely random, I
  can't reproduce it twice doing the same thing, sometimes it hangs only
  using firefox, other times with nautilus only open etc.

  Let me know if you need me to post some more logs, and I'm I apologize
  for pasting nonsense in the other bug, as I didn't know i have to
  duplicate the issue to attach new logs.

  Thanks in advance.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-16-generic 4.2.0-16.19 [modified: boot/vmlinuz-4.2.0-16-generic]
  ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
  Uname: Linux 4.2.0-16-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.19.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  rekuen     1804 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Sun Oct 25 22:12:42 2015
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=6ff6cbc0-be97-46cf-a741-ef4961a98a24
  InstallationDate: Installed on 2015-10-24 (1 days ago)
  InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 0bda:57b8 Realtek Semiconductor Corp. 
   Bus 001 Device 003: ID 04ca:2009 Lite-On Technology Corp. 
   Bus 001 Device 002: ID 046d:c52f Logitech, Inc. Unifying Receiver
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Acer Aspire ES1-311
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=es_ES.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-16-generic.efi.signed root=UUID=30a47256-ed34-4519-9603-2a542fcb9f39 ro quiet splash crashkernel=384M-:128M vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-16-generic N/A
   linux-backports-modules-4.2.0-16-generic  N/A
   linux-firmware                            1.149
  SourcePackage: linux
  UdevLog: Error: [Errno 2] No existe el archivo o el directorio: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/24/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.11
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Aspire ES1-311
  dmi.board.vendor: Acer
  dmi.board.version: V1.11
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.11
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.11:bd10/24/2014:svnAcer:pnAspireES1-311:pvrV1.11:rvnAcer:rnAspireES1-311:rvrV1.11:cvnAcer:ct10:cvrV1.11:
  dmi.product.name: Aspire ES1-311
  dmi.product.version: V1.11
  dmi.sys.vendor: Acer

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