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[Bug 1528005] Re: rtl8821ae has no connectivity in 5GHz networks

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sat, 02 Jan 2016 16:16:52 -0000
Reply-to: Bug 1528005 <1528005@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Mikaela Suomalainen, thank you for reporting this and helping make
Ubuntu better.

As per https://www.asus.com/us/Notebooks/X550JX/HelpDesk_Download/ an
update to your computer's buggy and outdated BIOS is available (209). If
you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-209

** Description changed:

- Bug exists in mainline kernel. Originally reported as part of
- https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1526683 being the
- more important part, but it was removed and that issue moved to only
- not-so-important 2.4GHz connection disappearing which could be more
- important to me if there weren't 15 overlapping APs.
- 
  I get IP address and everything, but no connectivity. I cannot ping even
- the router. Possibly more details at
- https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1526683.
+ the router.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.3.0-2-generic 4.3.0-2.11 [modified: boot/vmlinuz-4.3.0-2-generic]
  ProcVersionSignature: Ubuntu 4.3.0-2.11-generic 4.3.0
  Uname: Linux 4.3.0-2-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.3-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  mikaela    1567 F.... pulseaudio
-  /dev/snd/controlC1:  mikaela    1567 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  mikaela    1567 F.... pulseaudio
+  /dev/snd/controlC1:  mikaela    1567 F.... pulseaudio
  CurrentDesktop: MATE
  Date: Sun Dec 20 16:01:13 2015
  HibernationDevice: RESUME=UUID=431ec214-73ef-4058-b283-5721bb5a45d2
  InstallationDate: Installed on 2015-12-12 (7 days ago)
  InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
  Lsusb:
-  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
-  Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp. 
-  Bus 001 Device 006: ID 13d3:3414 IMC Networks 
-  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp.
+  Bus 001 Device 006: ID 13d3:3414 IMC Networks
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X550JX
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.3.0-2-generic.efi.signed root=UUID=ab0e7270-40bc-4a68-a541-59fd96690354 ro rw acpi_osi=
  RelatedPackageVersions:
-  linux-restricted-modules-4.3.0-2-generic N/A
-  linux-backports-modules-4.3.0-2-generic  N/A
-  linux-firmware                           1.154
+  linux-restricted-modules-4.3.0-2-generic N/A
+  linux-backports-modules-4.3.0-2-generic  N/A
+  linux-firmware                           1.154
  SourcePackage: linux
  UdevLog: Error: [Errno 2] Tiedostoa tai hakemistoa ei ole: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/07/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550JX.204
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550JX
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.204:bd05/07/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550JX
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
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https://bugs.launchpad.net/bugs/1528005

Title:
  rtl8821ae has no connectivity in 5GHz networks

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I get IP address and everything, but no connectivity. I cannot ping
  even the router.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.3.0-2-generic 4.3.0-2.11 [modified: boot/vmlinuz-4.3.0-2-generic]
  ProcVersionSignature: Ubuntu 4.3.0-2.11-generic 4.3.0
  Uname: Linux 4.3.0-2-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.3-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mikaela    1567 F.... pulseaudio
   /dev/snd/controlC1:  mikaela    1567 F.... pulseaudio
  CurrentDesktop: MATE
  Date: Sun Dec 20 16:01:13 2015
  HibernationDevice: RESUME=UUID=431ec214-73ef-4058-b283-5721bb5a45d2
  InstallationDate: Installed on 2015-12-12 (7 days ago)
  InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp.
   Bus 001 Device 006: ID 13d3:3414 IMC Networks
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X550JX
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.3.0-2-generic.efi.signed root=UUID=ab0e7270-40bc-4a68-a541-59fd96690354 ro rw acpi_osi=
  RelatedPackageVersions:
   linux-restricted-modules-4.3.0-2-generic N/A
   linux-backports-modules-4.3.0-2-generic  N/A
   linux-firmware                           1.154
  SourcePackage: linux
  UdevLog: Error: [Errno 2] Tiedostoa tai hakemistoa ei ole: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/07/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550JX.204
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550JX
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.204:bd05/07/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550JX
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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References

[Bug 1528005] [NEW] rtl8821ae has no connectivity in 5GHz networks
From: Mikaela Suomalainen, 2015-12-20