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[Bug 1225646] [NEW] Ubuntu hangs when booting laptop with HDMI and VGA monitors attached

 

Public bug reported:

I have a bto 15CL58 laptop, a Haswell laptop which has integrated Intel
graphics as well as an NVidia GTX765M with the Optimus system for
switching between the integrated and discrete GPU.

When I try to boot Ubuntu 13.04 on it while having an HDMI monitor as
well as a VGA monitor attached to the laptop, Ubuntu hangs. It shows the
graphical Ubuntu logo with the dots underneath and then just sits there.
Windows has no problem with this configuration, so I know the hardware
can do it. If I remove the VGA connection Ubuntu does boot (and allows
me to use the integrated display as well as the HDMI monitor).

Please let me know what I can try or what more information I can provide
to help solve this problem!

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-29-generic 3.8.0-29.42
ProcVersionSignature: Ubuntu 3.8.0-29.42-generic 3.8.13.5
Uname: Linux 3.8.0-29-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC2:  pepijn     3042 F.... pulseaudio
 /dev/snd/controlC0:  pepijn     3042 F.... pulseaudio
 /dev/snd/controlC1:  pepijn     3042 F.... pulseaudio
Date: Sun Sep 15 13:04:37 2013
HibernationDevice: RESUME=UUID=50809abf-fc34-4ead-b016-aa45655ccede
InstallationDate: Installed on 2013-07-31 (45 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Notebook W350STQ/W370ST
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=6ca812df-7fe0-490d-af8c-6cc9758c0d89 ro "acpi_osi=!Windows 2012" acpi_backlight=vendor quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-29-generic N/A
 linux-backports-modules-3.8.0-29-generic  N/A
 linux-firmware                            1.106
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/14/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W350STQ/W370ST
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd06/14/2013:svnNotebook:pnW350STQ/W370ST:pvrNotApplicable:rvnNotebook:rnW350STQ/W370ST:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.name: W350STQ/W370ST
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug raring

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https://bugs.launchpad.net/bugs/1225646

Title:
  Ubuntu hangs when booting laptop with HDMI and VGA monitors attached

Status in “linux” package in Ubuntu:
  New

Bug description:
  I have a bto 15CL58 laptop, a Haswell laptop which has integrated
  Intel graphics as well as an NVidia GTX765M with the Optimus system
  for switching between the integrated and discrete GPU.

  When I try to boot Ubuntu 13.04 on it while having an HDMI monitor as
  well as a VGA monitor attached to the laptop, Ubuntu hangs. It shows
  the graphical Ubuntu logo with the dots underneath and then just sits
  there. Windows has no problem with this configuration, so I know the
  hardware can do it. If I remove the VGA connection Ubuntu does boot
  (and allows me to use the integrated display as well as the HDMI
  monitor).

  Please let me know what I can try or what more information I can
  provide to help solve this problem!

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-29-generic 3.8.0-29.42
  ProcVersionSignature: Ubuntu 3.8.0-29.42-generic 3.8.13.5
  Uname: Linux 3.8.0-29-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  pepijn     3042 F.... pulseaudio
   /dev/snd/controlC0:  pepijn     3042 F.... pulseaudio
   /dev/snd/controlC1:  pepijn     3042 F.... pulseaudio
  Date: Sun Sep 15 13:04:37 2013
  HibernationDevice: RESUME=UUID=50809abf-fc34-4ead-b016-aa45655ccede
  InstallationDate: Installed on 2013-07-31 (45 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: Notebook W350STQ/W370ST
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=6ca812df-7fe0-490d-af8c-6cc9758c0d89 ro "acpi_osi=!Windows 2012" acpi_backlight=vendor quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-29-generic N/A
   linux-backports-modules-3.8.0-29-generic  N/A
   linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/14/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4.6.5
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: W350STQ/W370ST
  dmi.board.vendor: Notebook
  dmi.board.version: Not Applicable
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: Notebook
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd06/14/2013:svnNotebook:pnW350STQ/W370ST:pvrNotApplicable:rvnNotebook:rnW350STQ/W370ST:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
  dmi.product.name: W350STQ/W370ST
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Notebook

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