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Message #154068
[Bug 1528140] Re: USB hub stops working after upgrade
AlainB, thank you for reporting this and helping make Ubuntu better.
At your earliest convenience, could you please test the latest upstream
kernel available from the very top line at the top of the page from
http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release
names are irrelevant for testing, and please do not test the daily
folder)? Install instructions are available at
https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow
additional upstream developers to examine the issue.
If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.
If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ
Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.
If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ
Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.
Once testing of the latest upstream kernel is complete, please mark this
report's Status as Confirmed. Please let us know your results.
Thank you for your understanding.
** Attachment removed: "WifiSyslog.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538235/+files/WifiSyslog.txt
** Attachment removed: "UdevLog.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538234/+files/UdevLog.txt
** Attachment removed: "UdevDb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538233/+files/UdevDb.txt
** Attachment removed: "RfKill.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538232/+files/RfKill.txt
** Attachment removed: "PulseList.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538231/+files/PulseList.txt
** Attachment removed: "ProcModules.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538230/+files/ProcModules.txt
** Attachment removed: "ProcInterrupts.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538229/+files/ProcInterrupts.txt
** Attachment removed: "ProcEnviron.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538228/+files/ProcEnviron.txt
** Attachment removed: "ProcCpuinfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538227/+files/ProcCpuinfo.txt
** Attachment removed: "Lsusb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538226/+files/Lsusb.txt
** Attachment removed: "Lspci.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538225/+files/Lspci.txt
** Attachment removed: "IwConfig.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538224/+files/IwConfig.txt
** Attachment removed: "CurrentDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538223/+files/CurrentDmesg.txt
** Attachment removed: "CRDA.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538222/+files/CRDA.txt
** Attachment removed: "BootDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538221/+files/BootDmesg.txt
** Attachment removed: "AlsaInfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538220/+files/AlsaInfo.txt
** Attachment removed: "lspci-vnvn.log"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528140/+attachment/4538202/+files/lspci-vnvn.log
** Description changed:
My laptop is a Dell XPS 13 with Ubuntu 14.04. I use an Inateck USB 3.0 hub with 3 ports and a gigabit ethernet port.
It worked fine until the upgrade of last week (Thursday 17th December).
Now the mouse and keyboard do not work anymore when plugged in the usb
hub. However, when plugged directly in an usb port of the laptop they
work fine. The ethernet port on the hub still works.
I just did an upgrade again today in the hope the problem would be solved but it isn't.
This is my current version: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
Here are a few lines from dmesg, with USB3 related stuff. When I
executed the command, my Logitech mouse and keyboard were connected -
but not working. LAN was disconnected when I ran the command.
[ 380.612889] usb 3-1: USB disconnect, device number 2
[ 380.612899] usb 3-1.1: USB disconnect, device number 3
[ 380.613018] usb 3-1.1: Failed to set U1 timeout to 0x0,error code -19
[ 380.613026] usb 3-1.1: Failed to set U1 timeout to 0xff,error code -19
[ 380.613031] usb 3-1.1: Failed to set U2 timeout to 0xff,error code -19
[ 380.613122] ax88179_178a 3-1.1:1.0 eth1: unregister 'ax88179_178a' usb-0000:00:14.0-1.1, ASIX AX88179 USB 3.0 Gigabit Ethernet
[ 380.648657] usb 3-1.1: Failed to set U1 timeout to 0x0,error code -19
[ 380.648676] usb 3-1.1: Failed to set U1 timeout to 0x29,error code -19
[ 380.648680] usb 3-1.1: Failed to set U2 timeout to 0x28,error code -19
[ 463.884120] usb 3-1: new SuperSpeed USB device number 4 using xhci_hcd
[ 464.139316] usb 3-1: New USB device found, idVendor=2109, idProduct=0812
[ 464.139326] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
- [ 464.139331] usb 3-1: Product: USB3.0 Hub
- [ 464.139335] usb 3-1: Manufacturer: VIA Labs, Inc.
+ [ 464.139331] usb 3-1: Product: USB3.0 Hub
+ [ 464.139335] usb 3-1: Manufacturer: VIA Labs, Inc.
