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[Bug 1225646] Re: Ubuntu hangs when booting laptop with HDMI and VGA monitors attached

 

Captain Chaos, could you please confirm this issue exists with the
latest development release of Ubuntu? ISO images are available from
http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
could you please run the following command in the development release
from a Terminal (Applications->Accessories->Terminal), as it will
automatically gather and attach updated debug information to this
report:

apport-collect -p linux <replace-with-bug-number>


** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Tags added: kernel-fixed-upstream needs-crash-log

** Description changed:

  I have a bto 15CL58 laptop, a Haswell laptop which has integrated Intel
  graphics as well as an NVidia GTX765M with the Optimus system for
  switching between the integrated and discrete GPU.
  
  When I try to boot Ubuntu 13.04 on it while having an HDMI monitor as
  well as a VGA monitor attached to the laptop, Ubuntu hangs. It shows the
  graphical Ubuntu logo with the dots underneath and then just sits there.
  Windows has no problem with this configuration, so I know the hardware
  can do it. If I remove the VGA connection Ubuntu does boot (and allows
  me to use the integrated display as well as the HDMI monitor).
  
- Please let me know what I can try or what more information I can provide
- to help solve this problem!
+ WORKAROUND: Note that after upgrading the kernel to 3.11 (from ~kernel-
+ ppa/mainline) and installing the updated NVidia proprietary driver
+ packages from ~xorg-edgers (since after the kernel update the kernel
+ module doesn't compile), it *does* work!
  
  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-29-generic 3.8.0-29.42
  ProcVersionSignature: Ubuntu 3.8.0-29.42-generic 3.8.13.5
  Uname: Linux 3.8.0-29-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.3
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC2:  pepijn     3042 F.... pulseaudio
-  /dev/snd/controlC0:  pepijn     3042 F.... pulseaudio
-  /dev/snd/controlC1:  pepijn     3042 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC2:  pepijn     3042 F.... pulseaudio
+  /dev/snd/controlC0:  pepijn     3042 F.... pulseaudio
+  /dev/snd/controlC1:  pepijn     3042 F.... pulseaudio
  Date: Sun Sep 15 13:04:37 2013
  HibernationDevice: RESUME=UUID=50809abf-fc34-4ead-b016-aa45655ccede
  InstallationDate: Installed on 2013-07-31 (45 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: Notebook W350STQ/W370ST
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=6ca812df-7fe0-490d-af8c-6cc9758c0d89 ro "acpi_osi=!Windows 2012" acpi_backlight=vendor quiet splash
  RelatedPackageVersions:
-  linux-restricted-modules-3.8.0-29-generic N/A
-  linux-backports-modules-3.8.0-29-generic  N/A
-  linux-firmware                            1.106
+  linux-restricted-modules-3.8.0-29-generic N/A
+  linux-backports-modules-3.8.0-29-generic  N/A
+  linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/14/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4.6.5
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: W350STQ/W370ST
  dmi.board.vendor: Notebook
  dmi.board.version: Not Applicable
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: Notebook
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd06/14/2013:svnNotebook:pnW350STQ/W370ST:pvrNotApplicable:rvnNotebook:rnW350STQ/W370ST:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
  dmi.product.name: W350STQ/W370ST
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Notebook

-- 
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https://bugs.launchpad.net/bugs/1225646

Title:
  Ubuntu hangs when booting laptop with HDMI and VGA monitors attached

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  I have a bto 15CL58 laptop, a Haswell laptop which has integrated
  Intel graphics as well as an NVidia GTX765M with the Optimus system
  for switching between the integrated and discrete GPU.

  When I try to boot Ubuntu 13.04 on it while having an HDMI monitor as
  well as a VGA monitor attached to the laptop, Ubuntu hangs. It shows
  the graphical Ubuntu logo with the dots underneath and then just sits
  there. Windows has no problem with this configuration, so I know the
  hardware can do it. If I remove the VGA connection Ubuntu does boot
  (and allows me to use the integrated display as well as the HDMI
  monitor).

  WORKAROUND: Note that after upgrading the kernel to 3.11 (from
  ~kernel-ppa/mainline) and installing the updated NVidia proprietary
  driver packages from ~xorg-edgers (since after the kernel update the
  kernel module doesn't compile), it *does* work!

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-29-generic 3.8.0-29.42
  ProcVersionSignature: Ubuntu 3.8.0-29.42-generic 3.8.13.5
  Uname: Linux 3.8.0-29-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  pepijn     3042 F.... pulseaudio
   /dev/snd/controlC0:  pepijn     3042 F.... pulseaudio
   /dev/snd/controlC1:  pepijn     3042 F.... pulseaudio
  Date: Sun Sep 15 13:04:37 2013
  HibernationDevice: RESUME=UUID=50809abf-fc34-4ead-b016-aa45655ccede
  InstallationDate: Installed on 2013-07-31 (45 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: Notebook W350STQ/W370ST
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=6ca812df-7fe0-490d-af8c-6cc9758c0d89 ro "acpi_osi=!Windows 2012" acpi_backlight=vendor quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-29-generic N/A
   linux-backports-modules-3.8.0-29-generic  N/A
   linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/14/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4.6.5
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: W350STQ/W370ST
  dmi.board.vendor: Notebook
  dmi.board.version: Not Applicable
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: Notebook
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd06/14/2013:svnNotebook:pnW350STQ/W370ST:pvrNotApplicable:rvnNotebook:rnW350STQ/W370ST:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
  dmi.product.name: W350STQ/W370ST
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Notebook

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