kernel-packages team mailing list archive

["Janos G. Komaromi" <jankom@xxxxxxxxxxx>]

apport information

** Tags added: apport-collected

** Description changed:

  This is a virgin installation of 13.04.
  
  Scanner is not found - reported by Simple scan. I tried Ask Ubuntu, but
  got no answer.
  
  I have a parallel installation of 12.xx on the same computer, and
  scanner does work. So what is specific about 13.04?
  
  I have also an old FC-3 installation and the scanner works, using sane
  with xinetd. I notice that 13.04 does not use xinetd. So how is the
  scanner accessed? Whatever it is, it works on 12.xx and does not on
  13.04.
  
  In terminal mode:
  
  sane-find-scanner
     found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x1205 [hp scanjet scanner]) at libusb:002:002
  
  scanimage -L
     [hp5590] hp5590_get_status: USB-in-USB: got non-zero device status (status 12)
     [hp5590] hp5590_init_scanner: scanner reports non-zero status: Device busy
  
  lsusb
     Bus 002 Device 002: ID 03f0:1205 Hewlett-Packard ScanJet 4500C/5550C
     Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
     Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  
  Can you please help?
  
  Thanks,
  
  Janos
+ 
+ --- 
+ ApportVersion: 2.9.2-0ubuntu8.3
+ Architecture: i386
+ DistroRelease: Ubuntu 13.04
+ InstallationDate: Installed on 2013-05-14 (123 days ago)
+ InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release i386 (20130423.1)
+ MarkForUpload: True
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ Tags:  raring
+ Uname: Linux 3.8.13-030813-generic i686
+ UnreportableReason: The running kernel is not an Ubuntu kernel
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm audio cdrom dialout dip fax floppy fuse plugdev sambashare saned scanner sudo tape video

** Attachment added: "HookError_cloud_archive.txt"
   https://bugs.launchpad.net/bugs/1184165/+attachment/3820876/+files/HookError_cloud_archive.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1184165

Title:
  03f0:1205 Scanner does not work: Simple scan gives a device busy error

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  This is a virgin installation of 13.04.

  Scanner is not found - reported by Simple scan. I tried Ask Ubuntu,
  but got no answer.

  I have a parallel installation of 12.xx on the same computer, and
  scanner does work. So what is specific about 13.04?

  I have also an old FC-3 installation and the scanner works, using sane
  with xinetd. I notice that 13.04 does not use xinetd. So how is the
  scanner accessed? Whatever it is, it works on 12.xx and does not on
  13.04.

  In terminal mode:

  sane-find-scanner
     found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x1205 [hp scanjet scanner]) at libusb:002:002

  scanimage -L
     [hp5590] hp5590_get_status: USB-in-USB: got non-zero device status (status 12)
     [hp5590] hp5590_init_scanner: scanner reports non-zero status: Device busy

  lsusb
     Bus 002 Device 002: ID 03f0:1205 Hewlett-Packard ScanJet 4500C/5550C
     Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
     Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

  Can you please help?

  Thanks,

  Janos

  --- 
  ApportVersion: 2.9.2-0ubuntu8.3
  Architecture: i386
  DistroRelease: Ubuntu 13.04
  InstallationDate: Installed on 2013-05-14 (123 days ago)
  InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release i386 (20130423.1)
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Tags:  raring
  Uname: Linux 3.8.13-030813-generic i686
  UnreportableReason: The running kernel is not an Ubuntu kernel
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio cdrom dialout dip fax floppy fuse plugdev sambashare saned scanner sudo tape video

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