[ 464.141383] hub 3-1:1.0: USB hub found
[ 464.512608] usb 3-1.1: new SuperSpeed USB device number 5 using xhci_hcd
[ 464.535497] usb 3-1.1: New USB device found, idVendor=0b95, idProduct=1790
[ 464.535504] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 464.535509] usb 3-1.1: Product: AX88179
[ 464.535512] usb 3-1.1: Manufacturer: ASIX Elec. Corp.
[ 464.535515] usb 3-1.1: SerialNumber: 000000000005C2
[ 464.860924] ax88179_178a 3-1.1:1.0 eth0: register 'ax88179_178a' at usb-0000:00:14.0-1.1, ASIX AX88179 USB 3.0 Gigabit Ethernet, 00:23:56:4c:07:28
- ---
+
+ ---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: alain 2727 F.... pulseaudio
- /dev/snd/controlC0: alain 2727 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: alain 2727 F.... pulseaudio
+ /dev/snd/controlC0: alain 2727 F.... pulseaudio
CurrentDesktop: Unity
DistributionChannelDescriptor:
- # This is a distribution channel descriptor
- # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
- canonical-oem-somerville-precise-amd64-20130203-1
+ # This is a distribution channel descriptor
+ # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
+ canonical-oem-somerville-precise-amd64-20130203-1
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=7078d8fd-8d15-4f2d-87cd-892653ec8158
InstallationDate: Installed on 2014-10-21 (425 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
MachineType: Dell Inc. XPS13 9333
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-74-generic root=UUID=7411b5a6-c0b2-4a68-8a38-a91f38086700 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
RelatedPackageVersions:
- linux-restricted-modules-3.13.0-74-generic N/A
- linux-backports-modules-3.13.0-74-generic N/A
- linux-firmware 1.127.19
+ linux-restricted-modules-3.13.0-74-generic N/A
+ linux-backports-modules-3.13.0-74-generic N/A
+ linux-firmware 1.127.19
Tags: trusty
Uname: Linux 3.13.0-74-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-10-29 (417 days ago)
UserGroups: adm cdrom dip libvirtd lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/11/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0D13CR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd09/11/2014:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0D13CR:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: XPS13 9333
dmi.sys.vendor: Dell Inc.
- ---
- ApportVersion: 2.14.1-0ubuntu3.19
- Architecture: amd64
- AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: alain 2727 F.... pulseaudio
- /dev/snd/controlC0: alain 2727 F.... pulseaudio
- CurrentDesktop: Unity
- DistributionChannelDescriptor:
- # This is a distribution channel descriptor
- # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
- canonical-oem-somerville-precise-amd64-20130203-1
- DistroRelease: Ubuntu 14.04
- HibernationDevice: RESUME=UUID=7078d8fd-8d15-4f2d-87cd-892653ec8158
- InstallationDate: Installed on 2014-10-21 (425 days ago)
- InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
- MachineType: Dell Inc. XPS13 9333
- Package: linux (not installed)
- ProcFB: 0 inteldrmfb
- ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-74-generic root=UUID=7411b5a6-c0b2-4a68-8a38-a91f38086700 ro quiet splash vt.handoff=7
- ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
- RelatedPackageVersions:
- linux-restricted-modules-3.13.0-74-generic N/A
- linux-backports-modules-3.13.0-74-generic N/A
- linux-firmware 1.127.19
- Tags: trusty
- Uname: Linux 3.13.0-74-generic x86_64
- UpgradeStatus: Upgraded to trusty on 2014-10-29 (417 days ago)
- UserGroups: adm cdrom dip libvirtd lpadmin plugdev sambashare sudo
- _MarkForUpload: True
- dmi.bios.date: 09/11/2014
- dmi.bios.vendor: Dell Inc.
- dmi.bios.version: A05
- dmi.board.name: 0D13CR
- dmi.board.vendor: Dell Inc.
- dmi.board.version: A00
- dmi.chassis.type: 8
- dmi.chassis.vendor: Dell Inc.
