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[Bug 1506769] Re: I have installed Ubuntu 14.04 on my ACER E5-573-31G2 laptop. My Wifi is working in windows but not in Ubuntu

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Kalpesh Chavan <kalpeshhchavan@xxxxxxxxx>
Date: Wed, 30 Dec 2015 15:47:37 -0000
Reply-to: Bug 1506769 <1506769@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected

** Description changed:

  Wifi is not working on ACER E5-573-31G2.
  
  lspci showing following output
  $ lspci
  
  00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 0b)
  00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 0b)
  00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)
  00:14.0 USB controller: Intel Corporation Lynx Point-LP USB xHCI HC (rev 04)
  00:16.0 Communication controller: Intel Corporation Lynx Point-LP HECI #0 (rev 04)
  00:1b.0 Audio device: Intel Corporation Lynx Point-LP HD Audio Controller (rev 04)
  00:1c.0 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 1 (rev e4)
  00:1c.2 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 3 (rev e4)
  00:1c.3 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 4 (rev e4)
  00:1d.0 USB controller: Intel Corporation Lynx Point-LP USB EHCI #1 (rev 04)
  00:1f.0 ISA bridge: Intel Corporation Lynx Point-LP LPC Controller (rev 04)
  00:1f.2 SATA controller: Intel Corporation Lynx Point-LP SATA Controller 1 [AHCI mode] (rev 04)
  00:1f.3 SMBus: Intel Corporation Lynx Point-LP SMBus Controller (rev 04)
  02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
  03:00.0 Network controller: Qualcomm Atheros Device 0042 (rev 30)
  
  $ nmcli nm
  RUNNING         STATE           WIFI-HARDWARE   WIFI       WWAN-HARDWARE   WWAN
  running         connected       enabled         enabled    enabled         disabled
  
  $ lspci -knn | grep Net -A2
  03:00.0 Network controller [0280]: Qualcomm Atheros Device [168c:0042] (rev 30)
   Subsystem: Lite-On Communications Inc Device [11ad:0806]
  
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.19.0-30-generic 3.19.0-30.34~14.04.1
  ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6
  Uname: Linux 3.19.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.15
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Oct 16 13:31:03 2015
  InstallationDate: Installed on 2015-10-06 (9 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-vivid
  UpgradeStatus: No upgrade log present (probably fresh install)
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  kalp       2143 F.... pulseaudio
+  /dev/snd/controlC1:  kalp       2143 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=e7cebe3a-efb4-4742-85ea-be820aa029e6
+ InstallationDate: Installed on 2015-10-06 (85 days ago)
+ InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
+ MachineType: Acer Aspire E5-573
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-42-generic.efi.signed root=UUID=b19653c7-d526-4bf0-817d-84485e370b0a ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10
+ RelatedPackageVersions:
+  linux-restricted-modules-3.19.0-42-generic N/A
+  linux-backports-modules-3.19.0-42-generic  N/A
+  linux-firmware                             1.127.19
+ Tags:  trusty
+ Uname: Linux 3.19.0-42-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip kvm libvirtd lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 05/11/2015
+ dmi.bios.vendor: Insyde Corp.
+ dmi.bios.version: V1.13
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: ZORO_BH
+ dmi.board.vendor: Acer
+ dmi.board.version: Type2 - A01 Board Version
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Chassis Manufacturer
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.13:bd05/11/2015:svnAcer:pnAspireE5-573:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
+ dmi.product.name: Aspire E5-573
+ dmi.product.version: V3.72
+ dmi.sys.vendor: Acer

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1506769/+attachment/4542247/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1506769

Title:
  I have installed Ubuntu 14.04 on my ACER E5-573-31G2 laptop. My Wifi
  is working in windows but not in Ubuntu

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Wifi is not working on ACER E5-573-31G2.

  lspci showing following output
  $ lspci

  00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 0b)
  00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 0b)
  00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)
  00:14.0 USB controller: Intel Corporation Lynx Point-LP USB xHCI HC (rev 04)
  00:16.0 Communication controller: Intel Corporation Lynx Point-LP HECI #0 (rev 04)
  00:1b.0 Audio device: Intel Corporation Lynx Point-LP HD Audio Controller (rev 04)
  00:1c.0 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 1 (rev e4)
  00:1c.2 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 3 (rev e4)
  00:1c.3 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 4 (rev e4)
  00:1d.0 USB controller: Intel Corporation Lynx Point-LP USB EHCI #1 (rev 04)
  00:1f.0 ISA bridge: Intel Corporation Lynx Point-LP LPC Controller (rev 04)
  00:1f.2 SATA controller: Intel Corporation Lynx Point-LP SATA Controller 1 [AHCI mode] (rev 04)
  00:1f.3 SMBus: Intel Corporation Lynx Point-LP SMBus Controller (rev 04)
  02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
  03:00.0 Network controller: Qualcomm Atheros Device 0042 (rev 30)

  $ nmcli nm
  RUNNING         STATE           WIFI-HARDWARE   WIFI       WWAN-HARDWARE   WWAN
  running         connected       enabled         enabled    enabled         disabled

  $ lspci -knn | grep Net -A2
  03:00.0 Network controller [0280]: Qualcomm Atheros Device [168c:0042] (rev 30)
   Subsystem: Lite-On Communications Inc Device [11ad:0806]

  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.19.0-30-generic 3.19.0-30.34~14.04.1
  ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6
  Uname: Linux 3.19.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.15
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Oct 16 13:31:03 2015
  InstallationDate: Installed on 2015-10-06 (9 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-vivid
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  kalp       2143 F.... pulseaudio
   /dev/snd/controlC1:  kalp       2143 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=e7cebe3a-efb4-4742-85ea-be820aa029e6
  InstallationDate: Installed on 2015-10-06 (85 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: Acer Aspire E5-573
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-42-generic.efi.signed root=UUID=b19653c7-d526-4bf0-817d-84485e370b0a ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-42-generic N/A
   linux-backports-modules-3.19.0-42-generic  N/A
   linux-firmware                             1.127.19
  Tags:  trusty
  Uname: Linux 3.19.0-42-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip kvm libvirtd lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 05/11/2015
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.13
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: ZORO_BH
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - A01 Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.13:bd05/11/2015:svnAcer:pnAspireE5-573:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E5-573
  dmi.product.version: V3.72
  dmi.sys.vendor: Acer

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References

[Bug 1506769] [NEW] I have installed Ubuntu 14.04 on my ACER E5-573-31G2 laptop. My Wifi is working in windows but not in Ubuntu
From: Kalpesh Chavan, 2015-10-16