- dmi.chassis.version: 0.1
- dmi.modalias: dmi:bvnDellInc.:bvrA05:bd09/11/2014:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0D13CR:rvrA00:cvnDellInc.:ct8:cvr0.1:
- dmi.product.name: XPS13 9333
- dmi.sys.vendor: Dell Inc.
** Changed in: linux (Ubuntu)
Importance: Undecided => Medium
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
--
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1528140
Title:
USB hub stops working after upgrade
Status in linux package in Ubuntu:
Incomplete
Bug description:
My laptop is a Dell XPS 13 with Ubuntu 14.04. I use an Inateck USB 3.0 hub with 3 ports and a gigabit ethernet port.
It worked fine until the upgrade of last week (Thursday 17th December).
Now the mouse and keyboard do not work anymore when plugged in the usb
hub. However, when plugged directly in an usb port of the laptop they
work fine. The ethernet port on the hub still works.
I just did an upgrade again today in the hope the problem would be solved but it isn't.
This is my current version: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
Here are a few lines from dmesg, with USB3 related stuff. When I
executed the command, my Logitech mouse and keyboard were connected -
but not working. LAN was disconnected when I ran the command.
[ 380.612889] usb 3-1: USB disconnect, device number 2
[ 380.612899] usb 3-1.1: USB disconnect, device number 3
[ 380.613018] usb 3-1.1: Failed to set U1 timeout to 0x0,error code -19
[ 380.613026] usb 3-1.1: Failed to set U1 timeout to 0xff,error code -19
[ 380.613031] usb 3-1.1: Failed to set U2 timeout to 0xff,error code -19
[ 380.613122] ax88179_178a 3-1.1:1.0 eth1: unregister 'ax88179_178a' usb-0000:00:14.0-1.1, ASIX AX88179 USB 3.0 Gigabit Ethernet
[ 380.648657] usb 3-1.1: Failed to set U1 timeout to 0x0,error code -19
[ 380.648676] usb 3-1.1: Failed to set U1 timeout to 0x29,error code -19
[ 380.648680] usb 3-1.1: Failed to set U2 timeout to 0x28,error code -19
[ 463.884120] usb 3-1: new SuperSpeed USB device number 4 using xhci_hcd
[ 464.139316] usb 3-1: New USB device found, idVendor=2109, idProduct=0812
[ 464.139326] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 464.139331] usb 3-1: Product: USB3.0 Hub
[ 464.139335] usb 3-1: Manufacturer: VIA Labs, Inc.
[ 464.141383] hub 3-1:1.0: USB hub found
[ 464.512608] usb 3-1.1: new SuperSpeed USB device number 5 using xhci_hcd
[ 464.535497] usb 3-1.1: New USB device found, idVendor=0b95, idProduct=1790
[ 464.535504] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 464.535509] usb 3-1.1: Product: AX88179
[ 464.535512] usb 3-1.1: Manufacturer: ASIX Elec. Corp.
[ 464.535515] usb 3-1.1: SerialNumber: 000000000005C2
[ 464.860924] ax88179_178a 3-1.1:1.0 eth0: register 'ax88179_178a' at usb-0000:00:14.0-1.1, ASIX AX88179 USB 3.0 Gigabit Ethernet, 00:23:56:4c:07:28
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: alain 2727 F.... pulseaudio
/dev/snd/controlC0: alain 2727 F.... pulseaudio
CurrentDesktop: Unity
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-precise-amd64-20130203-1
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=7078d8fd-8d15-4f2d-87cd-892653ec8158
InstallationDate: Installed on 2014-10-21 (425 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
MachineType: Dell Inc. XPS13 9333
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-74-generic root=UUID=7411b5a6-c0b2-4a68-8a38-a91f38086700 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
RelatedPackageVersions:
linux-restricted-modules-3.13.0-74-generic N/A
linux-backports-modules-3.13.0-74-generic N/A
linux-firmware 1.127.19
Tags: trusty
Uname: Linux 3.13.0-74-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-10-29 (417 days ago)
UserGroups: adm cdrom dip libvirtd lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/11/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0D13CR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd09/11/2014:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0D13CR:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: XPS13 9333
dmi.sys.vendor: Dell Inc.
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References
